Just checked in
It was heavy rain, we took motobike, they dont allow us to park indoor
we need to go outside under the rain and need to walk back under the rain.

I just entered in 10 mins
Find out bed linen is not clean and toilet shower head is moldy
I called reception, he even didn’t understand where im calling from
And he just hang up the phone
After another guy called to my room and I complain about room cleanness
After 15mins nobody came
I called again and then they come in few minutes
I wanted to change the room
They said its full , its funny all hotel is empty cuz of covid19 .

I went to the restaurant with a colleague on Valentine's evening. Many other restaurants were very busy. This was not. The last time I was at this hotel it was called the Golden Tulip and under different management.

The facilities looked very nice but the food and service did not match. About the food I would say that the portions were small, too spicy, not hot (as requested), and too expensive for what we got. The service was courteous but very slow. After we ordered it took 10-15 minutes for the server to come back and tell my colleague the item was not available. My colleague reordered and we both waited again for our meals to arrive.
Our payment was delayed as well because the hotel did not have the capability to process payment from our debit card issued by an Indonesian bank !? and didn't appear ready to accept a foreign credit card. We paid cash. English skills were poor.

As we left to return to our villa we both agreed NEVER AGAIN.