We arrived by boat from Singapore and were met at the ferry terminal without any problems. On arrival at the hotel about an hour later we were greeted with a welcome drink and check in was smooth. The staff were courteous and attentive at all times. The hotel is open plan and has a magnificent view of the sea across an infinity pool. The pool is big enough however had no steps or ladders. Given that it was the same 1.2 metre depth all over this made getting out elegantly a bit of a challenge. The rooms are large and all have seaviews. Housekeeping need to sharpen up as there were items missed each day. Glasses not cleaned, towels not replaced. Only little things but they make a difference. The restaurant menu is limited and needs some thought. A week here and you would be craving for a change. The drinks menu does not include wine or spirits and cocktails are also out. Beer, fruit juice or hot drinks is pretty much it. This may change in April when the rooftop bar opens. The beach is right in front of the hotel and was swept daily. We enjoyed a walk along the beach to Bintan beach club where you can do watersports. There's a free shuttle bus regularly throughout the day to the Bintan Agro, a sister hotel where theres a lot more going on and also 2 restaurants with extensive menus. All in all we had a good stay.
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