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Grand Lagoi Hotel by Nirwana Gardens
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Reviews (435)
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All reviewsswiss belhotelentertainment roomrooftop poolferry terminalgrand deluxe roommini cinemafishing areavillage resortmoney changerminutes walk awaymassage parloursshuttle serviceconvenient storecomfortable hotelfree shuttlehotel is greatthe hotel staff
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14 - 19 of 435 reviews
Reviewed 5 March 2018 via mobile

I like this hotel, me and my cousin came here for 3d2n. The hotel staffs are kind, there are entertainment room where you can play pool, ps4, xbox etc. You can rent bicycle here.

The hotel itself pretty much modern, which for me who's afraid of ghost and low-lighted place really love this place. it's well lit. and pretty spacious for this price!

Even though this might not be the most isolated since the beach is not so private because it is near plaza lagoi which is pretty much public space. But I enjoyed it. And there is a little restaurant that's indonesian cafe's standard price down the beach, I ate there thrice.

And for the view it's an ok, we got lucky because the beach is free from tar oil when we got there, it's greenish.

I'm easily pleased, so if I go to bintan again, deff will book this place again.

Stayed: March 2018, travelled as a couple
Thank Lia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 14 March 2018

Dear Lia A,

It is rewarding to know that you had a comfortable stay at Grand Lagoi Hotel and the facilities, along with the spacious accommodation met your expectations. We strive to be a great hotel guest’s love and we are glad that we met yours. Thank you for the great ratings and we look forward to welcoming you back soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018 via mobile

If you just want to come and relax then this is the place. If you want to be in Bintan famous beaches and experience the buzz and beach activities this is a strict NO-NO.

There is a beach nearby but did not notice any water sports etc , may be due to lack of tourists. If you wanna go into the sea a little further when the sea goes back in the evening you Can not enter after 6pm may be due to security reasons.

Walked along the beach but ended with oil on our feet.

There is a lake nearby where there is a track in which you can cycle or walk. Being new I am not adventurous to go around the lake in full circle once it is dark,though there is minimum lighting .

Their roof top bar is good with minimum options for vegetarians too.

They have good breakfast options for vegetarians too(not sure for vegans though)

Village cafe has more options but found it little pricey. There is a mall just few steps away but mostly all shops remain closed.

In the 2 days we stayed we ate twice in near by restaurant Cek Bakar, beside the mall .

So on a whole this hotel is for a relaxing holiday than for sea sports enthusiasts

Hotel arranged some day and night tours if you really wanna explore more.

Stayed: March 2018, travelled with family
1  Thank Vatsalya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 14 March 2018

Dear Vatsalya R,

Thank you for taking the time to share your experience. We strive to provide an environment of a relaxing holiday place, and I am heartened to hear that we have successfully created that positive experience for you. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.

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Reviewed 3 March 2018 via mobile

If you are planning to go Bintan for their famous beaches, please do not book this hotel. The beach far from the hotel, need to go out the building and walk 7-10 minutes and pass Plaza Lagoi. The view from the hotel really sucks, only parking lot and the ‘partially sea view’ is really disappointing. Plaza Lagoi beside the hotel is like a Ghost Town. Nothing much! Nothing to do. The swimming pool is pathetic in the morning and afternoon. Super hot because no shade though they have umbrella but still the sun will kill you at the rooftop.

Stayed: March 2018, travelled with family
Thank Jhen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 14 March 2018

Dear Jhen S,

I would like to offer my sincere apologies for not providing the expected stay experience that you had hoped for here at Grand Lagoi Hotel. As we are situated in the heart of Lagoi Bay, a short walking distance to the beach is required and the approximate time is 3 to 5 minutes. We have noted on your comments and will convey your feedback to the management for improvement. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are sorry to read that this experience left you dissatisfied. We hope when your travels bring you back to Bintan, you give us another opportunity to deliver a better experience to you.

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Reviewed 15 February 2018

Booked this when Swiss Bellotel owned it. Now the rooms are a bit more basic (no rug, free mini bar etc). Bikes were originally free but now you have to pay for them, hence only four stars, should have been advised terms and conditions changed.
Staff all very good and helpful. Room large and shower excellent.
Wasn't expecting much regarding breakfast as only paid £75 a night but it was excellent especially the Asian dishes.
Walked around the lake early morning which was great exercise. Rooftop bar had great views and staff great. Rooftop swimming pool also had fabulous views.
Bed very comfortable, probably the best we had slept in on our 6 weeks of travels.
A very good value hotel.
The area around the hotel has great infrastructure but an unfinished feel and not much going on or atmosphere.

Room Tip: Go for the best room you can afford.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank louisa1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 21 February 2018

Dear louisa1956,

Thank you for your kind review, we truly appreciate your positive comments about our staff services, spacious rooms and rooftop infinity pool. We have plans for the hotel after the acquisition which we will continue to operate while refurbishments of guest rooms and junior suites in Tower B will come in phases. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.

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Reviewed 13 February 2018

It is a relatively new hotel in a secluded resort area, north of the island. The room we had is large with comfortable bed, and a decent bathroom with shower. Rates include breakfast, buffet style with egg dishes or noodle soups made to order. No public transportation to go anywhere except shuttle bus to and from the ferry dock. To go to the nearest town, one must hire a private car with driver. No other activities within walking distance except walking on the beach, around the lake or at a mall next door. Restaurants nearby range from inexpensive local food to expensive places catered to Singaporean or Chinese folks.
Hotel personnel are helpful at customer service even though their English is limited. It’s a good place to relax and unwind.

Stayed: February 2018, travelled as a couple
Thank SofiaReiziger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NirwanaGardens, Public Relations Manager at Grand Lagoi Hotel by Nirwana Gardens, responded to this reviewResponded 21 February 2018

Dear SofiaReiziger,

Thank you for taking the time to write your recent holiday with us. It is rewarding to know that you had a comfortable stay at Grand Lagoi Hotel and the accommodation met your expectations. It is also our pleasure to announce that it is in the plan to implement shuttle transfers from the hotel property to Nirwana Gardens for all guests to enjoy the resort facilities, dining outlets and recreation activities. One of our priority is to be able to deliver additional fun into our guest's holiday and we hope you're planning another visit to our property soon. On behalf of all the staff of Grand Lagoi Hotel, we would like to thank you for staying with us and we are more than happy to assist you with your future arrangements.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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