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Reviewed 22 June 2022

부산 출장을 갈때마다 머무르는 호텔입니다.
합리적인 가격에 청결하고 포근한 휴식을 취할 수 있는 곳이며, 저녁에는 주변 공원에서 산책을 즐길수 있는 여유 또한 즐길수 있습니다.
다만, 당신이 나이트라이프를 즐기고 싶다면 지하철 1정거장을 가서 '서면역'으로 가야 합니다.
This is the hotel I stay at whenever I go on a business trip to Busan.
It is a place where you can take a clean and cozy rest at a reasonable price, and you can also enjoy the relaxation to enjoy a walk in the surrounding park in the evening.
If you want to enjoy the nightlife, you should go to Seomyeon Station by going to one subway station.

Date of stay: June 2022
  • Trip type: Travelled on business
    • Value
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Review collected in partnership with Accorhotels.com
Thank S_Minsub
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 15 December 2021

The hotel is within walking distance to both Seomyeon (which its vibrant nightlife and eatery district) and a very large park, which is perfect for exploring! I stay here every time I visit Busan, very easy access via subway line 1. The staff are very professional and the housekeeping staff keep everything immaculately clean! Thank you for a wonderful stay =)

Date of stay: December 2021
    • Value
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Review collected in partnership with Accorhotels.com
Thank Seung Ho N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PARK JASON, 마케팅 at ibis Ambassador Busan City Centre, responded to this reviewResponded 30 December 2021

Dear Seung Ho N, We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for your satisfaction with our hotel accommodation. We will always provide high quality service for customer satisfaction and comfortable rooms with clean. I will share your opinion with our team. Once again, thank you for letting me know how you feel and I hope to meet you as the best service always. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

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Reviewed 8 December 2021

이비스 앰배서더 부산 시티센터 리뷰
IBIS AMBASSADOR BUSAN CITY CENTRE REVIEW

I've stayed about 14 days in this hotel during this year, since I am platinum member of Accor.

A lot of thoughts crossed my mind during my staying. First of all, IBIS Ambassador Busan City Centre's location is just great. Since it's located on the Busan subway line No.1, you can get to anywhere in Busan within 20-30mins. Not only this, but also you can find lots of restaurant and largest traditionaly market in front of the hotel.

On my first day of staying, I powered on air conditioner. Even though dust flied in the air, I didn't think much of it but fell a sleep on that day. Next day, it was happended again. So I tried to find the resource and finally found out piles of dirt and dust right under the bed which was made me astonished. I complained to front desk but it couldn't be cleaned soon, due to cleaning staffs were off duty at that time.
After few hours, only them front desk asked me to change room by phone at the night time. However it was useless solution, becuase the room condition was exactly same with previous room.

Few months left, I had to visit this hotel again. Since I critically complained about the cleaning condition, I hoped it had been improved for months. But maybe I expected too much to this cheap economic category of business hotel. I still could find piles of dirts and dusts under the bed. Yes, exactly same with last time.

In my opinion, despite of lower price than others, still cleanliness is very basic thing for accommodation. Please do improve for this.

이 호텔에 2021년 한해동안 업무차 여러 계절에 걸처 총14박 숙박을 하였습니다. 아코르 플랫이라 아코르호텔만 찾아다닙니다.

숙박하는동안 많은 생각을 하였습니다.
일단 이비스앰배서더 부산시티센터는 1호선 부전역에 위치하고 있어 접근성이 상당히 좋은 호텔입니다. 부산 대부분의 장소를 20~30분 이내에 도달할 수 있고 부전시장이 바로 옆에 있어 주변에 먹거리가 상당한, 위치적으로 엄청난 장점을 가진 호텔입니다.

그러나…첫 숙박때 객실 에어콘을 작동을시켰는데 먼지가너무 많이 날아다녀 뭔가 싶었지만 그냥 잤습니다.
둘째날에도 똑같이 그러길래 침대 아래를 보았습니다.. 경악을 금치 못했습니다. 사진에 보시는대로 엄청난 먼지가 쌓여있었습니다.
아 이호텔 하우스키퍼분들은 보이는곳만 청소하시는구나.. 웬만하면 그냥 지나치는 성격이지만 보고나니 너무 더러워서 컴플레인을 걸었습니다.

직원들이 퇴근하여 바로 처리가 되지 않았고 한참 시간이 흘러 밤이되어서야 전화로 방을 바꿔준다고 하시더군요 하지만 바뀐 방도 청소 상태가 똑같아서 더이상 문제를 제기하지 않았습니다

몇달 후 쯤 다시 방문하였습니다. 그때 강력하게 컴플레인을 하였기에 개선을 기대하고 방문 하였습니다.. 객실 에어콘을 틀었더니 먼지가 날립니다.
개선이 하나도 안된 느낌입니다.
침대아래를 보니 똑같았어요 먼지가 미친먼지.. 언제적 손님이 흘린건지도 알수없는 쓰레기.. 기가찹니다.
그 후에도 최근 11월까지 방문하면서 객실에 들어가면 침대밑에 먼저 보게 되네요..
똑같아요 개선된것이 하나도 없습니다.
이정도면 개선할 의지가 없는 스텝들로 느껴지네요

이비스라는 브랜드가 이코노미 카테고리에 있는 저렴한 비지니스 호텔이지만 제가너무 많은걸 기대한겁니까? 아무리 저렴한 호텔이라도 청결은 기본중 기본이라 생각했는데요.. 정말 개선되기를 바랍니다.


Date of stay: November 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank park1039
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
PARK JASON, 마케팅 at ibis Ambassador Busan City Centre, responded to this reviewResponded 10 December 2021
Google Translation

안녕하십니까 고객님 저희 ibis Ambassador Busan City Centre 이용후 소중한 시간 내시어 의견을 남겨주셔서 대단히 감사드립니다. 저희 호텔에서의 숙박에 위치적인 장점에는 만족 하셨으나 정비와 관련하여 만족을 드리지 못하고 여러번 방문해 주셨음에도 불구하고 개선된 모습을 보여 드리지 못해 대단히 죄송 합니다. 고객님의 진심어린 충고와 지적에 감사 드리며 고객님께서 주신 의견은 해당 부서와 공유하여 좀 더 깨끗하게 관리 될수 있도록 노력 하겠습니다. 또한 다음 방문시에는 좀 더 개선되고 발전된 모습으로 만나 뵐 수 있도록 최선을 다하겠습니다. 다시 한번 불편 드린점에 대해 사과의 말씀 전해 드리며 항상 더 좋은 서비스를 제공해 드리기 위해 노력 하는 이비스 앰배서더 부산시티센터가 되겠습니다. 감사합니다. 행복한 하루 되십시오. 객실 팀 리더 박주영 드림

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Reviewed 13 October 2020

The hotel has a fantastic location, minutes away from one of Busan major train station and just next to a tube station. Whilst Ibis is know for being a budget hotel chain, this hotel does provide an excellent service and the rooms are good. It is a great place to explore Busan from and would recommend.

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
2  Thank Tom833003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Nicholas Song, Other at ibis Ambassador Busan City Centre, responded to this reviewResponded 16 October 2020

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,

Front Desk manager
ibis Ambassador Busan City Centre

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Reviewed 19 July 2020

Date of stay: July 2020
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
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