We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Free cancellation until 27/07
Book now, pay at stay
US$66
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$36
US$32
Booking.com
View Deal
  • Free Wifi
  • Free Parking
US$70
US$62
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$88
US$63
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$56
US$50
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
US$34
US$26
Agoda.com
View Deal
  • Free Wifi
  • Breakfast included
Savings alert! 10% below average rates

The price you found is 10% lower than this hotel's average rate of US$29/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

Free cancellation until 26/07
US$38
US$36
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Grand Darmo Suite by AMITHYA(Surabaya)(Great Value!)
US$32
US$21
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$77
US$69
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
US$28
US$25
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (957)
Filter reviews
957 results
Traveller rating
152
393
240
100
72
Traveller type
Time of year
LanguageAll languages
More languages
152
393
240
100
72
Show reviews that mention
All reviewsswimming poolgarden viewhotel areanice poolspacious roomtaxigymleisuredoormanpurposefoods
Filter
Updating list...
608 - 613 of 957 reviews
Reviewed 12 July 2010

The hotel is not bad given its location. Rooms are large and pretty clean but old looking. Large pool and decent Fitness center. The staff is very friendly and eager to help. The buffet for breakfast and dinner was quite good and they will make things off the menu for you if you have special needs. I would stay here again.

  • Stayed: June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank StrabDoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2010

There is nothing technically wrong with the Novotel. The hotel has all the right hardware -- nicely landscaped swimming pool, fitness centre, decent lobby, and decent room furnishings -- once upon a time, perhaps just after opening, it could have been an excellent choice, especially if you need to be in the southern part of the city. But today, it's just aging and fraying at the edges and core.
To start with the swimming pool water is cloudy and filthy -- visibility under water cannot be more than a meter and a half. I heard from the towel boys that the hotel has five filters, of which two are broken. Management clearly needs some customer feedback (which he encouraged me to give) to get them fixed. The tennis courts are free to use, but chipped, with holes in the fences, etc. Clearly not taken care of properly.
The room facilities are all there, but there's no guide to the hotel , no map to the sprawling property, and no listing of the facilities. There are a lot of TV channels, though. The amenities are mediocre.
And although the hotel is outside of the city centre -- with NOTHING around it-- it's close to the zoo and a couple of the off-centre shopping malls. The breakfast at the hotel is expensive and yet has minimal selection of foods. Another mediocre affair.
In sum, this hotel is worth it only if you can get a very low rate (think 50% of the city centre 4-and-5 star hotels) and don't have to stay for too long.

  • Stayed: February 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pamarx200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2010

It is a moderate hotel and a bit far from town. The room is nice and spacious with balcony overlooking to the pool. The hotel itself is more like a resort but with only one restaurant. The fitness centre is well equipped with sauna facilities but look very old.
The massage is good and costs around 170k for an hour but the massage room is old and certainly need some furnishing. The good thing is that the hotel won't force its customer to use the limousine but assist to call the meter cab for you.

  • Stayed: January 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank HKTraveller2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2010

I stayed in Novotel Surabaya twice recently, as it's a corporate hotel of my company and I should stay here on business trips to Surabaya. The first stay was on November 2009, while the latest one was on January 2010.

The hotel is located quite strategically, close to shopping malls and restaurants. Blue Bird Taxi are abundant in the parking lot, and you shouldn't have any trouble to get a transportation here.

The reception desk was rather slow in processing check-in.
And the roomboy was unavailable to bring in the belongings for some period.

On my first stay, I was with several colleagues, and we got a 3-bedroom apartment. The decor, equipments, and amenities are nothing but standard. But I got a very itchy bug/flea bite on my ankle here.
We also arranged a meeting here in November. But there's a problem with the sound system, and the microphone was malfunctioned several times.

On the second stay, I was travelled alone and got a standard room. Nothing specials and nothing bad either.
However, the hotel need to do more checkings, as the menu book was missing the middle page, and I must ask the hotel for replacement.

Food was something you need to survive it you stay here, the breakfast (in both occassions) were somewhat below average to my apetite. Very limited options.

The hotel is somewhat pricey, but the service is not that premium.
If it's not my standard corporate hotel, I'm sure to stay elsewhere.

  • Stayed: January 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank MiG-35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Agoda Traveller
Reviewed 24 January 2010

  • Stayed: January 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
View more reviews