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Banana Inn Hotel & Spa
Ranked #16 of 231 Hotels in Bandung
Certificate of Excellence
Reviewed 19 April 2017 via mobile

One of the best inn in bandung. I stay for business, Nice place & good service. My business partner so happy and want come again. I think banana should add more Foods and beverages variety, especialy west foods & beverages

Stayed: April 2017, travelled on business
Thank fariz z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria N, Executive Assistant Manager at Banana Inn Hotel & Spa, responded to this reviewResponded 27 April 2017

Sampurasun,

Warmest Greetings from Banana Inn Hotel and Spa Bandung,

Dear Mr. fariz,

Thank You for this excellent comment, and we are so glad that our hotel performances was as expected, and we will make it better and better everyday in order to meet with guest expectation.

Your input regarding the menu variety has already brief to our Executive Chef and will be implemented right away.

It would be our pleasure to welcome you back to Banana Inn in the near future,

Best Regards,

Maria Nurropi
Executive Assistant Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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24 - 28 of 685 reviews

Reviewed 10 April 2017

Stayed for 3 nights with family (older and younger children) with mom on wheelchair. Overall hotel is clean and good hospitality by the staff. However I wished the hotel had ramps for wheelchair accessibility from the drop-off point to the lobby.

Rooms were clean and spacious as well. Love the view from the hotel rooms. Hotel buffet spread is traditional local food, which was alright but do not expect a wide range. However it can keep your stomach full till lunch time :) Quality of food from room service is good as well. There was free wifi access but speed can be quite slow depending on the location of your room.

This was my 2nd time staying in this hotel, the last time I was here was a couple of years back.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Moeljjati S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria N, Executive Assistant Manager at Banana Inn Hotel & Spa, responded to this reviewResponded 12 April 2017

Sampurasun,

Dear Mrs. Moeljjati,

Warmest Greetings from Banana Inn Hotel and Spa Bandung,

Thank You for taking your time to write down your experience regarding your stay at Banana Inn Hotel and we are so happy to know that your stay was enjoyable and it is always become our first priority in order to serve the best for all the guests that stays at Banana Inn Hotel and Spa Bandung.

And for your input regarding ramps for wheelchair and also the wifi connection that was not work properly is already become our first priority to be repaired.

Once again , thank You for your review, and it would be our pleasure to welcome you back to Banana Inn hotel and Spa Bandung in the near future.

Thank You

Best Regards,

Maria Nurropi
Executive Assistant Manager

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Reviewed 30 March 2017

PROS:
-overall awesome
-good service
-warm hospitality
-friendly staff
-strategic location near town
-breakfast delicious

CONS:
-poor wifi connection inside room


overall okay, suitable with 4star rate hotel.

  • Stayed: March 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank nanie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria N, Executive Assistant Manager at Banana Inn Hotel & Spa, responded to this reviewResponded 2 April 2017

Sampurasun,

Warmest Regards from Banana Inn Hotel and Spa Bandung,

Dear Mrs. Nanie S.

Thank You for taking your time to write down your review regarding your stay at Banana Inn hotel and Spa Bandung, and we are so glad to know that your staying was enjoyable and it is our pleasure to give our best in serving all the guests in order to meet with guest expectation.

And we do apologize for wifi connection that still needs to be fixed, and we already took immediate action regarding this matters and will make sure that it will not happen again in the future.

It would be our pleasure to welcome you back to Banana Inn in the near future.

Best Regards,

Maria Nurropi
Executive Assistant Manager

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Reviewed 14 March 2017

My 3rd stay and last most likely. I have stayed here several times and this time when i booked through hotel.com the rate was cheaper than my travel agent rate! I checked in and they could not even see that I had been there before. I reserved a suite- when i checked in and went to the room- it was hot, AC not on, fridge hot, TV only 26 channels not 50 something - needed to call and they came and fixed it, door lock had to fixed 2 times when i was there, Internet was awful until they installed a private modem in the room- (this complaint was on TA in recent months so I am not the 1st person to complain) The ++ was the fact that we could walk to the University for our son's graduation/

  • Stayed: March 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank ManadoJeremy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria N, Executive Assistant Manager at Banana Inn Hotel & Spa, responded to this reviewResponded 22 March 2017

Sampurasun,

Warmest Greetings from Banana Inn Hotel and Spa Bandung.

Dear Mr. Jeremy,

First of all, please accept my big appologizes regarding the hassle that was occur during your stay, it is our first concern to make all the guests to feel at home when they stay with us, and your third time staying was not meet with your expectation.

We already took immediate action regarding these matters and will make sure that all these hassle will not happen again in the future, your critics and suggestion is highly appreciated and we hope that you will come again to Banana Inn in the future.

It would be our pleasure to welcome you back to Banana Inn in the near future.

Best Regards,

Maria Nurropi
Executive Assistant Manager



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Reviewed 14 March 2017

When you want to feel the BANDUNG vibe, this hotel is a good choice.
The employees friendliness and service as just as what you expected in Bandung.
The room is super clean, but the soon renovation seems needed, but still comfortable after all. Those large bed, large room, good location with extra friendly staff is just perfect.

Cons : the breakfast taste is good, but boring. Wifi connection can be faster.

  • Stayed: March 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Richard_Sembiring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria N, Executive Assistant Manager at Banana Inn Hotel & Spa, responded to this reviewResponded 22 March 2017

Sampurasun,

Warmest Greetings from Banana Inn Hotel and Spa Bandung,

Dear Honored guest,

Thank You for taking your time to write your review regarding our performances, and we are so glad to know that our performances was as expected and it is our pleasure to give the best service in order to get all the guest's satisfaction.

Your input regarding renovation and the breakfast variety is highly appreciated and will be took immediate action regarding these matters so that our hotel performances will be better in the future.

Once again, thank you and it would be our pleasure to welcome you back to Banana Inn in the near future.

Best Regards,

Maria Nurropi

Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banana Inn Hotel & Spa

Address: Jl. Dr Setiabudhi no. 191, Bandung 40153, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in Bandung
#10 Spa Hotel in Bandung
#11 Luxury Hotel in Bandung
#15 Family Hotel in Bandung
Price Range: $46 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Banana Inn Hotel & Spa 4*
Number of rooms: 92
Official Description (provided by the hotel):
Banana Inn Hotel & Spa Member of Kagum Group Hotel Management. Equipped with 92 Rooms with massage and spa, karaoke, kids corner, swimming pool and fitness center. Strategically located in one of the hottest location in Bandung. ... more   less 
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Also Known As:
Banana Inn Hotel And Spa
Banana Hotel Bandung

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