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“Comforting”

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Arusha Planet Lodge
Ranked #3 of 43 Hotels in Arusha
Certificate of Excellence
Reviewed 3 weeks ago

Very generous and accommodating. I liked some chocolate and tea that are not available in my country and they were very happy to give me some to take back home. Special thanks to Sam and Neema who are the most fun receptionists. Sam particularly helped us a lot with our transportation trouble in Zanzibar. Check your receipts before paying as we had some receipts that weren't ours mistakenly between our receipts.The garden is so refreshing to relax in.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Mona H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlanetLodges, Director of Sales at Arusha Planet Lodge, responded to this reviewResponded 2 weeks ago

Dear Mona H,
Thank you for writing about your recent stay with us. I am glad you found our Front Office Team to be very helpful and some of the "most fun receptionists"... we do our best to ensure guests enjoy their stay with us. I am very sorry about the wrong bills assigned to your room in error... we always ask clients to cross check bills before they pay to ensure they are correctly billed. I believe this is when you caught the mistake... Kindly note this is a rare occurrence and one that Management does not take lightly. The Front Office and Night Audit teams are appraised of this and we are improving our night audit procedures to ensure we catch such a mistake before bills are presented to clients.
Thank you again for choosing to stay with us and we look forward to welcoming you again.
Karibu tena Arusha!
Eva for Arusha Planet Lodge Team

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4 - 8 of 455 reviews

Reviewed 4 weeks ago via mobile

Great place for our group with great friendly service. Tha rooms were very clean and the food was delicious and very abundant. Pool was nice for afternoons. The servers were very helpful and very friendly.

Stayed: June 2017, travelled on business
Thank Joanne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlanetLodges, Director of Sales at Arusha Planet Lodge, responded to this reviewResponded 2 weeks ago

Thank you Joanne F,
We truly enjoy having you all here.
We hope to see you again in the years to follow.
Karibuni sana!
Eva for Arusha Planet Lodge Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel is small but wonderful with little separate bungalows instead of a traditional hotel room. The staff is so kind and welcoming. We ate all our meals here and were pleasantly surprised by the quality and variety. One night there was a buffet (with a set price) with all you could eat meat, sides and dessert. It was very good and they really did not skimp on the meat. You could get as much chicken, beef, pork etc as you wanted. I got a massage and it was really top-notch. Not expensive at all and I only paid for an hour but the masseuse went well into 1hr 20/25 min.

They come and do turndown service once a night and position all your mosquito nets for you. We didn't get one bite! and I usually get tons! We stayed here at the beginning and end of our kilimanjaro trek and although it isn't super luxurious, it was just what we needed. Highly highly recommend.

Room Tip: All rooms are detached bungalows, very nice and private
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  • Stayed: August 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank halle20162016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PlanetLodges, Director of Sales at Arusha Planet Lodge, responded to this reviewResponded 2 weeks ago

Dear halle20162016,
Thank you for taking time to write about your recent stay with us. You are right, we are getting great feedback on massages and I am glad to know you enjoyed yours too. We appreciate your kind words.
Asante sana rafiki!
Eva for Arusha Planet Lodge

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2017

Arusha is a city of three-quarters of a million people, a center for government and NGO offices in a peaceful East African democracy. It's a busy place, daunting to get around. Planet Lodge with its walled garden, freestanding rooms and open dining room is an oasis of calm in the city. A beautifully-designed, meticulously kept entry area opens to a gracious setting for the excellent buffet that is served nightly. Just outside, a covered deck overlooks the garden. In this deck our group sat together sharing Safari beer and memories of our Kilimanjaro climb and Serengeti safari.
Planet Lodge staff was unfailingly warm. They stretched to make our visit easy: stored luggage for a dozen people, prepared takeaway lunches, found lost objects. A neat little gift shop in the lobby offered locally-crafted jewelry, baskets and accessories.
In the room, comfortable beds beneath mosquito netting, and a clean bathroom. In the garden, an outdoor pool lined with stone whose water was clean and fresh, and where you could relax with a book listening to birdcalls from palm trees.

Room Tip: Two rooms I stayed in were identical.
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  • Stayed: August 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Nina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

The entrance from the road to this lodge is not impressive and we were a bit disappointed, but once we were in, we realized it's not as bad as it looked. Friendly staff, good food, and nicely kept grounds. The rooms came with a balcony/terrace. Mosquito nets and turndown service included. Bathroom is small but had hot water showers. Please remember to tip. In Tanzania, most bell boys are also the house keeping staff & servers. The concierge and the receptionist are the same. We tipped the staff we met and put extra money in the tip box at the reception for the cooks and staff we didn't meet. It is customary in Tanzania to do so. Their economy depends on tourists. Therefore be generous. They always did their best to make us comfortable and attend to our needs.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kumari E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Arusha Planet Lodge

Address: Plot 2271, Moshono Village, Arusha, Tanzania
Region: Tanzania > Arusha Region > Arusha
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 43 Hotels in Arusha
Price Range: $126 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Arusha Planet Lodge 3*
Number of rooms: 28
Official Description (provided by the hotel):
Nestled in the heart of Arusha, Planet Lodge will captivate you with the natural beauty of the Tanzanian landscape. Our unique African village styled accommodations offers you a peaceful sanctuary where you can unwind and connect with nature. Situated on 4.5 acres of lush gardens with views of Mount Meru, this African retreat places you in the center of that delicate balance where nature and casual living intersect. ... more   less 
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