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“A great hotel but.....”

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STEIGENBERGER Kantaoui Bay
Ranked #1 of 33 Hotels in Port El Kantaoui
Reviewed 29 April 2012

An exceptional hotel with exceptional staff save for a couple of the restaurant managers who were unpleasant and rude on two occaisions. Undoubtedly a 5* hotel. Our score would have been the highest had it not been for a very unsaisfactory breakfast on our early departure - a continental breakfast with very limited choice, stale rolls , no coffee and no sevice at all (no table clearance and no replenishment of foods). Would we go again - yes almost certainly. A caution though - it took almost 2 hours to clear immigration and reception at the hotel was a bit slow though they did provide a 'welcome drink'.

  • Stayed: April 2012, travelled as a couple
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1  Thank WestmorelandBrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,060 - 1,064 of 1,763 reviews

Reviewed 28 April 2012

We had a lovely winter break in March at this hotel, the staff were just fabulous could not fault them. The food was always hot and there was always something good to eat. The rooms were spotless. We had wonderful weather although the week before had had terrible weather which had wrecked the beach and they were clearing up the week we were there but you could still use it. The sea and pool were too cold to use as too early in the season. The indoor pool was heated so would cool off in there and back to the sun bed to sun bath.

The spa was great enjoyed the half day there using all the facilities for only 80 dinar including a massage. Looking to book again for next winter sun.

We went to the harbour to shop which was pretty and good for bargains. Went to the Zoo and Zulu night with Thomson would not recommend this if you are an animal lover and as for the Zulu night CRAP do not go. This was the only thing that marred this holiday.

Will defiantly use this hotel again.
Flights with Thomson were excellent, brand new plane, took off on time, only 2 ½ hour flight.

  • Stayed: March 2012, travelled as a couple
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5  Thank JohnTinaXX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Just returned from 10 days at the Riu Imperial and I have no idea where the reviewer below was staying but saying the staff at this hotel are rude - is just totally wrong! The staff were to a person very helpful, very personable and never rude.

As for the mini-bar we were told by the Thomson's rep at the Welcome Meeting that you had to ASK for the mini bar to be refilled - which we did and it was done immediatly!

The food we thought was excellent for choice and for temperature! There was always some Tunisian dishes on the menu (something different every day!). If you were looking for British food (which we were not) you could get that as well.

Five stars in Tunisia, Spain etc IS NOT the same as staying at a 5 star hotel in the UK - surely people understand this by now - reading the review below obvisously not.

The downsides of our holiday were to do with the airport and NOT the hotel. We would certainly stay there again.

  • Stayed: April 2012, travelled as a couple
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8  Thank crowson18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2012

Arrived in Tunisia, together with 3 to 4 other flights at the same time ( this is usual apparently)
spent the next 1hr 50 waiting to go through passport control, then another 10 minutes trying to find luggage carousel as the flygt number had gone off the screen, I could go on and on,
Hotel kept us waiting for our keys for a long 45 mnutes in reception, now we are fed up.
Hotel its self absolutely no complaints it made up for the poor start we had.
Food was lovely all week, rooms very clean and spacious, a good standard as always for a RIU hotel.
Location is a little to remote for my liking, surrounding area around the hotel wasnt that good for a stroll and you need to be aware of constantly being hasseled in EL Kantoui. All in all would I go back to Tunisia !!!!! NO

  • Stayed: April 2012, travelled as a couple
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1  Thank Cagscheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2012

Just endured 1 week at this so called 5 star hotel. Paid for room upgrade on booking but my wife and I has separate beds for whole week as there was apparently nothing else available. Shower wouldn't work properly and was never seen too. Mini bar in room got filled when it suited them. Wi-fi was down most of the time. Lifts at our side of hotel were out of order. Food was Luke warm at best and of little variety. 90% of staff were rude. We have never stayed anywhere as bad as this before and have stayed in 3 stars far superior. Will never ever go back( even if offered for free)!

  • Stayed: April 2012
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3  Thank Hoganbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about STEIGENBERGER Kantaoui Bay

Address: port el kantaoui, Port El Kantaoui 4089, Tunisia (Formerly Riu Imperial Marhaba)
Region: Tunisia > Sousse Governorate > Port El Kantaoui
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 Luxury Hotel in Port El Kantaoui
#1 On the Beach Hotel in Port El Kantaoui
#1 Romantic Hotel in Port El Kantaoui
#1 Top resorts Hotel in Port El Kantaoui
#1 Spa Hotel in Port El Kantaoui
#1 Family Hotel in Port El Kantaoui
Price Range: $84 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — STEIGENBERGER Kantaoui Bay 5*
Number of rooms: 366
Official Description (provided by the hotel):
* Partially renovated in winter 2007/8 * 3 km from Port El Kantaoui * Located on the beach * Complimentary sun loungers and parasols on the beach * 5-story building * 14 km from the center of Sousse * 200 m from various shops * 23 km from Monastir airport * 200 m from a bus stop * Credit cards accepted: MasterCard, Visa, Amex ... more   less 
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Also Known As:
Imperial Marhaba

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