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Reviews (1,795)
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Reviewed 4 weeks ago via mobile

No words can explain how good the services are. Very accomodating staff. They manage to suprised me on my birthday by putting a happy birthday greetings in my room with a small piece of cake, Which is a great effort by the team.

Stayed: July 2018, travelled with friends
1  Thank Lenville13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 4 weeks ago

Dear Lenville13,

Thank you very much for this nice review and for choosing our property to celebrate your birthday!
We are really glad to hear everything went well and that you had a very special time with us!

We hope to have the chance welcoming you back in the near future!

With Grand Regards,
Valentine

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Reviewed 5 weeks ago via mobile

From start to finish we loved Grand Mercure Patong. Staff are the life of any customer focused building and grand mercure is blessed with some of the very best. Whether it was breakfast service, poolside drinks, drivers, security and house keeper they were all polite, beautifully in appearance and friendly. They really helped make great memories.

Room cleaned every day, all water, tea and coffee replaced as required. Showers powerful and beds are top quality. Slept well every night.

Breakfast choice is Vast. Picturesque view. It did get busy around 9:30 but staff worked very had to seat everyone as soon as possible.

A few extras we appreciated were, cool towels, welcome drinks and small snack at initial check in. They also prepared a small birthday surprise with my friend with birthday cake. He was so happy he didnt expect that kind of surprise.

Finally Milky, Noom, Mouse, these 3 people are the asset of the hotel, they have their own unique personality and customize service each and every guest. thank you for making so many fabulous memories. Nothing was ever any trouble, always smiling and we enjoyed many humorous moments with the team. We loved our stay. Thank you so much guys!

Highly recommended and Looking forward for our next visit! Thank you so much Grand Mercure for a unforgettable experience!

Go book and find out for yourself how great this place is...

Stayed: July 2018, travelled with friends
2  Thank Joseph P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 3 weeks ago

Dear Joseph P,

Thousand thanks for this amazing detailed review!

You made our day very special and please rest assured that we will pass on your warmest regards to Milky, Noom and Mouse and the rest of the team!

Thank you again and we hope to have the chance welcoming you back soon!

With Grand Regards,
Valentine

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Reviewed 5 weeks ago

ขอบคุณครับ Khob khun krab Thank you to the wonderful staff at the Grand Mecure Patong, this was our second stay and once again it didn't disappoint.. Can I recommend the Passionfruit Mojitos made with the local rum, order from the swim up pool bar..they are delicious... The breakfast room is amazing every morning... one thing though we travelled when the Chinese were on school holidays and the place was overrun by them, which is fine but they can be very inconsiderate..
If you need to organise Travel to and from the Airport the hotel will do it but we found a guy just at the bottom of the hotel who was cheaper and he does guided tours around the place also.. ask for Max he's a very friendly guy..

Room Tip: The pool access rooms looked okay but to me the extra costs isn't worth it, just ask for a pool view room..
  • Stayed: July 2018, travelled with family
    • Value
2  Thank Glenn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 4 weeks ago

Dear Glenn M,

Thank you very much for your lovely review!

We are happy to hear your second stay was an amazing one and that you found our breakfast spread great!
We hope to see you again soon :) Please feel free to contact any of us should you need any assistance.

With Grand Regards,
Valentine

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Reviewed 10 July 2018

When we checked in we got a welcome drink, cake and cold towel which was nice after our travel. front desk staff was nice and helpful.

The room I gonna said is- okay, we booked the room with the access to the pool on ground floor, but the location is a lil far away from the lobby. and I kept spotting a big fat cockroach in front of our door (I was so afraid it would break into my room...but I knew this such a humid city, hotel with lots of plants and on the ground floor is hard to prevent.) and the room service forgot to take away the leftover dishes when we called them to clean up until we called the second time. 
the toilet looked like just mended but still had a slack glass table. However, the sleeping quality here was good, pillows and bed were comfortable and clean, AC is good as well.

Pool area was nice, water was very clean, and surrounded lots of cute and chic tropic plants. 
Food in the restaurant was really great and good variety, food of breakfast buffet was fresh, and had an area especially for traditional Thai food like Thai rice cakes, rice dumplings and Thai coffee and Thai milk tea! Tasty!

Hotel was a good location in Patong, it was about a 5-minute walk from the beach. We rent a car there, the hotel gave us free parking in the hotel, it was so nice and convenient for driving or walking.

Room Tip: Ground floor room would have more insects around
  • Stayed: March 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lily_Siu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2018 via mobile

Clean rooms, great location and wonderful staff!
Breakfast is excellent.
Nearby:restaurants , bars, mini markets, hard rock cafe, hooters, and 10 mnts walk to the beach.
The hotel provides a shuttle bus to beach.

Stayed: July 2018, travelled with family
1  Thank Afaq R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valentine L, Guest Relations Manager at Grand Mercure Phuket Patong, responded to this reviewResponded 10 July 2018

Dear Afaq R,

Thank you for your review following your recent experience at the Grand Mercure Phuket Patong!

We are very grateful for each of your comments and delighted to know you found the breakfast spread excellent and could enjoy the convenient location of the property!

Once again, thank you for your kind compliments and for recommending us, we look forward to welcoming back in a near future.

With Grand Regards,
Valentine

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