I want to comment on the following:
- Food - not bad, but not 5* (fish sometimes was not properly cleaned from husk and this is really unacceptable), desserts were poor, however really tasty fruit, enjoyed them;
- Rooms - nice and clean, wehad a beautifull sea view, still there were ants !! We kept no food in the room but it was really disturbing. Balcony door was broken so that balcony could not be closed tight and during windy nightsa you are to listen terrible loud wind howls.
- Sea - clean, beach is not overloaded.
- Area - hotel territory is clean, rather grean, design is nice, espicially beautifull in the evening;
- Animation team - quit well especially entertaining for kids;
- Pools - clean, kids will really enjoy;
- Service - very and very poor. People on reception do not care of clients at all. Some other tourists got stucked in the elevator (lift) and waited for technical person for 2 hours they were with kids!! My husband got sick and i asked receptionist to call a doctor, he promisied me that doctor will be in one hour, but doctor never showed up.
During our stay electricity went down 3 times, we have no air conditioning for 2 days (nice challenge for August in Africa). Most personnel don't know English even on basic level, so if you have a problem or question do your best to find someone who will understand or at least care.
- Official Description (provided by the hotel):
- * Partially renovated in winter 2007/8 * 3 km from Port El Kantaoui * Located on the beach * Complimentary sun loungers and parasols on the beach * 5-story building * 14 km from the center of Sousse * 200 m from various shops * 23 km from Monastir airport * 200 m from a bus stop * Credit cards accepted: MasterCard, Visa, Amex ... more less
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- Also Known As:
- Imperial Marhaba