After landing in a monsoonal storm it was very pleasant arriving at this lovely resort. As has been mentioned, Reception is open-air so is very humid but adds to the atmosphere. Rooms are a LONG way from reception area and corridors and walkways are not very nice but it was a lovely surprise to have such big rooms. The Restaurant staff and F&B Manager were very helpful and he made the effort to meet and greet everyone. Even arranged a table for us during a special event that we weren't aware of. Italian restaurant also excellent. If you want air conditioning, go the Bar! Freezing but worth it for the cocktail of the month. Lucky for us we got stuck at the pool bar every evening during the thunderstorm and what a delight to be served by an efficient and super friendly lady called Gift - what a gift she is to the establishment. Only picky thing was the distance and the room doors banging with a force. Hotel organised tours a bit expensive but saved the hassle.

We just celebrated a family reunion at this hotel. We stayed for 2 nights, which at the end seemed very short. We booked 3 rooms of which the hotel was nice to upgrade 2 of our rooms, all the rooms have plenty of space and the decor is very nice. Kids had good fun at the pool, which is big sized.There is not much activity for children though.

The hotel is built is built in a peaceful/quiet location of the city about 10-15 minutes away from the market and city center. They have a free shuttle service to the night market which is very convenient.

Even though we were provided with excellent service, wanted to recognize the efforts of a select few. June the hotel SPG Champion was a big help in getting us really nice rooms with good views, we had to shorten our stay for personal reasons and I appreciated the fact that she gladly did it without any fuss.We received exceptional help from Mr. Arnon P, the Chief Concierge, who helped us make plans for visiting nearby tourist attractions and also for arranging hotel transfers and bus tickets to Bangkok.Eddy, the Guest Service agent provided us with all the information, and answers to all our queries.Eddy spent a lot of time with us and we were very thankful to him.

It was a very good trip and we were glad that we stayed at this hotel. My thanks to all the staff for making this memorable.

Beside the fact that to reach the hotel you must navigate small potholed roads, once you arrive there one wonder how such a beautiful place can be there.
The reception area is large and of course it is open, which in humid days is not pleasant, but then one must feel for the staff that must enduring it all day long. The front desk staff and concierge were fantastic as was the food and beverage ones. The pool and grounds are pleasant with the pool having a very interesting concept of interconnecting pools.
The two main problems are the fact that there is no freefloor Wifi in the room, it is available in the public area but not by the pool, but mostly the cleaning staff is certainly not to the standard of Le Meridien or for that matter any 4-5 stars hotel. Bread crumbs remaining on the floor even after "cleaning" spiderwebs. On the walls in the rooms, toilet not cleaned properly during the stay....
Except for these points, very nice hotel. ( also, i know this is not a "family " destination) but some efforts were made to cater for younger guests, penguin club and library books.