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All reviews ginger restaurant breakfast buffet hotel is located within walking distance easy access shopping floor lobby hat foods transportation
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Reviewed 28 June 2012 via mobile

Our family stayed on 20 june to 24 june 2012 room 1005, 1006 n 1020. Didnt managed to get 1004 as room booked. The corner room is slightly bigger. We enjoyed our stay, sightseeing n shopping. The location seems deserted after the incident and reno works still in process at Le Gardens. Overall food is the best. Breakfast is great and the tom yam is superbly spicy.

Date of stay: June 2012
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Thank mswatie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 30 June 2012

Dear Guest mswatie,

We appreciate your compliments on our services and hotel over your recent stay. It's a real motivation for our dedicated team to see you and your family and the good time you had in Hat Yai and in our hotel.

We wish you a pleasant journey back home and look forward welcoming you back again to Centara Hotel Hat Yai in a near future. We will surely continue our improvement and do our utmost to be the best for everyone's family vacation!

Centara Hotel Hat Yai Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2012

Stayed on 16 June booking at 2004, 2006, 1902. No complains on room, amenities. However, the experience shows how lacking their front desk staff in handling comments.

1. we were checking into their apartments, the check in staff Nattasorn said we can have a drink in their lounge. When we reached the lounge slightly passed 6.30pm, we were told only one room is eligible. Telling the person in charge, she just showed me a list and said no. No effort even to clarify the issue.

2. When asked to confirm with front desk, she just said "no, already confirm" totally no effort even to check the guest list from their computer system.

3. When I went to the front desk, everyone pretends not be know and say "I check". Only when I showed my disgust they look into the booking and say "ooh, sorry, forgot".

4. When I want to make an official complain, the lady with the name piyajit, said she is the manager, and just seemed like she was going to cover up everything. Don'T central have a complain procedure. I guess everyone need to complain at tripadvisor.

A word of advise, paying extra for service is useless, because the person in charge is not trained, and it is a pity such a good hotel is in the hands of such incompetence people. Just for the heck of it, I got my beer which I was too disgusted to enjoy. A can of coke from 7 eleven taste better.

Room tip: Don't go for the suite, go for the cheapest room, as they treat you the same. Ignore the complimentary stuff they promise on the Internet.
Date of stay: June 2012
  • Trip type: Travelled with family
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3  Thank LCW0ng
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
pp4trip, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 20 June 2012

Dear guest LCW0ng,

We appreciate your reviews and feedback from your recent stay. It always our aim to pleased all our guests but it's clearly shown that we've failed to served you. Please kindly accept our sincere apology on our miscommunication and mishandling of the issue mentioned.

After the incident, we've rectify the matter and all necessary action has been taken in order to prevent such case to happen again in the future.

On behalf of the team, please accept our sincere appreciation on your loyalty and valuable time and information given to us which was constructively used for our improvement of our staffs, our services and our related procedures. Finally, we hope for another opportunity to serve you and your party better in the future.

Centara Hotel Hat Yai Team

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Reviewed 13 June 2012

we stayed for 1 night the other day, we come every month for the past 1 year. we stayed in room 1311 last month we stayed in the same room and it was perfect but this time the air-cond was not as cold as before and the tv signal was very poor. but overall is was very good

Date of stay: June 2012
  • Trip type: Travelled on business
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Thank Tybradley
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
pp4trip, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 13 June 2012

Dear guest Tybradley,

Thank you for your comments and information about our air-condition system and TV signal which we will look into the matters accordingly. However, we are glad to hear that you enjoyed the rest of your stay with us.

Our team look forward welcoming you back next time to your second home, room 1311.

Centara Hotel Hat Yai Team

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Reviewed 10 June 2012

I stayed at the Centara two weeks ago as a good friend of mine had nothing but great things to say about the hotel. Checking in was a breeze and I must say the bellboys at the hotel are great. Very polite and attentive.

I stayed in an executive suite and while the room decor isn't modern, it wasn't too bad. The bed was comfy like how it should be for an uninterrupted night's rest. Internet wifi isn't free so I paid 600 baht (US$18.00) for 3 nights. I can't live without the internet!!!

They have a decent band playing in the lounge. That's a plus point if you aren't the adventurous sort that would pub hop along the streets of Hat Yai.

All in all, I liked the service and the food (both dining and room service).

Room tip: I would recommend the executive suite or anything higher than that. Because it's Hat Yai, it won't cost you a bomb!
Date of stay: May 2012
  • Trip type: Travelled on business
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Thank Noel_Boyd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
pp4trip, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 11 June 2012

Dear guest Noel_Boyd,

Thank you for your recent stay with us. We're delighted to hear about your smooth stay and look forward welcoming you back next time.

Please keep well and feel free to contact us anytime for your next visit to Hat Yai.

We will be here to serve you!


Centara Hotel Hat Yai Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2012

Highly recommended
Strategic location
Clean and nice ambience
Full of surprises (a birthday cake and two slices a day after)

Date of stay: June 2012
  • Trip type: Travelled with family
    • Value
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Thank tampohpoh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
pp4trip, General Manager at Centara Hotel Hat Yai, responded to this reviewResponded 6 June 2012

Dear guest Tampohpoh,

Greeting from Hat Yai !

On behalf of our team, please accept our appreciation on your comments on our service and highly valued us. also, Please allow us to thanks for choosing Centara Hotel Hat Yai and of course Hat Yai city to be your destination.

We hope to have a chance to serve you and your love ones again in the future. For now, we wish you a wonderful day and stay well.

Centara Hotel Hat Yai Team

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