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Reviews (370)
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All reviewsprivate poolbedroom villabig living roomsmall kitchengolf buggylong poolfree shuttlewater pressurea bit tirednice villagolf tripkids poolstayed here for a weekshuttle servicetuk tukegg stationtown centre
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Reviewed 30 December 2017 via mobile

Prepaid a 2 bed private pool villa for 7 nights. On arrival given a shared pool villa. Not told this by check in staff. When given option of private pool villas shown the worse ones to put us off changing. Beds very hard, like rocks. Hot water at best intermittent. The staff who speak good English are wonderful, but majority who speak poor English just nod like puppets. And breakfast, no daily variety, so got bored after 5 days. And if you vegetarian be careful. Egg station use same equipment to prepare meat omelettes also. My vegetarian omelette has a piece of ham on my plate. Told the manager who did not care.

Stayed: December 2017, travelled with family
1  Thank jb19692016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanida R, Resort Manager at Banyan The Resort, Hua Hin, responded to this reviewResponded 6 February 2018

Dear guest,

We are really do apologies for all of inconvenient during your stayed with us.We would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service following your comments.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2017 via mobile

Booked through Agoda and pre paid for 6 day trip. Checked out after 2 days. On arrival told Spa closed, main pool closed and pool restaurant closed, which left only one place to eat. Couldn't get table at breakfast as too busy. The villa is very tired and beds rock hard that we couldn't sleep. The cups and glasses were filthy that we had to wash them. When my Son ordered food from room service they left the dirty plates there the next day also. Their website says fast internet, we struggled getting any internet. None of the English TV Channels worked and they said there was a problem with the signal. Went out and bought a a DVD to watch then found DVD Player broken too. It's classed as Golf resort but don't tell you you have a 20 minute ride to the Golf course so you are not actually staying on a Golf resort at all. Staff we very nice but definitely not 8.2 Rating with Agoda. Maybe they need to actually go stay there themselves. Booked another hotel for the rest of our holiday. Will not be recommending.

Stayed: October 2017, travelled with family
2  Thank 697Donna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanida R, Resort Manager at Banyan The Resort, Hua Hin, responded to this reviewResponded 6 November 2017

Dear guest,
we are really do apologies for all of inconvenient during your stayed with us.
We would also like to thank you for sharing your observations with us as this gives us the opportunity to make improvements and thus offer all our guests better service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 October 2017 via mobile

Pass downtown Hua hin about 10 mins drive, Banyan The Resort has nice and spacious accommodations. Big pool at backyard good for kids. However, quite aged home has somethings need to be fixed and maintenance for effective use.

Stayed: October 2017, travelled with family
Thank eudda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanida R, Resort Manager at Banyan The Resort, Hua Hin, responded to this reviewResponded 6 November 2017

Dear guest,

Thank you for taking the time to share your stay experience with us.
We will continue working to improve our services following your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Last Christmas and New Year we had an enjoyable family stay at the Banyan Resort in a 2 bedroom villa. I am a wheelchair user and the villas all have five steps up to the front and rear decks. My husband and I were staying long term in an apartment in Hua Hin so we were able to visit the resort before our stay to request assistance for access. Reception assured us that ramps would be put in place before we arrived. However when we checked in there were no ramps. The manager was required to intervene and ramps were constructed as I waited. After that the villa was completely step free inside and provided a very suitable space for us two in one bedroom, with our daughter, son-in-law and 2 year old grandson in the other. Christmas lunch was at the Banyan Golf Club in the hills with complimentary transport. We needed to use our own transport as the Banyan bus was not accessible. The lunch was very well presented with a range of cuisines. The resort had a New Year’s Eve event on the lawn outside our villa. When we returned from another event elsewhere we could overlook this. I would not recommend this event to anyone. It limped on as everyone left. Maybe better next year? Breakfasts had a very varied selection which we ate on the restaurant terrace every morning. We had a a couple of orders to the room in the evening from the restaurant but I could not get inside with my wheelchair. The Banyan is a well priced family option when Agoda have special offers available.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Humbugcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanida R, Resort Manager at Banyan The Resort, Hua Hin, responded to this reviewResponded 6 November 2017

Dear guest,

Thank you for sharing such a good comment about your stay with us.
We will continue working to improve our services and would have pleasure in welcoming you again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

Beautiful resort! Beautiful 2 bedrooms luxury villa with a pool access. Free wi-fi. Friendly staff. Quiet and peaceful environment. A little far from hua hin town! However, the arrangements could be better during the breakfast!

Stayed: October 2017, travelled with family
Thank amikaur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thanida R, Resort Manager at Banyan The Resort, Hua Hin, responded to this reviewResponded 6 November 2017

Dear guest,

We appreciate your kind comments on our accommodation and services. We assure you that we will continue working to improve your next experience with us.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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