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Reviews (964)
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33 - 38 of 964 reviews
Reviewed 11 October 2017

I requested for room at high floor
Upon check in, they gave me room at low floor, facing garden.
That room has quite a bit of mosquitos

However, I'm glad they are willing to change the room to 3rd floor (although it is done after haggling)
That room was ok
I hope Novotel will notice customer request before they check in

  • Stayed: October 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank philippa413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 31 October 2017

Dear philippa413,

Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience.

We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better.

Related to your suggestion on the room allocation, we have addressed this to our team at front office. Please rest assures that we are taking an appropriate measure to improve this.

We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future.

Sincerely,
Ganjar Laksmana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

Really happy with this hotel, the pool and surrounding is so a very welcome sight if you consider that you are in the hot and hectic city like Surabaya. The room was pretty clean and neat, the bed was also so comfort. However the staff seemed rarely to smile when face with the guest. Pretty shame for this. And also please avoid the spa, no nice at all.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank RioTirta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 3 October 2017

Dear Mr. RioTirta,

Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback.

We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel.

Related to your concerns on the hospitality and the warmth of our staff, we regrets that it happened during your time at the hotel. We have addressed this issue to our guest contact department for further improvement. On the other note, our spa is undergoing an improvement, please rest assures that we are taking extra effort to fix this.

Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one.

Sincerely
Ganjar Laksmana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 3 October 2017
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 September 2017 via mobile

Stayed 2 nights in a Superior room with garden view. The room was very spacious, and the bed was comfortable enough. The breakfast was okay too. This was actually quite an old, big hotel but still the ambience was nice and lovely. Some renovations have been done to some parts of the hotel. And it would be good if they do the renovations again to other parts of the hotel.

Stayed: September 2017, travelled as a couple
Thank evi_joice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 28 September 2017

Dear evi_joice,

Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites.

It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. We are grateful that you acknowledged the new look of the hotel and currently we are still progressing the works.

Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one.

Sincerely
Ganjar Laksmana

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

In the middle of hustle city of Surabaya, Novotel can bring the green environment even though the temperature of Surabaya quite high. With the green surrounding, we feel great to have some rest in Novotel Surabaya.

  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Pungki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this reviewResponded 28 September 2017

Dear Pungky P,

Thank you for staying with Novotel Surabaya Hotel and Suites and thank you for taking your time to share with us your stay experience.

We are excited to receive your positive feedback and definitely it will be shared among the team. Your feedback will surely become a motivation for the team to continue in maintaining the same service quality, or even better.

We hope that you continue to choose us as your preferred Hotel. As such, we are always looking forward to welcoming you back in the near future.

Sincerely,
Ganjar Laksmana

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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