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“Great hotel but let down by poor breakfast and rubbish WiFi.”
Review of Arsma Hotel

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Arsma Hotel
Ranked #21 of 138 Hotels in Hualien County
Reviewed 30 September 2017

The parking is very convenient and being underground kept the car cool during the day. We loved the automated toilet... I want one for home. The room is very large and the layout works very well and the desk space is excellent. There is plenty of wardrobe and drawer space and the air conditioning worked well despite the room facing the afternoon sun. The washing machine and dryer were large and very useful as well as the free use of a proper iron and ironing board. There are lots of very good restaurants within easy walking of the hotel. The bathroom is functional and a very good size. The gym was in good working order and had some good equipment. The reception staff were very good.
The WiFi is very slow and regularly didn't work. It is also one of those annoying old fashioned "Sign in" to use systems that require you to re-sign in every day. Even the ADSL connection was slooooow. Breakfast is not suitable for Westerners and we had to take our own yogurt and fruit. There were no cooked eggs available so we just had toast and cereal. Even the juice was just watered down orange juice. The coffee was undrinkable even at the foyer cafe.

Room Tip: Some rooms look over an internal viod which may be cooler in summer.
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  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bobby_Sole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 3 October 2017

Dear Customer,

It is our privilege to have you stay with us during your recent trip in Hualien.
We appreciate your comments and suggestions that will surely help us to improve our services.

We sincerely look forwards to serving you again in the near future.
Thank you.


Management Team
Arsma Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 11 July 2017

Had a nite with my family in this well located property in Hualien county, and my gosh, is this convenient or what? The hotel is very close to all the actions in the region, foodies, nite market, transport, and numerous parks. They even offer free bicycles to get around to other beautiful sceneries of the city. The standard rooms are very comfortable and big. In fact it was bigger than i expected, while their morning breakfast spread was delicious and fullfilling, what a bang for the buck! Staff are very nice and attentive, and the in-floor water machines are very convenient. i like their bathroom, with auto bidet functions, 3-in-1 cleaner for showers, and nice chic over head showers that can switch to moveable shower heads in one flick of a button. The bedsheet is comfy and springs are soft, while the side couch gives extra comfort to rest your legs. Wifi is also great here, thank god. The play ground for kids is quite fullfilling, with slides, ball pit, building blocks and a reading rack with childrens books. I would recommend this place if are keen on exploring local foodies and attractions, it's a great starting point in hualien!
PS. 廟口紅茶 the local breakfast joint is 4mn away, and they even sell master Chuan's delicious Moji (soft rice with sweet paste inside) in the joint.

Room Tip: all rooms are the same, go for lower levels to access amenities faster.
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  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 19 July 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team
Arsma Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2017 via mobile

For a four-star hotel, I did not expect a laundry facility, but was glad to find one after a few days on the road with several water activities. The washers were great, but the laundry machines were not producing much heat! For two loads of laundry, it took two dryers 2 1/2 hours to dry and that's after I removed half of the clothes from the machines to speed up the process! It's ridiculous. Forget about doing the laundry in the hotel or you'll be stuck with a bunch of wet clothes that you don't know what to do with! After complaining to the staff on duty, I got a clothes rack and 20 hangers.
Other than this, the room is very nice and spacious. The staff are friendly too.

Stayed: June 2017, travelled with family
2  Thank Ying-Fang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2017

Stayed twice in the month. The rooms are nice with a comfortable bed and a large shower.

The staff were very friendly and helpful.

Breakfast is good with a large variety of food and drinks.

The kids play room is great, the granddaughter spent hours playing in the ball pit.

Looking forward to staying here again.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 9 April 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

We are a family of 5 and we stayed in the suite. It was very spacious and comfortable. The location of the hotel is great. You can easily walk to the night market, the coastline and also the city center. The staff is very friendly and very helpful. Breakfast is average but just eat a bit and then go out to the city for street breakfast food! Taiwan food vendors are so tasty I would spend more time eating outside then in a hotel.

We rented electric scooters for two hours and driver around the city. That was really fun to do with the kids. There is a rental shop nearby and the hotel staff can direct you. The hotel also has bikes for rent and had we had time we would have enjoyed biking along the coast.

I highly recommend this hotel.

Stayed: February 2017, travelled with family
1  Thank nihaomaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 9 April 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Arsma Hotel

Address: No.68 Boai Street, Hualien County, Taiwan
Region: Taiwan > Hualien County
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Room Service Suites Wheelchair access
Hotel Style:
Ranked #21 of 138 Hotels in Hualien County
Price Range: $117 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Arsma Hotel 4*
Number of rooms: 126
Official Description (provided by the hotel):
The Arsma Hotel is a landmark urban resort that provides elegant and convenient accommodations and services. The hotel is proud of its neo-classic ornaments and a spacious lobby with a gorgeous chandelier that beautifully lit the entire place. We are confident that our elite customers will savor luxurious and attentive services when experiencing Arsma with us.Our hotel has 126 well-appointed guest rooms that provide the utmost comfort to the satisfaction of our distinguished guests. With stylish lighting and exquisite furniture, the rooms are all characterized by uniquely splendid ambience that carries you away. Upper-level rooms feature marvelous views from the Central Mountains in the West, to the Pacific Ocean in the East. You will have the opportunity to indulge yourself in the magnificence of natural beauty just by staying in your room. We hope to make and share memories with you while your stay at Arsma. ... more   less 
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