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All reviews department store great hotel duty free shop business trip the hotel staff central location night view hotel room is seomyeon station underground shopping comfortable stay lotte gym floor concierge kim mall
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Reviewed 11 September 2022 via mobile

Booked this hotel for its great central location beside seomyeon station, and was pleasantly surprised it ticked all the boxes for us. Excellent service all round, including staff in the sauna where most struggled with english but still tried their best to help.

Just a few points to note:

1) their gym, sauna and swimming pool are interconnected. Hence to get to the gym, one will need to pass through gender-segregated locker/sauna area. Usual procedure is removing shoes at locker room entrance, get prepared for visual onslaught of people walking around in the nude, change into their tee, shorts, socks provided (optional), wear back shoes at locker room exit, before reaching the gym.

2) sauna area includes jacuzzis (3 pools of varying temperature), 1 steam room and 1 finnish sauna room. It also seems to be a requirement to cover hair with towel.

3) for those who are uncomfortable to go nude and only plan to do dry sauna, you can request for a “gown” (bath robe).

4) Their fitness facilities is open to external members so it can get crowded. Hotel guests get complimentary use of these facilities only once a day.

Hope these information would help!

Room tip: Refer to notes on fitness facilities in my review
Date of stay: September 2022
Trip type: Travelled as a couple
Thank ma5quer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 19 September 2022

Dear ma5quer10

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2022 via mobile

Excellent hotel with all the amenities you may need. Centrally located. Excellent and friendly staff. Rooms are spacious and very clean although a bit dated but it is clear that maintenance is high priority here. Breakfast is fine for all the guests, Asian or European.

Date of stay: August 2022
Trip type: Travelled solo
Thank openseas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 19 September 2022

Dear openseas

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2022

We were first not happy with our room on the 25th floor but they resolved the issue by changing our room to the 29th floor. Much better. The pool is very nice and clean. The gym is very good too. The location is very good, close to everything. Great hotel

Room tip: This place is great for couples, family or business.
Date of stay: August 2022
    • Location
    • Sleep Quality
    • Service
Thank George_Li_NYC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 29 August 2022

Dear K1827KKgeorgel

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2022 via mobile

Lotte Hotel is a very comfortable high class hotel to stay in. It is incredibly big which means check-in requires taking a number, and check-out requires standing in a long line if you're out at 11. The staff were all very helpful and kind, but because this is such a large hotel you likely won't get any personal touch in the service. Nonetheless they were incredibly professional and clear about everything.

The room is big and the view is nice. The fitness area can only be accessed once per day by guests (includes gym, sauna and swimming pool all together). Just keep this in mind for your planning!

Overall it's a solid comfortable stay!

Date of stay: July 2022
Trip type: Travelled as a couple
Thank jrk201510
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 1 August 2022

Dear jrk201510

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2022

The hotel is in an unbeatable location, right next to Lotte Mall, station, and an easy taxi ride to Busan Station. The room is of large size and comfortable, although oldish. Excellent service from doormen to counter staff. One thing to take note though is that there is massive traffic jam during peak hours. It took us an hour to get to Busan Station (usually 20min) on a Friday even though we left the hotel before 5 pm.

Date of stay: July 2022
    • Rooms
    • Service
1  Thank MagicBerry
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
General manager, 기타 at Lotte Hotel Busan, responded to this reviewResponded 26 July 2022

Dear MagicBerry

Thank you for staying with us and sharing your experience at Lotte Hotel Busan.
We always strive for the best customer experience. Providing high qualify of service is our responsibility. Still, it feels great to be noticed for our efforts. Thank you very much for your encouragement.

I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. Your information will be very helpful to other guests.

Thank you for your wonderful review. We look forward to your visiting soon. We will impress you with our pleasant service on your next visit.
Thank you for your consideration.

Best regards,
Dong Ju - Lee,
General Manager,
Lotte Hotel Busan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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