My second stay here. Very disappointing. Asked for 'No smoking" room. The first reply was that roomalloted is 'flexible' about smoking before being given a non-smoking room. Got a newly renovated room where there was only hot water in the shower. Changed the room - another newly renovated one. Here the shower drainage was not functional and room telephone not working. Had to chane room again!!!!
Very disappointing experience. Not expected from Novotel
- Official Description (provided by the hotel):
- The Novotel Surabaya Hotel and Suites is a 4 star hotel conveniently located in the main business district of Surabaya. For business trips and holidays, this hotel is the perfect destination, offering conference facilities, a fitness centre, outdoor pool, tennis courts, activities and Dolfi Kids Club. Our 209 well appointed rooms offer comfort and convenience. Enjoy a meal in our restaurant, or relax and unwind in one of our two bars. This is not just a business hotel, but a holiday resort in the city. ... more less
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- Also Known As:
- Novotel Surabaya Hotel Surabaya
- Surabaya Novotel
- Novotel Surabaya Hotel And Suites Java