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3 - 8 of 58 reviews
Reviewed 27 June 2019

This stay was my second time as a group. I could see more playground for the youngs, but not for youth. More rooms and types of rooms, but not service. Water heater is not working well even after the service. Water became smelly and yellow. Worst of all the smell of smoking. This is a nice n quiet place good for resting but more rooms for improvement in service

Date of stay: June 2019
Trip type: Travelled with friends
Thank IvsYou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Marketing d, Manajer Hubungan Tamu at de Bintan Villa, responded to this reviewResponded 28 July 2019

dear guest,

thank you for your feed back and comment.
this really help for our improvement.
We are so sorry that previously our water having some problem cause by maintainance and new system.
Hopefully this won't be dissapointed you for upcoming. We will more improve to serve you better in further. See you again. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2019

Resort is quite far from the ferry port and you need to hire a driver to get to resort. We stayed on the villa up the hill which has a nice view of the surrounding, enjoying fresh morning air, with durian trees just in front of our balcony. Room is clean but the toilet is very basic. The water taste weird even after boiling so we just used the bottled water. Breakfast is very basic fare.

Room tip: ask for villa room up the hill which offers good view
Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Rooms
    • Service
1  Thank sllim2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 26 March 2019

We had a very good weekend over at this resort. Stayed in villa with lake view where we can cycle freely. The Director of sales Ms June Tseng and the driver Mr Taufik were very friendly and rendered excellent service to us. Overall we were very happy for this 2D1N stay and will book this place again.

Date of stay: March 2019
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Grace S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 2 January 2019

Pending review
First Trip to Bintan
The resort is nice. Having not been to Bintan before I did not know the island. The resort is in the middle on its own. We did not have a car and so had to hire a driver and car/minibus from the resort a few times to go to other places. They only sell beer so drinks are limited. The food was good but after three days it was all the same. They cater for asian tastes generally or deep fried foods. The staff are very friendly and obliging but the language barrier made requests sometimes difficult. I will not stay here again but if you want an average cheaper stay on Bintan in a quiet location then it is fine.Nice pool area. The villas need updating especially the bathrooms.

Date of stay: December 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Jules M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 December 2018

The hotel does not have twin bed facility, for the Grand Deluxe Hotel (room).
If you are booking the Grand Deluxe Hotel (room) via a 3rd party website, please make note that the bed type advertised versus the bed available is different.
Pick-up from Ferry Terminal is only at the time of arrival, and will be arranged by the hotel staff once you provide a copy of your ferry ticket.

Date of stay: December 2018
Trip type: Travelled with friends
Thank vbarrocas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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