We are a couple which stays regulary each year at this hotel.
We gonna met always our friends in the hotel and also looking forward to meet our waiters and other well known Turkish employees of the hotel.
As we arrived we recognized new staff which is basically not a problem but we were surprised that a lot of the old well known employees were not there or left.
The day of arriving was as usual but the reception mananger served us with a room on the first floor. We usually stay at floor 5 or 6 (for regular guest!). This was not acceptable.
Last year we were not able to visit the hotel because of private issues. The years before every year we were guest of Kleopatra Dreams Beach.
Based on this we assume we were not listed as regular visitors of the hotels on a customers/vistor list and get a room on the 1st floor which makes us very angry. I am also not sure about it if the hotel has this kind of customer information provided.
We were handled like standard. We are not! We claimed!!
Then our friend Abdullah came round the corner (Relationship Manager) and managed for us everything so that we had finally a room on the 5th level after to hard nights in a room first floor. We could not sleep 2 nights because of moskitos which was really a desaster!
„Thanks for your great help and arrangement Adullah.“ We really appreciate your service!
Also generally spoken the people were more friendly in the past as well as the food was not so standardized on European level. We preferred always a bit more manual made Turkish food. That is one of the reasons we are going to Turkey on vacation.
We had the feeling that during vacation reception manager was checking/controlling other employees. At dinner time he was always present there and when we would not know it better we could get the impression that he is feeling like to be the boss.
A reception manager is responsible for reception and for covering guests needs with rooms etc. This bothered us very much.
Our waiters like Ali, etc. were very friendly and nice as we used to know that.
Also to the ladies who cleaned our room many many thanks for the nice animals formed by towels and bed cover sheet.
At the beach people were also very friendly as usual and we know them well.
It was a pitty that this year we could not get for e.g. pommes frites etc. at the bar. No food there. This is a point which has to be improved as well.
My wife and me we think about changing to another hotel or meet our friends somewhere else.
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- Also Known As:
- Kleopatra Dreams Beach Alanya