Name: Comfortable beachfront new place
Item: Bintan Pearl Beach Resort
Rating: 5
Author: qamali

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JiaHao j

289

Reviewed 26 March 2017

Awesome For Short Get Away!

They provide the free shuttle for check in and check out service which is awesome, by just informing them the ferry or flight details in advance. Warmly welcomed by their smiles upon on arrival and handling the check in patiently. The room's view is gorgeous with spacious balcony and enjoy the seaview. The infinity pool is totally great for a leisure and can request the swim towel from the restaurant. If you are a sunrise lover, must try to wake up in between 05.30 - 05.45 Bintan's time but of course need to depends on your luck.

They served a quite decent food at there which is suitable for me who prefer to be simple. When you are having the breakfast, you might notice few monkeys at the forest next to the main building! WOW! Don't forget to take the free shuttle to Agro and enjoy the live seafood there! Consider of affordable when compare to the other part of the island.

Will come with friends on next trip!

Room tip: front seaview

Date of stay: March 2017

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Dear Jiahao,

Warm regards from Bintan Pearl Beach Resort

Initially, thank you for being one of our customers during our third month of operation. We were glad that we were chosen as your previous holiday getaway and we were happy to receive your comments for the improvement of our service performance in the future.

We were delighted that you had enjoyed your stay at our resort even though some final finishing works were not completed. We would like to apologize for that imperfect experience. We were glad to hear that you loved our service from our people, our room, our nearby environment and the most important that you enjoyed the sunrise

We hope that we may have the chance again to serve you when our resort is fully operated. You may follow our Facebook page: Bintan Pearl Beach Resort for the latest update and promotion. We are at most happy to welcome you back again to Bintan Pearl Beach Resort next time. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Pearl Beach Resort

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AbhishekY174

Singapore, Singapore

52

Reviewed 21 March 2017

Room with a view

It was a tad bit far from the ferry terminal, about a 45 minute drive but totally worth it. The resort is still under construction however it would totally be super nice once it is finished. Saying that the rooms were nice and with an amazing view from the balcony facing right into the sea. Staff were very courteous and the restaurant was also pretty good. Will definitely drop a visit again.

Date of stay: March 2017

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Dear Abhishek

Warm regards from Bintan Pearl Beach Resort

Initially, thank you for being one of our customers during our second month of operation. We were glad that we were chosen as your previous holiday getaway and we were happy to receive your comments for the improvement of our service performance in the future.

We were delighted that you had enjoyed your stay at our resort even though some final finishing works were not completed. We would like to apologize for that imperfect experience. Thank you for liking our service, room and restaurant offerings. We hope that we may have the chance again to serve you when our resort is fully operated. You may follow our Facebook page: Bintan Pearl Beach Resort for the latest update and promotion. We are at most happy to welcome you back again to Bintan Pearl Beach Resort next time. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Pearl Beach Resort

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Bologna-sassari

Bologna, Italy

85

Reviewed 21 March 2017

Fantastic Place & Service...the food? TERRIBLE!

place is brand new, rooms are very nice and comfy facing the sea. the people are very very kind and always available. it would be a great place..but the food...that's unfortunately the worst i ever had. selection is ok, the problem is that what is written in the menu isn't what you get...asparagus soup...with no asparagus...margherita pizza...with only: meat,cheese e peppers....the top one? well...FRUIT SALAD COVERED OF MAYO! yes...it's!! this ruin all the staying there as the only things to eat are: salad (ask no sauces otherwise you get a topping of mayo and another unknown one)..fruit salad..like before..fruit juices..and that's it. shame because if food would be better..at least acceptable we would come back for sure.

Date of stay: March 2017

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Dear Bologna-sassari,

Warm regards from Bintan Pearl Beach Resort

Initially, thank you for being one of our customers during our second month of operation. We were glad that we were chosen as your previous holiday getaway and we were happy to receive your comments for the improvement of our service performance in the future.

On behalf of the management, chef and all the crews of our resort, we would like to deeply apologize that your dining experience at our resort was not fulfilled your expectation. Our management had noticed on this issue and had taken necessary action with the Food & Beverage team to improve our foods presentation and quality. Meanwhile, we were glad to receive your compliment towards our room and our people. We hope that we may have the chance again to serve you.

