We first visited Bow Thai a couple of years ago when it was next to the Regent. We had some lovely meals there and great service. So when we were staying at the Novotel a couple of weeks ago we thought we would go to their new restaurant, the Lady (owner)was as lovely as ever but she was on her own, as others have said the wait for 'everything' got a bit tedious towards the end!
Bless her though she keeps smiling! we had to ask for plates, cutlery, beer!
With the added competition I really think she needs to up her game.
There used to be a man helping, not sure whether it is her brother or husband? but he was very good 'front of house' I wouldn't like to see this place struggle but the 'happy lady' definitely needs help!
By the way, the food was very good!