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Amaroossa Bandung
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Reviews (948)
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All reviewsjalan riaufactory outletnice smilekids cornerfirst impressionthe room was nicenice hotelthe air conditioningswimming poolparking lot israin showerdeluxe roomrelation officerbuffet breakfastfront officestayed for nightshotel staff
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73 - 78 of 948 reviews
Reviewed 9 January 2017

nice place, staffs are friendly, room quite small, breakfast was good. nice swimming pool. interior quite old dated but overall still ok. quite expensive compared to the room offered. maybe due to its category boutique hotel. miss bandung

Room Tip: choose facing swimming pool. the other side a bit noisy
  • Stayed: May 2016, travelled with family
    • Location
    • Rooms
    • Service
Thank Noorhaidah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erick S, General Manager at Amaroossa Bandung, responded to this reviewResponded 12 January 2017

Dear Noohaidah,

Thank you very much for your kind words about The Amaroossa Hotel Bandung. We are delighted to know that you had an enjoyable stay with us.

Your compliments about our service and facilities are much appreciated. Thank you also for your positive feedback about your appreciation for our outdoor swimming pool and breakfast offerings.

We appreciate your patronage and hope to see you again on your next visit to Bandung!

Warm regards,

Erick Saputra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2016

An average hotel with things largely in place. The buffet breakfast provided a reasonable spread of food to fill your tummy before you set off to explore for the day. The staff is prompt and friendly in attending to our requests. The only downsides are malfunctioning equipment here and there, and dislodged wall racks-but the staff was prompt in fixing it for us. Also, there were water mark stains on the marble sink. Other than these, Amaroossa is a reasonable accommodation for a short trip.

Room Tip: Check serviceability of equipment upon check-in to rectify problems early
  • Stayed: June 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank Goh T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erick S, General Manager at Amaroossa Bandung, responded to this reviewResponded 30 December 2016

Dear Goh T,

Warmest Greetings from The Amaroossa Hotel Bandung.!!

We would like to say thank you for your positive review about our food and our staff promptness. We are now in the middle of continuously improving all aspects of our hotel to meet the expectations of all our guest. Your feedback is valuable for us and we are going to use it to implement improvements and we are going to use it to delight our Guests.
Once again , thank you very much for the input and we are looking forward to welcoming you back at our hotel in the nearest.

Warm Regards

Erick Saputra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2016 via mobile

Stayed here with my girlfriend in December and the hotel is nicely decorated and modern! Staff are very friendly and they provide Grab service for you to get around town. Breakfast is not bad too, with a mix of asian and western food variations.

Would've given five stars but the air conditioning in the room was quite bad, it was warm and felt like it hasn't been serviced but thank god that the room wasn't warm in general.

Stayed: December 2016, travelled as a couple
1  Thank Keigan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erick S, General Manager at Amaroossa Bandung, responded to this reviewResponded 30 December 2016

Dear Keigan L,

Thank you very much for your review about our Hotel and give us a positive feedback about our staff friendliness,and hotel ambiance.
We also would like to thank you for your constructive feedback and on behalf of entire team, please accept my sincere apology for not exceeding your expectation fot the AC condition. Your expectation is very important for us and we will use your feedback to implement improvements to ensure we offer better experiences for all of our guests in the future.
Thank you very much and we are looking forward for welcoming you back in the future with a better experiences.

Best Regards,

Erick Saputra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2016

3rd time to stayed in this hotel. Booked 2 rooms & 2 nights for my family.
Location is always great, near to factory outlets and easy to find many local food.
Overall staff service is good, only on my room before we go outside I said to housekeeping staff to clean up my room later (when I'm outside), maybe a miscommunication, they din't clean up the room until I came back to the room. After we call, then they clean it up very fast. (no big deal and good response from the staff)

Things to be improve, first is cleanliness and small defect all of over the hotel (considering the age of the hotel too), if didn't taking care seriously, in the next 2-3 years, it will start to damage all of the hotel. Second, Breakfast quality, I felt it is decrease since my 1st and 2nd visit, in term of variety and quality of the food (while the taste is ok).

Thank you

  • Stayed: November 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Elvan_Prawira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErickSaputra, General Manager at Amaroossa Bandung, responded to this reviewResponded 7 December 2016

Dear Mr Elvan_Prawira,

Greetings from Amaroossa Bandung!!

First of all, please accept our sincere apology for not exceeding your expectation during your recent stay especially on our service during room make up. It is come to my attention and we will personally find the way to improve it in order to provide Superior Customer Service, and also thank you very much about your compliment for our food quality and staff friendliness.
Once again, your feedback is very important for us and we will use it to implement improvement for all of our guest .
And we are looking forward to welcoming you back in the nearest into our Hotel.

Regards

Erick Saputra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2016 via mobile

I was stayed here for 3 nights, really love the interior and crystal lamp (very eye-catching). The lobby is quite small but very comfort to lay on for a while after long trip, we get room at 1st floor for non smoking room and the room was very nice, clean and smells so good .
We have a fantastic breakfast, there's also food stall for kids menu and my son very happy to have it. The relation officer was approached and very friendly, they even take care my son while me and husband finish the breakfast.
On the 3rd day, it was my husband birthday and we get a surprise from hotel staff by sending a slice of cake to our room. What a lovely thing!

Definitely will come back for next stay..
See u soon Amaroosa..

Stayed: October 2016, travelled with family
1  Thank t_novianty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErickSaputra, General Manager at Amaroossa Bandung, responded to this reviewResponded 30 November 2016

Dear t_novianty,

Greetings from Amaroossa Bandung

Thank you for your compliment about our service on your recent stay. It is a great pleasure for us when we can make our guests happy and make them feel 'Home Sweet Home". "Delighting the Guest" is one of our team dream.
Hope you will stay again and looking forward to see you As soon as possible.

With My Best Personal Regard,

Erick Saputra

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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