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Reviews (1,392)
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All reviewsaccor hotelsnice hoteljalan cihampelasswimming poolbusiness tripexecutive roomtrain stationcomfortable staynon smokingearly checkcheck in processfront officekids clubnice roomwelcome drinkstrategic locationbreakfast spread
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Reviewed 14 January 2018 via mobile

Another Novotel which always have a high standard. For this hotel in Bandung, They located in a very city center which may indulge you to go shopping and enjoy the city. They have a clean room and quite ok f&b (I tried their breakfast). Unfortunately, they need to improve their facade to be more modern.. A small swimming pool was quite enough to fulfill your kids appetite.. Thank you Novotel Teams. You never failed to impress me.

Stayed: January 2018, travelled with friends
Thank Sandi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6181-NBD, General Manager at Novotel Bandung, responded to this reviewResponded 15 January 2018

Dear Mr. Sandi A

Warmest greeting from Novotel Bandung,,,

Thank you so much for great review, and for your score as well.
We were happy that you enjoyed your room, have a high standard. a clean room and quite ok f&b.
At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, I do noted your input related facade to be more modern.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. My Team and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future.

Regards

Intan Pujawati
General Manager

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Reviewed 12 January 2018

Easy and fast check in process. Room ready as scheduled and as requested. Tidy room. But need to make sure bath amenity refilled every day after room cleaning. Brrakfast good, thanks to the room call, to remind to have breakfast before closing at 10am. Really appreciate it. Check out process also easy and fast.

  • Stayed: January 2018, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Reinhard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6181-NBD, General Manager at Novotel Bandung, responded to this reviewResponded 15 January 2018

Mr. Reihard S

Warmest Greetings From Novotel Bandung.....!

we would like to say the best thank for your time to share your review where you found Tidy room Breakfast good, to remind to have breakfast before closing at 10am. I and the team also feel the happiness that you feel, Check out process also easy and fast.
At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
we looking forward to serve your next stay at Novotel Bandung,,

Regards

Intan Pujawati
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018 via mobile

Chose this hotel (and bandung) as our destination for the 2018 new year weekend. No regrets at all about the decision.

We arrived early. Stored our bags here and registered for our room. Despite traveller reviews stating that they received their accomodation at 3-3.30pm, we got ours at 2pm. Even that is because we returned to the hotel at 2pm. I think it was even ready at 1pm. This is probably much to do with registering early at the reception, but credit must go to the hotel team for preparing our room at 1 and therefore exceeded my expectations.

We got ourselves a comfortable king sized bed and a view overlooking the city centre. Well suited to watch the amazing fireworks display on new year’s eve. The complmentary set given; soft drink, potato chips and chocolate bar was very welcoming. As was the cookies that came after. We felt right at home from the time we opened our hotel room door right until the day we checked out.

Aircond and general cleanliness was good and there are plenty of tv channels to choose from.

Location of hotel at jalan cihampelas was one of the reasons we wanted the novotel bandung. And we were proven right. We did not waste a too much time travelling around the city despite the ‘macet’ during the new year peak period.

The new year event, bed time story seems well received and although we didn’t sign up for it, we had the chance to spend the countdown minutes with most of the event and hotel guests outside the lobby area and watched the cool fireworks display.

I would like to comment a concierge staff, Ariff. He delivered our bags to the room during the first day and was always smiling and greeted us everytime we met. An easygoing person, it was simple to speak to him and he was always willing and ready to chat or answer questions about nearby places around the hotel and bandung itself, in general. The reception staff appears less warm but always answered any queries we had, this could be due to their business during peak season.

Breakfast spread is ample here. It was a busy period during our stay and the cafe was always packed. We can see the egg station team were busy but trying their best to fulfil every order. On the 01st and 02nd january 2018, the fried noodles at the counter was delicious and the pancakes are alright too. Other than these dishes and the varied pastries, the food is decent.

The swimming pool is quite small actually and does not appear very clean. But this could be due to the rainy season and the pool was always packed with people during the times when we looked at it or passed by. We didn’t swim here but the presence of an outdoor cafe area overlooking the pool is a nice idea and deserves praise.

The gym and the kids club are ok and offers an avenue for guests unwilling to venture out to the city or other touristy destinations.

All in all, Me & family are more than open to come back to this hotel next time we return to bandung. Thank you for being part of a great memory!

Stayed: December 2017, travelled with family
Thank azrin_zabri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6181-NBD, General Manager at Novotel Bandung, responded to this reviewResponded 8 January 2018

Dear azrin_zabri.

Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your detail and positive reviews on the TripAdvisor and we are glad to know that you are happy to stay at Novotel Bandung where you felt right at home from the arrival until departure.

We were happy that you enjoyed your room, our food and "Bed Time Story" New Years Party. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. My Team and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future.

Happy New Year...

Sincerely Yours,

Intan Pujawati
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2017 via mobile

Stayed here during busines trip last month.
Generously got upgrade to its suite room and was very spacious yet still eficient.
The suite itself is also suitable for small family who happens to visit town,
Conveniently located in the city center, easy to reaching out most of the tourist attractions spot.
Breakfast was good, as expected from Novotel’s brand.
The wifi is bit unstable on my room.
Overall, I recommend you to stay here..

Stayed: November 2017, travelled on business
Thank Hendi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6181-NBD, General Manager at Novotel Bandung, responded to this reviewResponded 19 December 2017

Dear Hendi C,

Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your detail and positive reviews on the TripAdvisor and we glad to know that you are happy to stay at Novotel Bandung where you gave us 5 star rating which you found our spacious Junior Suite and Good Breakfast.

I am so glad you took part and actively shared the awareness of it. Just because of the great customer like you, we were choosing to be one of the best Green Hotel Award in Indonesia in 2016.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. My Team and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future.

Sincerely Yours,

Intan Pujawati
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2017 via mobile

I stayed in novotel last week with my wife to attend wedding in bandung. It was our first time to stay in novotel bandung. Check in process relatively fast and responsif, spacious well maintain room and clean, staffs really responsive, I told them my train at 5am on the following day, and i did not have idea of what kind transportation to take us to the train station, the staffs voluntary booked a taxi for us.

Stayed: December 2017, travelled as a couple
Thank lksnugroho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H6181-NBD, General Manager at Novotel Bandung, responded to this reviewResponded 15 December 2017

Dear Iksnugroho

Warmest Greetings From Novotel Bandung.....!

We would like to thank you for your short and positive reviews on the TripAdvisor and we glad to know that you are happy to stay at Novotel Bandung where you gave us 5 star rating which you found our fast check-in, responsive staff, and spacious and maintained room.

At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. My Team and I hope to have the opportunity to welcome you back at Novotel Bandung in the near future.

Sincerely Yours

Intan Pujawati
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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