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“ronny yoel”

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Arusha Planet Lodge
Ranked #3 of 42 Hotels in Arusha
Certificate of Excellence
Reviewed 4 March 2013

shalom
We were very happy about the choice to stay with you, the location is really convenient and access to the hotel fast, the view from the hotel is breathtaking, the stay was very pleasant, the rooms are comfortable and cozy, the atmosphere lovely and the staff were kind and welcoming, we'd definitely get Bfaimim our next Tanzania, and definitely recommend to our friend would visit the charming your Congratulations and thank you to everyone
Rony Yoel from Israel

  • Stayed: February 2013, travelled with friends
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Review collected in partnership with this hotel
2  Thank ronnyoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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313 - 317 of 464 reviews

Reviewed 27 February 2013

Very helpful staff, clean, safe stayed there for three days before and after Safari.
Reasonable cost, and pretty good food.
Good rooms, no air conditioning though.
Just returned from Safari and they met us at door with hot towels to wipe our faces.- Nice touch
Peter and Twila - Canada

  • Stayed: February 2013, travelled as a couple
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1  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2013

The hotel and grounds are not bad. Location is not great. It's some distance away from Arusha town and hotel provide free transfer to it only ONCE a day, around 10am. We took a taxi from Arusha to hotel for 10000tsh which is around 7$.
Some staff at the reception are not very nice. They stay polite but trying to cheat to get extra money from you for phone calls, etc. One evening they told us taxi would coast 20$ to town (we didn't take it), next morning it was 10$ (she probably forgot).
The bills at the bar HAD to be checked (trying here as well).
The breakfast is everage, ok.
Would I stay again? No.

  • Stayed: February 2013, travelled with friends
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Review collected in partnership with this hotel
1  Thank nataliyaNason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlanetLodger, Director of Sales at Arusha Planet Lodge, responded to this reviewResponded 6 March 2013

Dear nataliyaNason,

Thank you for sharing your experience. As you noted, we are not in the center of Arusha but rather about 7 Km out in the suburbs something that many clients find appealing. For our guest convenience, we provide a free shuttle service that takes clients into Arusha at 10am and back at 4pm. Outside those hours clients can call a taxi or have our reception staff arrange one for $8-10 one way depending on the drop off location.

You also noted a discrepancy in the taxi fare for going into Arusha. This was a simple misunderstanding. since you requested the service in the evening the Receptionist assumed that you wanted to get a taxi to town and back. That is a service we provide for $20 i.e. for a car to drop you off in town, wait and then bring you back. She did not forget the rate quoted the night prior when she told you a taxi would cost $10 in the morning. What happened is she offered a return service on the evening taxi and a one way rate for the morning taxi. Kindly note that all this information is available to guests via the information folders placed in every room.

With regards to the bar bills, we've checked into it and addressed the issue with the respective employees. For the phone charges, we've checked and the time billed corresponds to the time you talked on the phone (rounded up to a full minute). We are charged by the phone company per minute and not seconds so whether you talk for 15 seconds or 60 seconds, you will pay for a whole minute. Rest assured that you were charged correctly for the phone call and there was no cheating.

I am sorry your stay was just average. My wish is for clients to provide such feedback to us (Management) while here... Had you said something, we would have been able to clarify and/or address any problems on the spot. We will continue to train our employees so they can communicate taxi/phone/service charges better, bill clients accurately and therefore manage varying guest expectations better.

Asante.

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Reviewed 21 February 2013

My friends and I stayed at Planet Lodge for two nights. The staff are really nice and helpful. This place are really nice to stay at if u need to relax. If you want massage you can order this to your room. And they have a pool were you can relax while youre watching the beautiful mount Meru. The rooms are really nice and clean and the food is good. I will highly recommend this place and i will stay here next time i am in Arusha!

  • Stayed: September 2012, travelled with friends
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Thank miriam o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 February 2013

My partner and I stayed here for a few days before and after our Kilimanjaro climb.
The rooms are very nice and offer good views of the surrounding garden. However, do not have your clothes washed here- Ours came back Creased, Unfolded, and the colors had not been separated as the dye ran into the whites.
We had specified delicate- but despite this some of our clothes had shrunk also.
Otherwise- we had a really enjoyable stay here.

  • Stayed: December 2012, travelled as a couple
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1  Thank Laura87130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arusha Planet Lodge

Address: Plot 2271, Moshono Village, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 42 Hotels in Arusha
Price Range: $119 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arusha Planet Lodge 3*
Number of rooms: 28
Official Description (provided by the hotel):
Nestled in the heart of Arusha, Planet Lodge will captivate you with the natural beauty of the Tanzanian landscape. Our unique African village styled accommodations offers you a peaceful sanctuary where you can unwind and connect with nature. Situated on 4.5 acres of lush gardens with views of Mount Meru, this African retreat places you in the center of that delicate balance where nature and casual living intersect. ... more   less 
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