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Reviewed 1 August 2011

the hotel concept is more like a resort than a tall building hotel, the location is at the center of the city but not at the busy area, so we can have a good sleep at night. Some of the rooms have balcony that have a view directly to the pool. The food is quite good. I would recommend this hotel for a family weekend getaway.

  • Stayed: July 2011, travelled on business
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Thank Sightsee300056
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2011

Pros: Effecient and friendly staff, relaxing pool, buffet breakfast spread, comfy rooms

Cons: inconsistant room AC, no fan, no shuttle to city sites

The hotel was a jem. The staff were soo friendly and effecient. Nothing was too much trouble for them. Even when our a/c broke down at 2 a.m. there were staff to fix the issue and keep us posted all the way. The room itself is quite cosy and has most of amenities to be extected from a 3-4* place. The morning breakfast buffet was excellent but lacked a bit of variery. The location is a bit away from the city centre. Bust places like Royal Plaza and Hypermall are about 3 mins away by taxi. Overall this is a great place to use as a base for exploring surabaya

Room Tip: ask for a room facing the pool
  • Stayed: January 2011, travelled with family
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Thank LK_TravelBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2011

Novotels usually have a simpler outlook generally.
But on the contrary this hotel exceeds, as it has a resort feel with open air grounds well appointed with a large swimming pool as the focus.

As ever in Indonesia the staff s hospitality is unfailing from the front desk to the grounds men.

It quite has a Mediterranean feel to the place
My room was a deluxe upgrade on the ground floor which opened on to the pool area.
At night I use to drag the chair and table out to the patio and sit to do some relaxing and people watching. I it really was quite therapeutic.
Down side is you let all the little mozzies into your room.
One morning I had 20 bites and this itched like hell

The room itself had a touch worn look about it
Quite old TV and the carpet had been patched
No safe deposit box

Gym look well appointed though never used it
Small jogging track around the grounds
.

The mosque noise if you’re a light sleeper is a cacophony of a few loud speakers all competing at 4 am but it is tolerable

Tip
Bring lots of Mosquito repellent with you!

Stayed: July 2011, travelled on business
Thank Masspecguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

  • Stayed: July 2011, travelled with family
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 20 July 2011

Average location and lack of free WF in public area is a minus. Staff was stingy and reluctant in providing packing tape when asked which is a common request and cheap item to provide. Breakfast room is small and crowded. Insufficient tables.

  • Stayed: July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Thank LeatherTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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