You may follow our Facebook page: Bintan Pearl Beach Resort for the latest update and promotion. We are at most happy to welcome you back again to Bintan Pearl Beach Resort next time. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Pearl Beach Resort

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Suraya Y

Singapore, Singapore

4

Reviewed 21 March 2017

I hope it stays quiet and calm when we get there again..

I was looking for a quiet fuss free ,frills free place to chill and relax with my son and old friend. I researched on several vacation platforms and found that Bintan Pearl Beach Resort was up and coming. Small number of rooms, 24 rooms, equates to less maddening crowd and more tranquility. I got what I expected during my experience of 3 days n 2 nights in March 2017 at the resort.

The infinity pool was great but I hope steps r built to accommodate the going in and out of the pool easily.
The food was nicely priced and delicious. The menu was simple and the variety was enough for a simple eater like me. My favourite was the fried bananas with chocolate sauce and cheese! Try it!
The staff was polite and respectful. I have a son who like to interact with people, they love chatting with him! He was very happy when they called him by name. Our requests online and offline were met promptly.

The beach was out of bounds as the waters r rather choppy and low tide means lots of sea weed floating around. Nevertheless, we played along the coast and the view was breathtaking.

My son, my friend and I spent all our time at the pool, beach and room. We didnt take the shuttle bus to the city because we were so happy with the facilities to chill.

I hope Bintan Pearl Beach Resort stays calm and peaceful during our next visit. I cant wait to chill at this resort again!

Room tip: Ask for sea view room because there is another building which is not ready yet that would be garden view.

Date of stay: March 2017

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Dear sry29,

Warm regards from Bintan Pearl Beach Resort

Initially, thank you for being one of our customers during our second month of operation. We were glad that we were chosen as your previous holiday getaway and we were happy to receive your comments for the improvement of our service performance in the future.

We believed that you had great time with your friend and your son at our resort and we were delighted to hear that. What a perfect holiday when you received what you expected. Thank you for all the compliments gave to our people, our room, our restaurant, our swimming pool and our beach. We apologize that some final finishing works were not completed.

We hope that we may have the chance again to serve you when our resort is fully operated. You may follow our Facebook page: Bintan Pearl Beach Resort for the latest update and promotion. We are at most happy to welcome you back again to Bintan Pearl Beach Resort next time. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Pearl Beach Resort

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govilon36

62

Reviewed 2 March 2017

It will be nice when it's finished

We arrived by boat from Singapore and were met at the ferry terminal without any problems. On arrival at the hotel about an hour later we were greeted with a welcome drink and check in was smooth. The staff were courteous and attentive at all times. The hotel is open plan and has a magnificent view of the sea across an infinity pool. The pool is big enough however had no steps or ladders. Given that it was the same 1.2 metre depth all over this made getting out elegantly a bit of a challenge. The rooms are large and all have seaviews. Housekeeping need to sharpen up as there were items missed each day. Glasses not cleaned, towels not replaced. Only little things but they make a difference. The restaurant menu is limited and needs some thought. A week here and you would be craving for a change. The drinks menu does not include wine or spirits and cocktails are also out. Beer, fruit juice or hot drinks is pretty much it. This may change in April when the rooftop bar opens. The beach is right in front of the hotel and was swept daily. We enjoyed a walk along the beach to Bintan beach club where you can do watersports. There's a free shuttle bus regularly throughout the day to the Bintan Agro, a sister hotel where theres a lot more going on and also 2 restaurants with extensive menus. All in all we had a good stay.

Date of stay: February 2017

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SimonM7629TJ,

Warm regards from Bintan Pearl Beach Resort

Initially, thank you for being one of our customers during our first month of operation. We were glad that we were chosen as your previous holiday getaway and we were happy to receive your comments for the improvement of our service performance in the future.

We were delighted that you had enjoyed your stay at our resort even though some final finishing works were not completed. We would like to apologize for that imperfect experience. Meanwhile, we were glad to receive your compliment towards our service from our people. Your suggestions had been taken notice by the management and we had taken necessary action to improve.

We hope that we may have the chance again to serve you when our resort is fully operated. You may follow our Facebook page: Bintan Pearl Beach Resort for the latest update and promotion. We are at most happy to welcome you back again to Bintan Pearl Beach Resort next time. Have a good day!!!

Best regards,
Edwin Zhang
Bintan Pearl Beach Resort

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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