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All reviews small refrigerator in the room sky walk special thanks to mr strategic location local transportation ci walk shopping mall hotel room food for breakfast basic amenities restaurant staff factory outlet hot water cihampelas wifi traffic receptionist
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Reviewed 25 October 2015 via mobile

I was staying here for a night with my husband and our son. We chose this hotel for it's strategically located in Cihampelas. The room was okay but the breakfast was standard and have just limited choice. The parking lot was so limited that we decided to use valet parking service. Then at the time we checked out, we're so surprised that we almost ran out of fuel that means our car was used in a long time period.

It's so disappointing.. Next time we want to stay at cihampelas, we will try to find hotel with bigger parking lot.

Stayed: October 2015, travelled with family
Thank yenkumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan G, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded 14 November 2015

Dear Yenkumi,

Thank you for spending your time to give us a straight and detailed feedback.

The satisfaction of our guests has highest priority.

We express regret for the gasoline issue, we took the car for valet service to The Jardin Apartment and the distance is around 10 minutes with no traffic, and according to our Valet staff there were a traffic on the Weekends and yes it could be use just a little bit of your gas. Our management has taken note of this to ensure that situations of this nature will not reoccur in the future.
We make an effort to offer our guest an excellent service at Serela Cihampelas Hotel.


Warmest Regards,


Wawan Gunawan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2015

strategic location just opposite Cwalk.
warm and sincere service staff who always service with a smile. water temperature and pressure in the shower could be improved - but the commendable service provided made me overlook the flaws.
Value for money accommodation and I think the hotel is reasonably well maintained for its budget range.

  • Stayed: October 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Jasmine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan G, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded 14 November 2015

Dear Jasmine C,

Thank you so much for write your experience on TripAdvisor. We were so pleased to hear how much you enjoyed your time here at Serela Cihampelas Hotel Bandung.

We are also delighted to hear that we are able to meet your expectation, in relation to convenient location, service from our staff and value for your money. Your comment regards to the water heater problem i has been brought to the attention of related Department Head for further evaluation and immediate action.

Again, thank you for your genuine review and we are looking forward to serving you back at Serela Cihampelas Hotel Bandung.


Warmest Regards,


Wawan Gunawan

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Reviewed 21 October 2015

Stayed here from 17th to 21st October 2015.

Very friendly staff, always quick to greet you and answer your questions.

Location was great, right across the road from Cihampelas Walk.

Only gripe: Shower is either too hot or too cold, only one point where it's just nice and at that point, the shower pressure is pretty weak (good strong pressure at hottest, weakest at coldest) -> I could live with this tho =)

Was happy to get back to the hotel at the end of each day!

  • Stayed: October 2015, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank EYap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan G, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded 14 November 2015

Dear EYap,

Thank you very much for taking the time to share your comments concerning your stay at Serela Cihampelas Hotel Bandung. We are delighted to hear you enjoyed all side of our hotel especially our strategic location and our friendly Staff.

Your comments over the water heater problem have been carefully taken into consideration and reported to our operational department as well as our Management Team.

Once again thank you for giving us such a good title of your comment on TripAdvisor. Hope to welcome you again in very soon in Bandung


Kindest Regards,


Wawan Gunawan.

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Reviewed 19 October 2015

In general the hotel is very good from all sides , one thing only need improve .. the ground of rooms not clean .. need to change the carpets. . Location is great .. services is perfect .. staff are fully friendly.

  • Stayed: October 2015, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank hussain_hadad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan G, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded 24 October 2015

Dear Hussain_hadad,

Thank you very much for taking the time to share your comments concerning your stay at Serela Cihampelas Hotel Bandung. We are delighted to hear you enjoyed all side of our hotel.

Your comments over the carpet in the room have been carefully taken into consideration and reported to our operational department as well as our Management Team.

Once again thank you for giving us such a positive rating. Hope to welcome you again in very soon in Bandung.


Warmest Regards,


Wawan Gunawan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2015 via mobile

I've been here with my husband for honeymoon. We checked in at 11 am and the receptionist quickly prepared the room for us, we only wait for 10 minutes. The other hotel staff also very helpfull at fullfilling our request. The breakfast menu also has many variations, besides regular fried rice,vegetable,kwetiau and beef stew for main course, like chicken porridge, black rice porridge, noodle soup, salad, omellete and others side dish menu including indonesian traditional street food like fried bakwan ball.
Overall the service from serela cihampelas are delightfull with reasonable price

Stayed: October 2015, travelled with friends
Thank atheesa19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wawan G, General Manager at Serela Cihampelas Hotel Bandung, responded to this reviewResponded 23 October 2015

Dear Atheesa A,

We are very happy to read your positive review. It is such a pleasure that you and your couple impressed and enjoyed your time with Serela Cihampelas Hotel Bandung. Once again we would like to congratulate you on your wedding, wishing you both a happily ever after.

I would personally like to let you know how pleased it was to read your compliment over our hospitality services, and our variety menu of Breakfast.

Once again, thank you for this genuine review and we look forward to welcoming you again in the near future.


Warmest regards,


Wawan Gunawan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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