This is the worst Lotte stay. We stayed a total of 4 Lotte hotels during this tour, and this one did not meet my expectations for a Lotte hotel. We stayed 3 nights. Besides getting a small room, the bathroom door could not be opened if someone is sitting on the toilet. The edge of the inward-closing door immediately hits the left knee of the person on the toilet.
The reason for the 3/5 rating is the total disregard of my request for a take-away breakfast since we check out of the hotel before the start of room service and the opening of the breakfast service. This is the first time I ever encountered a hotel denying me any accommodation for breakfast even though the room rate included breakfast. I pleaded with the assistant manager, Mr Kim, and brought along my TO, Mr Nell Kim, to assist me. This issue should be brought to the attention of their Operations Department.

I spent two nights at the Lotte Busan during the BTS weekend extravaganza. Although the property is slightly dated and needs a refresh (by no means luxurious), the rooms were very clean and comfortable. The AC worked well, which is huge in my book. The concierge and staff were really great and helpful with whatever we needed despite the chaos going on at the hotel. I really enjoyed the breakfast buffet, which had a mix of Western and Asian options. Make sure you try the French toast (perfectly prepared). Location wise, the property was connected to the Lotte Department store. Be sure to bring plenty of credit cards because it's like Rodeo Drive under one roof, but they also have sections of stylish Korean produced fashion. Outside of the hotel, you can find all sorts of restaurants and hawker stalls serving really delicious local food.

Given the price level, the Lotte was an excellent value. I would not hesitate to stay here again whenever I return to Busan.

Lotte Hotel Busan is located 10mins away from Busan Station in the Seomyeon District. The property is highly accessible, with the subway just in the underground of the hotel, and the bus station outside its doorstep. Lotte Department Store is right next door for all your shopping needs.

Check in was swift. The front desk agent was very friendly. Bell service was very courteous and since he knew we were in town for the concert, he gave us a few tips on where to go and what to do.

Breakfast was superb. A great selection of international and local fare. Dining staff were very attentive.

Will definitely revisit!

PS: Loved the purple YTC special madeleines from the hotel's DeliHans outlet. Sooo delicious!