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Reviews (929)
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Reviewed 3 weeks ago via mobile

I visited splash world Venus beach a few days ago. First impressions were good as our tui rep walid seemed like the happiest person on the planet. The reception procedure was a little strange but it seemed to work very well. We were shown to our very clean and good sized room by a porter who carried the bags of the two little ones. Great view from the room of both the pool and the sea. After we relaxed we went to explore and met the incredible animation team. They were happy all the time and were always on hand to entertain. Mario and bello were in particular full of fun and mischief and the kids adored them. The all inclusive restaurant was well ordered and had plenty to choose from, it catered for the more adventurous as well as those who prefer the simple foods. All in all I would highly recommend this hotel. My partner the kids and I had a fantastic time and really enjoyed the evening entertainment.

Stayed: June 2018, travelled with family
1  Thank Marcus G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOHAMED S, Directeur général at SplashWorld Venus Beach, responded to this reviewResponded 3 weeks ago

Dear Marcus ,

Thank you for visiting our hotel, we are delighted to see your comment on our hotel Splashworld Venus Beach Hammamet . We will congratulate all the staff.
Customer satisfaction is always our aim.
We look forward to welcoming you to our hotel , ensuring you in advance of our utmost care and dedication at all times.

With warmest regards.
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Best hotel I have ever been in! Absolutely wonderful staff, they go out of their way for you, absolutely wonderful animation team aswell. Never felt so safe, and happy in a hotel before! And in a country tbh. I will definitely 100% be coming back to this hotel, it suits everybodies needs. Loads going on for adults and kids, just wonderful. The food is absolutely gorgeous aswell! And the cleaners do an amazing job of the hotel and the room your staying in. 10 out of 10 for everything. Hammamet is beautiful aswell.

Stayed: June 2018, travelled with friends
2  Thank Gabrielle J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOHAMED S, Directeur général at SplashWorld Venus Beach, responded to this reviewResponded 3 weeks ago

Dear Gabrielle ,

Thank you for visiting our hotel, we are delighted to see your comment on our hotel Splashworld Venus Beach Hammamet . We will congratulate all the staff.
Customer satisfaction is always our aim.
We look forward to welcoming you to our hotel , ensuring you in advance of our utmost care and dedication at all times.

With warmest regards.
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

As the tourism is only just returning to Tunisia I think they are trying their best ,but as money starts coming back from tourists hopefully things will improve
Tui rep needs a better understanding of English asked him a couple of questions and he either didn’t understand or didn’t listen, gave up asking in end .
Hotel is average, room is basic , our room number 740 bed was uncomfortable (too hard for us) so we didn’t sleep well , shower is in wrong place needs to be at end of bath not in centre .
Paving slabs are very slippery in beach shack eating area and area after pool .
Water park is looking tired .
Beach area is clean and security are always walking about straightening empty beds and removing empty drink cups , beach barman does a great job on his own , washing cups cleaning tables etc but at times he should have some help .
Beach shack eating area clean , food average, just wished people would cover up when eating it’s not pleasant seeing some of the bodies uncovered whist eating .
Restaurant food is average for all inclusive but seemed more towards Russians and Czechs as there were a lot of them at hotel . Our waiter looked after us each night by saving us a table , decorating it and bring us drinks whilst eating
The a la Carte meal was the worse meal we had whilst there ,main part was awful and looked like the leftovers from main restaurant thrown together to make a meal .
Didn’t see any of the entertainment as it started too late for us .
For the price we paid we had a great holiday , no real problems , weather hot .

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOHAMED S, Directeur général at SplashWorld Venus Beach, responded to this reviewResponded 3 weeks ago

Dear Sarah ,

Thank you for taking time to write a review. We are very sorry that we have not met all your expectations. We will take your comment and recommendations in serious consideration and, where possible, work on our performance to refine our services. We hope to welcome you again in the future, so you can persuade yourself about successful changes in the hotel.

Kind regards
Hotel Splashworld Venus Beach Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Positives:
The TUI rep. There’s only one, but he’s pretty helpful.
The rooms aren’t bad. The beds are comfy. There’s a fridge that works.
The beach is a relatively narrow strip, but nice. With security too.
Negatives:
Canteen atmosphere of the restaurant. You find your own table and the waiter will bring you a drink and then disappear. You won’t see him again, so you’ll be getting any more drinks yourself.
The food is.. well - the hotel is in Tunisia but the amount of Tunisian food is practically nonexistent. It’s pizza; a plain pasta bar (which may taste of butter or fish); chips. Everyone goes straight for the chips and so they focus on that. When in a foreign country I’d like the try the local cuisine. Not here you won’t. This may be an issue of it being all inclusive and Tunisian food can’t really be mass produced? I don’t know.
There are pool tables and things, but the reception and shop do not provide change so you can’t use them.
Oddities:
Note this is all down to TUI: if you’re not Russian, you’ll probably feel out of place. The animation team are great, but when all you hear all night are announcements, singing, and music in Russian, you’ll start to wonder where you are and what’s happening, especially since we’re in Tunisia. There’s some folk from France and Belgium here too, but they’ll be in the same situation. I believe TUI need to take some of our money and maybe pay the animation team too, so the shows become multinational instead of just Russian. That said - I’m now far more familiar with Russian music and the language than I was before I went.

Stayed: June 2018, travelled with family
Thank KC1174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOHAMED S, Directeur général at SplashWorld Venus Beach, responded to this reviewResponded 4 weeks ago

Dear costumer,

Thank you for taking time to write a review. We are very sorry that we have not met all your expectations. We will take your comment and recommendations in serious consideration and, where possible, work on our performance to refine our services. We hope to welcome you again in the future, so you can persuade yourself about successful changes in the hotel.

Kind regards
Hotel Splashworld Venus Beach Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Had a brilliant 2 weeks holiday staff always cleaning excellent water slides and pools always something to eat beach lovely golden sand but best of all was the animation team done loads with the kids and adults would recommend this holiday to anyone with kids

Stayed: June 2018, travelled with family
2  Thank smithkarl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MOHAMED S, Directeur général at SplashWorld Venus Beach, responded to this reviewResponded 4 weeks ago

Dear Mister Smith ,

Thank you for visiting our hotel, we are delighted to see your comment on our hotel Splashworld Venus Beach Hammamet . We will congratulate all the staff.
Customer satisfaction is always our aim.
We look forward to welcoming you to our hotel , ensuring you in advance of our utmost care and dedication at all times.

With warmest regards.
Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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