My husband and my son (age 5) checked in on 28 Dec. we had earlier booked thru a reservation personnel Denni, however upon checkin they quote us a different room rate.
Our room was a suite room no 100 at the older building. It was very run down and it has a very funny smell. Toilet floor was stained. In fact nothing about the room was up to our standard. There is no aircon in the room and it get very stuffy and hot at night!!
The spa was another disappointment! There was no privacy and no silent around the building. It is located next to a block of rooms. I could hear kids running around outside the massage room while having my massage!
Restaurant was ok. Food was boring. Coffee/tea/spoon/fork was not served to us. The waitress was not properly groomed. They had their hair down while serving!!!
Before we checked out, we waited nearly 30mins for the concierge to come over to our room. They only came over after my husband had to personally call them over.
It is the worst hotel experience ever for us! Definately not recommending anyone to stay here.More
- Free Wifi
- Free parking