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6 - 11 of 72 reviews
Reviewed 7 May 2021

Upon arival, one becomes aware that you have found the right hotel in Tiberias. Personal service. The entire staff is concerned with the satisfaction of all of the guests. Great location. Very good food.

Room tip: high floors have awider view
Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
Thank mordechait2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 3 April 2021

Stayed here for three days with my husband and baby 8 month old, rooms were clean and service were excellent. Liked the kitchen, food was delicious especially their soups, I will miss it! Liked the place very much , will definitely return. Thank you to the stuff and the chefs, everything was great!

Date of stay: April 2021
Trip type: Travelled with family
Thank yanap300
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 12 March 2020 via mobile

I am a licensed tour guide in Israel... we are in Tiberias!! Sea of Galilee!!! I love neighborhoods and Jacob Hotel is located above downtown Tiberias. Loved the kindness of reception staff A huge shout out to Felix, the Chef of Jacob Hotel Tiberias... Felix prepared an amazing Lentil Soup just for us!!! Thank you Felix... Excellent!! And thank you Olga, visiting from the sister hotel in Haifa ...The wine service was excellent!! It was a great honor to meet Hagai, the owner!!

Date of stay: March 2020
Trip type: Travelled on business
Thank ZionTrails
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chana Shatz, Other at Jacob Hotel, responded to this reviewResponded 12 March 2020

Dear Sir,
Thank you for your kind feedback!
We are pleased to know you have enjoyed your stay with us, I will pass your compliments to our staff& owners.
Hope to see you and your groups again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 January 2020 via mobile

We had no expectations but were pleasanlty surprized. We stayed two nights and had a delightful stay. Comfortable beds, great food, and safe. Staff was very helpful. We are news junkies an glad fbey had American television. I would recommend.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank lloydc841
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Chana Shatz, Owner at Jacob Hotel, responded to this reviewResponded 12 March 2020

Dear Lloyd,
Thank you for your kind feedback!
We are pleased to know you have enjoyed your stay with us,
Hope to see you again!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2019

We made last-minute reservations to stay here. We arrived late from a wedding and the guy at the front desk was very nice. We had a 3 room reservation, first mistake was he gave us the key to a room which was already occupied and we only noticed that after we walked in on people sleeping. He was apologetic and gave us a new room. Unfortunately, the room that my children slept in had BED BUGS!!! Talk about a living nightmare. Our second room had a broken shower head and the third room had blood stains on one of the towels. Being that we checked in very late we slept in and brought up our concerns at check out. They refused to refund us for our stay, one lady at the front desk was apologetic, the other kept on saying why didn't you tell us the problem when you checked in? We only noticed the stained towels and broken and completely not workable shower head in the morning when we went to take a shower and the bed bugs in the morning as well. The nicer women felt bad and said she will see what she can do and "compensated" us with a bottle of soda. DO NOT STAY HERE.

Date of stay: August 2019
    • Location
    • Cleanliness
    • Service
Thank MimiAfromLA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
ChanaShatz, Front Office Manager at Jacob Hotel, responded to this reviewResponded 18 August 2019

Hello Mimi,
Thank you for taking the time to write your feedback, we take it seriously and act to improve.
Kindly note the hotel has no bed bugs and we conduct a strict pest control against all pest types on a regular basis.
Towels are checked before placed in rooms and we do not know nor understand how blood stains appeared on your towels.
Nevertheless, we have no desire of having unsatisfied guests and as you were already advised on checkout, please contact the supplier where your rooms were booked at for compensation, as the reservations were not booked& paid directly we could not compensate but via the supplier only.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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