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All reviews front desk staff new york bed was very comfortable capital state starbucks
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10 - 15 of 1,674 reviews
Reviewed 5 weeks ago

The hotel staff did not wear mask and no such requirement for guests. The elevator gets crowded and no one is expecting the social distancing rule there. Therefore, I don’t feel safe staying jn this hotel.

Date of stay: October 2021
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Review collected in partnership with Hilton Hotels & Resorts
Thank RPSoong
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Pool is closed, Executive Lounge is sparse in food offerings, Housekeeping standards need improvement. Location is central and next to the NY State Capitol building. Area is deserted at night and several homeless people in area.

Date of stay: October 2021
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank SR_NJ2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2021 via mobile

stayed here one nite for a event at the empire center. Able to check in early at 1 pm , front desk staff all pleasant .. room was fine , a little worn ..bathroom a little small . As per the times, the hotels restaurant is closed, only place to get food was the lobby lounge and that was open after 4 pm. The pool ( indoor) was closed for reno and was to be open the day of our arrival.I can tell you from the looks of it It will be a miracle if it’s open by New Years . Of note no workmen or work being done on it during the 2 days we were there. ( no surprise here with the lack of workers) . where this hotel really shines is the complimentary shuttle/ transport services they offer 24/7. ___3 vans/ vehicles to transport you within a 3 mile limit plus Albany airport . The drivers were very courteous and appreciative of a tip .

Date of stay: October 2021
Trip type: Travelled with family
Thank JoyceinNY
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2021

Terrible service / response when trying to address a bad stay. 1st room had a bathroom backup in the shower. 2nd room had a terrible musty smell, the shower rod was broken so the curtain was on the floor when showering and the drain backed up immediately after starting to shower. Local local response to contact has been nonexistent. Terribly disappointed with my stay.

Date of stay: October 2021
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
Thank chiricop2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 October 2021

We stayed here while participating in a half marathon in Albany. Earlier in the week I had called to see if we could have a late checkout so that we could take showers after we were done with the race. They added it to my reservation but upon arrival we were told that we could only have a late checkout pending availability....what? Our bathroom was the size of a matchbox with very little toilet paper and there was an empty beer bottle in our fridge. We were not granted a late checkout but I have been charged for the room twice so far on my credit card. When we were leaving the elevator in the parking garage didn't work either. This hotel does not live up to the high ratings it has received in the past - we will not be staying there again.

Date of stay: October 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank B6759GVterryb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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