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Reviews (2,126)
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Traveller rating
1,701
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All reviews department store great hotel duty free shop business trip the hotel staff central location night view hotel room is metro station stayed for nights comfortable stay lotte gym floor concierge kim mall
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Reviewed 24 July 2022

The hotel is in an unbeatable location, right next to Lotte Mall, station, and an easy taxi ride to Busan Station. The room is of large size and comfortable, although oldish. Excellent service from doormen to counter staff. One thing to take note though is that there is massive traffic jam during peak hours. It took us an hour to get to Busan Station (usually 20min) on a Friday even though we left the hotel before 5 pm.

Date of stay: July 2022
    • Rooms
    • Service
1  Thank MagicBerry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 26 July 2022

Dear MagicBerry

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2022 via mobile

This is a typical 5 star old style hotel that was built years ago but still retain some of the charm . The hotel staff were very helpful and are very service oriented . A typical 5 star hotel that most people expect with decent food and good facilities . The only gripe may be that there is no more free toothbrush/ toothpaste and razors under the excuse if sustainable use and these items are now chargeable in the minibar . Also, the in-room safe doesn’t feel safe as it is not welded down in the room and is easily portable . Also, the room lighting feels dim as they apparently removed some of the light bulbs in the light fixtures which gives it a dim look . Is this another sustainable drive ?

That being said, the sauna, gym and swimming pool is really top notch and we spent a couple of hours each day using the facilities . Rather than visiting the traditional Korean bath houses , the hotel ‘bathhouse’ serves the same purpose albeit in a much more luxurious and exclusive setting . We enjoyed soaking in the hot and cold pools, the Dayana, steam room after using the gym and finally using the indoor swimming pool that is nicely heated at a comfortable temperature . The facilities were good to use on a cold and rainy day.

If I stay in Busan, will probably use this hotel again due to the facilities and the central location . Just don’t be stingy on the bathroom amenities and the lighting .

Date of stay: June 2022
Trip type: Travelled as a couple
1  Thank mel7155
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 27 June 2022

Dear mel7155

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2022 via mobile

This is a slightly older 5 star luxury hotel but it makes up for it with its central location, outstanding service and good food. Staff spoke English well. Huge spread for breakfast and friendly servers throughout. We also had an excellent dinner at the Japanese restaurant on 43rd floor. Special mention to Joy Moon from reception/concierge who assisted us very patiently with printing out our PCR test documents - thank you!

Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank XiaoxiangD1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 14 February 2022

Dear XiaoxiangD1

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

I was there on a business trip for some nights.
The hotel is very luxurious in all aspects...building, interior, room, restaurants. Service is outstanding. I will always keep a very good memory of my sojourn in Busan!

Date of stay: September 2021
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank Roberto Giusepp... P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 14 January 2022

Dear Roberto Giusepp... P

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2022

This hotel is somewhat dated and in need of an over haul. However, it is very well maintained and the staff are amazing.

We encountered Ms Joy Moon frequently during our 4 day stay. Her warmth and friendliness made us feel very welcome. She greeted and chatted with us when she saw us in the lobby each day and tried to help with purchase of ktx tickets only to run Into problems because the site did not accept the foreign credit card. Another service staff Mr Lee JW was also extremely helpful and went out of his way to help us buy the ktx tickets successfully in the end.

These 2 staff in particular made our stay in Busan seamless.

The rooms are showing signs of wear especially the bathrooms. The shower and toilet look like they've been replaced recently and they worked very well. But the shower and bathtub are combined and that really dates the room.

Also we had some problems with using our travel adaptors as the power points sat too far in the desk.

All the said, the room is cleaned and maintained perfectly. Kudos to housekeeping - they really take their job seriously and their good work takes away the attention from the dated fittings.

It would be good to note that they only accept check-ins from 2pm sharp onwards. It only helps if you arrive earlier because you get a sooner queue number.

The location of this hotel is perfect - there are numerous food alleys nearby, and shops and department stores are right next door.

Date of stay: December 2021
    • Location
    • Rooms
    • Service
1  Thank Runaway8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 10 January 2022

Dear Runaway8

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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