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All reviews tropical garden classic room gatot subroto swimming pool premier room business trip nice hotel pleasant stay star hotel breakfast buffet family holiday great hospitality spacious room recommended hotel bandung city front office pago
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1,110 - 1,115 of 3,824 reviews
Reviewed 21 October 2011

Two night mid week stay.
Junior suite

5 stars for service by supervisors and certain staff members. ( Rifi, Cepi) Pool attendant became like a personal assistant - all smiles and efficiency. Front staff should offer information about the hotel and services, but this is something deficient in many hotels.

The pool is beautiful, pristine and the poolside furniture is verv comfortable The pool area is very large and attractive.

Sauna and spa also stunning - Dewi the manager very professional.

The Mirten lounge is a relaxing and comfy retreat.

The junior suite was smaller than expected particularly when compared to the Savoy Homan's very generous junior suite with balcony It seems no more than a spacious standard room with a couch. Bathroom excellent The linen was of good quality, but the bed was as firm as beds can possibly get. Windows are not to the ceiling as advertised. No clock in the room - an omission I have never seen in any hotel before. I'm also not sure what is meant by the advertised state of the art TV - besides the picture is not very clear.

Breakfast venue is unique and well laid out. Great variety of food including sushi. Beef sausages were either cold or lukewarm on both days - this needs attention. The burger ordered at the poolside tasted gamey. My colleague commented that it tasted like goat or mutton.

For those who can actually find the homepage for this hotel on the web be informed that there is no afternoon tea in the Mirten lounge. This is also incorrectly stated in the room directory ( afternoon tea 2 to 4 pm at Mirten). It is apparently in the executive lounge at 3 pm but we didn't bother to try it when there was unbelievable confusion amongst front staff about who's entitled to go there, the time and even the location of the exec lounge. Now this lounge is stunning but after sitting comfortably for an hour we abandoned any further visits as there was no staff member in sight.

Wireless Internet is erratic and you find yourself constantly re-entering an unnecessarily complex username and password.

Room key had to be reactivated several times.

There is no usher at the main entrance and are there any bellboys, car valet service? It also gets rather tiring repeatedly explaining to the security at the car exit that you are indeed a guest and that you should not be paying parking fees.

It is obvious though that the management takes suggestions seriously so I'm hopeful and would still recommend this hotel.

Date of stay: October 2011
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1  Thank Herbert1234
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
papandayan88, Manager at The Papandayan, responded to this reviewResponded 29 October 2011

Dear Guest,

Thank you for taking the time to provide us with your feedback regarding your recent stay at the Papandayan.

While it is our true intent to have exceeded your expectations, it is obvious we have let you down in some areas that can be corrected. With this in mind we would like to be able to somehow be given the chance to show you that we are capable of delivering your expecations.
Please let me know personally at gm@thepapandayan.com and we be glad to provide you with a special offer for your consideration. on your next visit. Thank you for taking the time to write us and we hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2011

The environtment is great, service excellent, room nice,food wonderfull. It was great experiance to stay at Papandayan Hotel

Date of stay: October 2011
  • Trip type: Travelled as a couple
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1  Thank Riza911
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2011

The Papandayan is really a very nice, comfortable place to relax.
its warm hospitality of all the team, will make your stay a memorable one..
We can not forget the pleasure we got in the morning when they allow us to enjoy our breakfast under the morning sunshine... it enabled us to create a sweet memory..
A memory of family time which has always been in our hearts..

The neat and cosy room hotel.. the delicious food they serve..the warmth atmosphere.. the fresh surroundings where you can enjoy the mountains while having breakfast.. all of them will make your stay be unforgettable...

We had beeen through a pleasant experience in our stay.. we would recommended The Papandayan to our friends as the most warm and friendly place to relax in Bandung.

Date of stay: September 2011
  • Trip type: Travelled with family
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Thank NunikNoveldy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 September 2011

The Papandayan tried to accommodate every expectation to satisfy everyone. Our first stepped up to your Hotel Lobby, it was a hospitality service we got right from the very beginning. The room was wonderful , Pago Restaurant was nice with an outdoor table near to the pool. We could see mountain surround us while having fresh fruits and toast.

Being a new 5 Star Hotel, indeed you need few small improvements. The property was Excellent , Clean, and Class. We need to find your address easily since we got no assistance to your Hotel from Pasir Koja or elsewhere.

Meals and Beverages were excellent on your Breakfast at Pago's, we did love the ambient as well.

The Papandayan already found that the most important thing in Hospitality industry are Human Services.

We would proudly recommend your Hotel to our Business colleagues and friend who need a place to stay on vacation.

Room tip: I believe every room provided by Hotel is perfect.
Date of stay: September 2011
  • Trip type: Travelled with family
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    • Location
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    • Service
Thank hhbth2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 September 2011

We went as couples for a brief stay in Bandung. The hotel venue was great and the attention to detail and the friendliness of the staff was top of the line. I really can't imagine getting better service anywhere. It was truly a most pleasant experience and we'll recommend this hotel to our friends as a top venue in Bandung.

Date of stay: September 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Les H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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