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michelle l

Great stay

5.0 of 5 bubblesReviewed 4 Dec 2024
Shout out to the front desk crew, Tommy and Harry. They exceeded our expectations. Accommodated us with our needs and delivered. The building and stay was comfortable and nice. Plus side, there is washer and dryer in the room. Would recommend to others.
Date of stay: October 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this review
Responded 4 Dec 2024
Dear Mr A8055IMmichellel

Warm greetings from Oakwood Premier Incheon and we would like to thank you for your time and efforts to share your recent experience with us.

Oakwood Premier Incheon has always been committed to ensuring that a higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensure our customer’s entire visit is a memorable one.

We look forward to welcoming you again to Oakwood Premier Incheon if your future travel brings you back to us.

I remain with my best wishes and regards.

Oakwood Premier Incheon
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,689)
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Traveller rating
1,520
131
21
8
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Traveller rating
1,520
131
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Reviewed 27 November 2024

I’ve been traveling for the last 8 weeks and am pretty tired. I had to change my plans unexpectedly and came a day early to oakwood. Yesterday the person who checked me in said I had to check out at 11 and check back in at 2pm. Today, a staff named Yuna helped me. She was super kind and helpful. She was able to upgrade my room and helped me check in right away. This was a tremendous gift for a weary traveler. I wish all hotels had staff members as considerate as Yuna. Thank you!!!!

Date of stay: November 2024
Trip type: Travelled solo
Thank jungha y
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this reviewResponded 27 November 2024

Dear Mr/Ms junghayi

Warm greetings from Oakwood Premier Incheon and we would like to thank you for your time and efforts to share your recent experience with us.

Oakwood Premier Incheon has always been committed to ensuring that a higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensure our customer’s entire visit is a memorable one.

We look forward to welcoming you again to Oakwood Premier Incheon if your future travel brings you back to us.

I remain with my best wishes and regards.

Oakwood Premier Incheon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2024

Excellent hotel to visit Incheon.
Yohan at the concierge is the best in helping to find places to eat.
And he can help with tours options and arranging taxi to the airport or to Seoul.
Also the Incheon city tour is also a nice option to see the city.
Thumbs up to Yohan.

Date of stay: November 2024
Trip type: Travelled on business
Thank Diegocuracao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this reviewResponded 19 November 2024

Dear Mr/Ms Diegocuracao

Warm greetings from Oakwood Premier Incheon and we would like to thank you for your time and efforts to share your recent experience with us.

Oakwood Premier Incheon has always been committed to ensuring that a higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensure our customer’s entire visit is a memorable one.

We look forward to welcoming you again to Oakwood Premier Incheon if your future travel brings you back to us.

I remain with my best wishes and regards.

Oakwood Premier Incheon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2024

Liam is the kindness and most helpful gentleman I have met in Korea. I walked into the hotel at 6 o’clock in the morning to get assistance on finding coin laundry as there is no coin laundry at the Sheraton next-door where I was staying. Staff at the Sheraton did not help me, but Liam took the time to look up a place for me to do laundry, explained how it works and saved the day. I am very appreciative of his help and the high quality of service he provided

Date of stay: October 2024
Trip type: Travelled on business
Thank Tahir K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this reviewResponded 15 November 2024

Dear Mr. 305tahirk

This is Oakwood Premier Incheon

We really appreciate your comment on your experience you had at our hotel. We are also really glad to here that one of our staffs helped you with your problem.

Oakwood Premier Incheon always tries to serve customers as much as possible, and strive to provide them with a good quality of services.
We hope we would be able to meet you at our hotel soon as well.

Thank you for your sincere opinion on our services

Best Regards

Oakwood Premier Incheon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2024

Still a good and spacious residency hotel. A big living room with dining table. The room is set apart, spacious enough with comfy beds and pillows. Space to open bags. The bathroom is big with a shower and a bathtub. Amenities are not many based on the eco movement. It starts to show a bit of the age but still a good hotel. Conveniennt as there is a Lotte mart and a convenience store downstairs. It is a walk distance from restaurants in the area. A big park for a walk is available and the view is stunning.

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank williefil13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this reviewResponded 13 November 2024

Dear Mr/Ms williefil13

Warm greetings from Oakwood Premier Incheon and we would like to thank you for your time and efforts to share your recent experience with us.

Oakwood Premier Incheon has always been committed to ensuring that a higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensure our customer’s entire visit is a memorable one.

We look forward to welcoming you again to Oakwood Premier Incheon if your future travel brings you back to us.

I remain with my best wishes and regards.

Oakwood Premier Incheon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2024

The Oakwood Hotel is fantastic. Yet, I wanted to mention Steve at the concierge desk. He was very helpful and recommended places to visit around the Seoul area. He's very knowledgeable and speaks English very well.

If you are staying at the Oakwood Hotel and need help trying to figure out where to go, stop by the concierge desk and talk to Steve.

Keep up the amazing work Steve!

Date of stay: November 2024
Trip type: Travelled solo
Thank Christian and S... B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
OPI Oakwood, 게스트 서비스/프런트 오피스 at Oakwood Premier Incheon, responded to this reviewResponded 13 November 2024

Dear Mr/Ms chrisansndsarahb

Warm greetings from Oakwood Premier Incheon and we would like to thank you for your time and efforts to share your recent experience with us.

Oakwood Premier Incheon has always been committed to ensuring that a higher standard of service and satisfaction is received by each one of our guests. We strive to provide authentic hospitality and ensure our customer’s entire visit is a memorable one.

We look forward to welcoming you again to Oakwood Premier Incheon if your future travel brings you back to us.

I remain with my best wishes and regards.

Oakwood Premier Incheon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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