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“Had to change room 3 times!”

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Novotel Surabaya Hotel and Suites
Ranked #36 of 138 Hotels in Surabaya
Reviewed 14 August 2011

My second stay here. Very disappointing. Asked for 'No smoking" room. The first reply was that roomalloted is 'flexible' about smoking before being given a non-smoking room. Got a newly renovated room where there was only hot water in the shower. Changed the room - another newly renovated one. Here the shower drainage was not functional and room telephone not working. Had to chane room again!!!!
Very disappointing experience. Not expected from Novotel

Room Tip: Avoid the newly renovated section
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  • Stayed: August 2011, travelled on business
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Thank BornTraveller72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 14 August 2011

So this is my third visit in this hotel and my second review about it. It is still a bit aged and the rooms are a little bit worn out. Especially the bathrooms come to age now. But one part is already renovated as far as I can tell. However it is very clean and the staff is very friendly without being intrusive. The food (breakfast & restaurant) has lost it's touch. It is much better to go out in the evening instead of taking the buffet in the hotel if you know where to go. The internet is still too expensive. I found it better to get a local SIM card and and book one moths flat rate which is as expensive as a 24h voucher in the hotel ...

  • Stayed: August 2011, travelled on business
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Thank Carsten04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Accor traveller
bangkok
1
Reviewed 11 August 2011

  • Stayed: August 2011, travelled as a couple
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 11 August 2011

The old rooms smell mouldy and of smoke, make sure you request for new ones.
Breakfast is buffet style with good variety of western and Indonesian dishes. Service is excellent. Location is not exactly downtown, but it's easy to get taxi to and from the hotel.

  • Stayed: August 2011
    • Value
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    • Service
Thank purpleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2011

  • Stayed: August 2011, travelled solo
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Thank wijayam2014
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Surabaya Hotel and Suites

Address: Jl. Ngagel no. 173-175, Surabaya 60246, Indonesia
Phone Number:
Region: Indonesia > Java > East Java > Surabaya
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#21 Luxury Hotel in Surabaya
Price Range: $56 - $66 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Surabaya Hotel and Suites 4*
Number of rooms: 209
Official Description (provided by the hotel):
The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more   less 
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Also Known As:
Novotel Surabaya Hotel Surabaya
Surabaya Novotel
Novotel Surabaya Hotel And Suites Java

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