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Traveller rating
2,796
1,102
363
189
165
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All reviews west tower close to the airport airport hotel shuttle bus long flight the club lounge excellent hotel dinner buffet mini bar hour flight between flights downtown seoul south korea shuttle service stopover gym terminal
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Reviewed 23 March 2017 via mobile

Huge Hotel on Incheon airport very impressive 2 towers, casino, and various other bars, good exec lounge but the whole place lacked any atmosphere, the staff were helpful shuttle bus was easy to get to and from the airport but overall a disappointment

Date of stay: March 2017
Trip type: Travelled on business
Thank tallguy1204
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded 24 March 2017

Thank you very much for staying with us and leaving us with your feedback, which is truly appreciated.

All our guests feedback is always welcome, as it gives us a great opportunity to get to know our guests better, and continuously improve our products and services.

Your comments has been shared with all our team members, and we will work towards providing most exceptional experience for all our guests.

We look forward to welcoming you again in the near future

Misun Ha
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2017

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded 24 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 21 March 2017

This hotel was included by Korean Airlines as part of a Business Class return from London to Auckland. The return flights have a 20 or so hour gap and this hotel fills the space more than adequately. It took me back to the time when I was travelling long haul with my job and staying in 4 or 5 star hotels. This one is definitely 5 star. We were put up in the older and allegedly not so good East Tower. Even so, there are tons of polished stone, huge public spaces and a stunning range of food on offer. Rooms are huge and well equipped with comfortable beds and plenty of work space. Almost everything has been thought of, down to a plug adaptor. Staff are helpful and plentiful.
The only odd features are that the Cafe in the West Tower ,which offers a full buffet dinner, works by sittings so you can't just eat when you want. Similarly, all users of all pools must wear swim caps.
We had a room on the 5th floor with a fine view of a wall but higher up rooms would be able to see the Airport if they wanted.
This is streets better than the usual Airport Hotel.

Room tip: As often , the higher the better.
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Truediamond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded 24 March 2017

Thank you very much for sharing your detialed experience with other travelers. We are very happy to know that your recent stay with us was comfortable.

We look forward to welcoming you again and having the privilege to serve you, as we continually strive to provide warm and genuine service.

Thank you very much.

Best Regards

Misun Ha
Marketing Communications Manager

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Reviewed 21 March 2017

I had a wonderful stay and look forward to visiting again. The staff was helpful, kind and courteous. They were also a great source of information when I sought tourist tips. Thank you for the hospitality!

Date of stay: March 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Dana P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded 24 March 2017

Thank you very much for staying with us on your trip.
It is always a great pleasure reading such detailed reviews from our guests, which gives our team great motivation. We are extremely excited to hear that you enjoyed your stay with us and our genuine care was met your expectation.

We are definitely looking forward to welcoming you back in near future and will strive to make another memorable stay with you.

Warm regards,

Misun Ha
Marketing Communications Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2017

Date of stay: March 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
grandhyattincheon, 매니저 at Grand Hyatt Incheon, responded to this reviewResponded 24 March 2017

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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