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Juliana

An exceptional stay at the Grand Josun Busan – Truly 5-Star in every way!

5.0 of 5 bubblesReviewed 7 Jan 2025
Our stay at the Grand Josun Busan Hotel was nothing short of incredible! Initially, we planned to stay from December 30 to January 3, but we were so impressed with the hotel and its services that we extended our stay until January 6. Every aspect of our visit exceeded expectations, making it one of the best hotel experiences we've ever had.

From the moment we stepped in, the professionalism and dedication of the staff stood out. There were more than five staff members welcoming us at the entrance and reception, all so committed to ensuring that every detail of our stay was perfect. Each team member, without exception, was professional, warm, and eager to help us with anything we needed. Leo Park, one of the front officer, in particular, went above and beyond with his suggestions for things to do around Busan, which truly enhanced our trip.

The hotel also provided a beautifully curated booklet of activities and dining recommendations for east and west Busan. We tried several of their restaurant suggestions, and they were all outstanding. The guide made exploring the east side of the city so much easier and more enjoyable.

The facilities were very nice. The fitness center was spotless, equipped with great machines, and even offered fitness clothes and shoes for guests to borrow, such a thoughtful touch! The Swedish sauna, steam sauna, hot and cold water pools, and both indoor and outdoor swimming pools were luxurious and relaxing. Everything was impeccably maintained, and the powder room provided a perfect space to freshen up after a workout or spa session.

Breakfast was a daily highlight, with a wide selection of high-quality, fresh options. The Lounge & Bar also stood out for its elegant atmosphere and excellent service. We spent New Year’s Eve at the hotel, and it was the perfect way to ring in the new year, what an amazing start to 2025!

Additionally, the hotel features a Starbucks and an Emart24 convenience store, making it super convenient for quick snacks, drinks, or even just a coffee on the go.

The location next to Haeundae beach was another huge plus, offering stunning views and easy access to one of Busan's most iconic places.

The level of commitment and professionalism from every staff member at the Grand Josun Busan was remarkable. Their genuine dedication to helping guests and ensuring a seamless experience is what sets this hotel apart. Our decision to extend our stay speaks volumes about how much we enjoyed our time here.

If you're visiting Busan, the Grand Josun Busan Hotel is an absolute must. This is luxury and hospitality at its finest. We cannot wait to return!
Date of stay: January 2025
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this review
Responded 8 Jan 2025
Dear Juliana,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

It was an honor to be with you on your precious trip.

Your rewarding feedback will empower us to continue providing a great experience for all our guests.
Thank you again and we look forward to seeing you again in the near future.

With the warmest regards,

Grand Josun Busan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (387)
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Reviewed 10 December 2024 via mobile

We love like everything about the hotel especially the pools, sauna and service. Staff are generally very polite and patient.

One outstanding staff, Mr Tim from the Front Office is extremely patient when we asked him for restaurant recommendations. He painstakingly did some research to provide us with recommendations based on our likings.

Thank you, Mr Tim and we really enjoyed the meals at those restaurants recommended by you.

Room tip: Improve the variety of snacks at the club lounge.
Date of stay: November 2024
Trip type: Travelled with family
Thank Debbie C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this reviewResponded 16 December 2024

Dear Debbie C,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

It was an honor to be with you on your precious trip.

Your rewarding feedback will empower us to continue providing a great experience for all our guests.
Thank you again and we look forward to seeing you again in the near future.

With the warmest regards,

Grand Josun Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2024

Fabulous location right on the beach in Busan. We stayed in an ocean view room with stunning views. The room was well appointed and very clean. Staff were friendly and helpful when required. Unfortunately in the middle of the heat the pool was under renovation/or closed for cleaning etc and unable to be used. Wish we were told this when booking.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank Amanda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this reviewResponded 6 December 2024

Dear Amanda W,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

Also, We sincerely apologize for the inconvenience.

We will ensure that your feedback is shared with the entire team for better guest service and will continue to strive to provide exceptional service to our guests.

With the warmest regards,

Grand Josun Busan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2024

We went there as a couple. We really enjoyed our stay in Grand Josun. The hotel has nice facilities and very good service. The staff in Grand Josun was very friendly and really helpful. The hotel located in front of the beach and very close to Haeundae’s walking street. We definitely will stay here again next time we go to Busan.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Christopher C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this reviewResponded 2 December 2024

Dear Christopher C,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

It was an honor to be with you on your precious trip.

Your rewarding feedback will empower us to continue providing a great experience for all our guests.
Thank you again and we look forward to seeing you again in the near future.

With the warmest regards,

Grand Josun Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2024

Beautiful hotel. We arrived early as we’re on an early flight in. Supposed to check in at standard hotel check-in timing but was miraculously able to check in early after a few attempts. Nice effort from the hotel team and especially a Front office personnel, Eddy Cha. Well located hotel and will visit again if we’re coming to Busan the next time.

Date of stay: November 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Freedom45994826591
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this reviewResponded 2 December 2024

Dear Freedom45994826591,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

It was an honor to be with you on your precious trip.

Your rewarding feedback will empower us to continue providing a great experience for all our guests.
Thank you again and we look forward to seeing you again in the near future.

With the warmest regards,

Grand Josun Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2024

The location is fantastic, overlooking the Haeundae beach. The checkin was smooth with complimentary chocolates in the room.
The room was spacious and comfortable. Vehicle sounds were audible even on the top floors. The beds were comfortable.
The lifts were pathetic. We had to stand in a queue for the lift and the lifts were very slow. The breakfast spread was very good. The restaurant had a nice sea view and was spacious.

Room tip: Avoid road facing rooms - road sounds are audible even on top floors
Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Santosh1959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bomin Koo, 제너럴 매니저 at Grand Josun Busan, responded to this reviewResponded 2 December 2024

Dear Santosh1959,

First of all, thank you for visiting our hotel, and thank you again for leaving a valuable opinion.

It was an honor to be with you on your precious trip.

Your rewarding feedback will empower us to continue providing a great experience for all our guests.
Thank you again and we look forward to seeing you again in the near future.

With the warmest regards,

Grand Josun Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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