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Reviews (1,384)
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445
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All reviewsaccor hotelsnice hoteljalan cihampelasjunior suite roomswimming poolbusiness triptrain stationcomfortable staythe hotel staffnon smoking roominternet connectionearly checkcheck in processstrategic locationkids clubnice roomfront office
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766 - 771 of 1,384 reviews
Reviewed 6 December 2012

The most comfortable feeling while staying in Bandung. Hospitality employees and makes me want to stay longer at the hotel. Location of the hotel in the city center is strategically easier for me to visit places of interest in the city of Bandung. Variations breakfast menu, make us not bored and you can enjoy the best flavor. Do not forget to buy a pastry cake with a fantastic sense of ... hmmm yummy

Room Tip: Junior suite with comfortable sofa
  • Stayed: November 2012, travelled with family
    • Value
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Thank Samuel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 10 December 2012

Dear Mr Samuel W,


Warmest Greetings From Novotel Bandung.....!

Thank you for your kind review and feedback on your experience with us. I am pleased to see you enjoyed very much with our hospitality, our varieties of breakfast and our strategic location. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2012

Hotel location is not far from Cihampelas, very quite, friendly employees, nice hotel, nice room, nice bathroom, we stay @Junior Suite on December 02 2012
special thanks for Mr. Arie and Ms. Giyan who makes me and my family have a great holiday @ novotel bandung, you are the best (6 thumbs up - my thumbs, my wife's thumbs and my son's thumbs..hehehe)
My son said " the room is very huge and i can run all around the room, i dont wanna to stay in other room"
thank you NOVOTEL BANDUNG, you makes our holiday fun
we'll be back soon....

  • Stayed: December 2012, travelled with family
    • Value
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Thank abraham2711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 6 December 2012

Dear Mr Abraham2711,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you had a wonderful experience stayed with us on your holiday. We also saw the picture that you upload on this forum. It shows that you were really happy and enjoy the stay. So, please give my best regard to your lovely wife and your son. Mr Arie and Ms Giyan also said thank you for giving them the compliment. Your feedback will definitely a mental boost to all our staffs to continuously do our best to serve better not only for Mr Arie and Ms Giyan.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2012

Good F&B value.
However, for Hotel chain claiming evironmental concern the use of PLASTIC bottles is a joke!
Also the permanent floor cleaning lobby and waiting area is very disturbing.
Suggest you make the changes.

  • Stayed: November 2012, travelled on business
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Thank kitekualalumpur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 6 December 2012

Dear Mr/Ms Kitekualalumpur,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you gave us a good comment on the Food and Beverage Value. In addition, we will follow up directly related with you feedback on the cleaning lobby which disturbed you. We are Earthcheck Certified already, so we do the recycle plastic and paper.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2012

Hotel location is about ten minute car ride from main shopping area. Took ten minutes to get a taxi to come to the hotel. Service is excellent, friendly staff and very helpful. Room is comfortable, and overall hotel is clean. Did not use the Spa so give it an Average rating. Hotel uses iMac for its IT facilities made available to Guests.

  • Stayed: November 2012, travelled as a couple
    • Value
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Thank gphthia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 6 December 2012

Dear Mr/Ms Gphthia,


Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your very positive reviews on the TripAdvisor and we are happy to know that you like our service, friendly and helpful staff, comfortable room and cleanliness. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2012

I reserved from the internet several weeks before, and when I called the hotel for re-confirmation they were not promptly answerd, Until several calls, only they confirmed.

When we did a check in the hotel, the receptionist told us that there was no non-smoking room available that we asked for. After we insisted, and then to provided us, the non smoking room.

Although I am Indonesian and come from Jakarta, because of one way trafic in Jalam Cihampelas, to reach the hotel location some times a bit troublesoom. Probably the hotel needs to add some directional signage.

The foods was very good, but when we started having breakfast 6.30 AM the coffee and tea were not ready yet and only few staffs were available for helps. It seem most the staffs. started at 7 AM.
The Rooms Service was very good, only took 15 minutes they delivered our order.

  • Stayed: November 2012, travelled as a couple
    • Value
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Thank imantjiptadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBandung, General Manager at Novotel Bandung, responded to this reviewResponded 6 December 2012

Dear Mr Imantjiptadi


Warmest Greetings From Novotel Bandung.....!

We appreciate your very details sharing of your experience while staying with us. We take you compliment from all your positive input as well as your comment where we need to improve. We certainly happy to learn new perspective from our customer such yours.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.


Sincerely Yours,

Marak Setiadi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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