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Savings alert! 11% below average rates

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Reviews (371)
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All reviewssky loungecyber parkwithin walking distancestandard hotelswimming poolnice roominternational foodhighest floormetropolitan malllong timelive musicnice hotelmovie theatermineral waterbig shoppingpublic transportationrecommend this hotel
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31 - 36 of 371 reviews
Reviewed 23 August 2017 via mobile

I found this hotel located in a great location. For traveler who landed in CGK can take Damri to bekasi and arrive 500m away from this hotel. It's only one step away from Bekasi Cyber Park and Metropolitan Mall. Also have a great view but on the first breakfast of my stay, I found caterpillar in my food. The management could make the room clean but should do this to the food also.

Stayed: August 2017, travelled with friends
1  Thank Novia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AstonBekasi, General Manager at Aston Imperial Bekasi Hotel & Conference Center, responded to this reviewResponded 24 August 2017

Dear Novia M,

I would like to thank you for your great feedback of your recent stay at Aston Imperial Bekasi . We are always ready to welcome you with our warmest hospitality and assisting you during your stay in our hotel to give the feeling like home.

I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We will always continuously improve our quality, facilities and services to meet our guest expectation .

Again thank you for the great feedback, we look forward to the opportunity of welcoming you back in our hotel in the near future.

Regards,

L. Wisnu Aditya
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2017

this is my second experiences that almost 6 month ago i've been here in the first time. like usually, i felt like at my home, almost all the services in Aston Bekasi are really good. upon the check in time, at the room, at the pool, at the sky lounge and also when i taking the breakfast was really good. I would like to say Thanks also to the Restaurant Team Keyna, Ayu, Wildan, Dewo and Cecep because they also can make my familly happy during breakfast. the good service also from Mirza when i did the check out, she asking me and all familly how do i felt during i stay in Aston Bekasi. Hope i can spend the time also to visit and stay in Aston Bekasi again.

Thank you Aston Bekasi

Room Tip: all room have a good view
  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank enris c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AstonBekasi, General Manager at Aston Imperial Bekasi Hotel & Conference Center, responded to this reviewResponded 24 August 2017

Dear Enris C,

Warmest greeting from Aston Imperial Bekasi....

Thank you for pointing out our staffs name. and also Aston Imperial Bekasi is located between central business district and shopping center area ,the convenient place for any purposes.

The entire staffs are always ready to welcome and assist you during staying in our hotel.

We look forward to the opportunity of welcoming you back in our hotel during your next visit to Bekasi.

Regards,


L. Wisnu Aditya
General manager

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Reviewed 10 August 2017 via mobile

The hotel was in a great location for easy accest to the many places. Great service, clean, nice meals and great staf for quick respond (thanks for the general manager, mr wisnu, mr novend and mrs rina as a FO manager). I simply enjoyed the stay and it was excelent positioned for my point of interest.

Stayed: August 2017, travelled on business
1  Thank Andyyyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AstonBekasi, General Manager at Aston Imperial Bekasi Hotel & Conference Center, responded to this reviewResponded 14 August 2017

Dear Andyyyd,

Thank you for pointing out our staff hospitality. They always ready to welcome and assist you during your stay in our hotel. We are glad that you had the opportunity to try our food and feel like home food, your feedback regarding this matter has been delivered to our chef and they are truly happy knowing your were satisfied with our food.

Again thank you for your valuable feedback and we would be pleased to serve you better in your upcoming visit to Bekasi. See you soon!

Regards,


L.Wisnu Aditya
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

The hotel offers you a quality of sleep where you can really really have a good sleep in this hotel. In my opinion weaknesses for this hotel are the bathroom where they didn't provide a complete bath stuffs.

Stayed: July 2017
1  Thank vania s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AstonBekasi, General Manager at Aston Imperial Bekasi Hotel & Conference Center, responded to this reviewResponded 14 August 2017

Dear vania A,

We would like to take the opportunity to thank you very much for sharing your experiences in every detail during your stay in our hotel to trip advisor reader.

We do thank you very much for all the feedback and suggestion. Moreover we always treat our customer feedback as one of ways to improve our standard and competency level.

We look forward to the opportunity of welcoming you back in our hotel during your next visit to Bekasi.

Regards,


L.Wisnu Aditya
General manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

Recommended I will be back again. very pleased because of the warm service staff receptionist nun, mirza and farhan. The rooms are clean and the breakfast is nice and the location of the hotel is close to cgv

Stayed: August 2017, travelled with family
1  Thank Fahmi A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AstonBekasi, General Manager at Aston Imperial Bekasi Hotel & Conference Center, responded to this reviewResponded 14 August 2017

Dear Fahmi A,

We would like to take the opportunity to thank you very much for sharing your experiences in every detail during your stay in our hotel to trip advisor reader.

We do thank you very much for all the feedback and suggestion. Moreover we always treat our customer feedback as one of ways to improve our standard and competency level.

We look forward to the opportunity of welcoming you back in our hotel during your next visit to Bekasi.

Regards,


L.Wisnu Aditya
General manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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