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Reviewed 15 June 2016

The hotel has been refurbished last year and is really modern and impressive. It's not five star, but we didn't pay a five star price so we didn't mind. Side itself is really nice, and the main centre could be accessed via the hotel's beach promenade (30 min walk, or dolmus outside hotel reception 4tl).
What let this hotel down, however, was the distinct attitude we felt as scottish tourists. We discovered very quickly that the hotel was mainly german guests, something that has never been an issue for us, we in fact like hotels with different nationalities and i speak german so it's not an issue. We found that the staff's english wasn't great so i would speak in german. The staff were still very rude towards us, and as i can speak both languages i could hear how they were speaking to other german guests and it was undoubtedly clear that it wasn't a language barrier but rather some sort of bias. We complained about this to the hotel but it didn't seem to change anything.
I don't think i've ever felt less comfortable. It even extended to one of the bookable restaurants where we didn't get the full set menu and the waiters would speak to us very abruptley and as a lip service.
It's put us off going back to turkey in general. It's amazing how being treated badly really affects your holiday. It has to be said that not all staff in this hotel were like this but unfortunately the bad outweighed the good.

Room Tip: Would not recommend for those with walking difficulties.
  • Stayed: June 2016, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Kaela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, General Manager at Side Star Elegance, responded to this reviewResponded 17 June 2016

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

Visited this hotel with a friend who works for a Tour operator. I didn't spend the night just had a tour of the facilities and had lunch at the pool bar and evening meal in the Chinese restaurant.
The hotel is immaculate, staff are attentive and its right on the sea front. I had lunch at the pool bar and it was fast and delicious. Plenty of choice and big portions.

We visited the Chinese restaurant that evening. One word WOW!!

The food was amazing, there were a great choice of dishes and service was excellent.

Thank you for looking after us and for making my visit to Side memorable. All I wanted was some delicious Chinese food and I certainly got that :)

  • Stayed: May 2016, travelled with friends
    • Location
    • Service
Thank Cloggy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Manager at Side Star Elegance, responded to this reviewResponded 10 June 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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Reviewed 30 May 2016 via mobile

The hotel was generally very good. We had a problem with the air con on our room, which stopped working every night causing a disturbed nights sleep. Despite the hotels efforts to fix it, it kept breaking. The food was ok, especially the beach and pool bar. The beach was kept clean and well maintained. The hotel was large and there was plenty to do however if the entertainment isn't to your taste the hotel is quite isolated with 30 minute walk to a small shopping area.

Stayed: May 2016, travelled as a couple
2  Thank Maninawaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Manager at Side Star Elegance, responded to this reviewResponded 1 June 2016

Dear Guest,

Thank you for taking the time to share your feedback. We changed the air con open till morning now. We hope to welcome you back to our hotel very soon!

Sincerely,

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Reviewed 1 May 2016

The hotel area is very big. It means quite a lot of walking for some visitors. Felt like the dining room was far away, the main pool was far away etc. Many nice pool areas, one for adults only. Two water slides operated twice a day for one hour at a time. Hotel was clean and decorated nicely. Beach area was large -enough sunbeds and umbrellas for everyone though lots of trash at some times ( cleaner picked up trash occasionally ) and the beach was lovely for smaller children too ( water was warm and low for tens of meters and sand very soft ).The staff was mainly ok -not especially nice though. Asked something from the reception -the young girl looked annoyed and had troubles with english. Will remember two bartenders that were smiling and nice for us. Our room was very nice, but the beds were quite hard. If you appreciate an effective air-conditioning -this is NOT the hotel you want! Had to keep balcony door open at night to survive! Room cleaning was just ok -could have been better! ( =changed towels + emptied trash ). Our cleaner asked me twice to change her coins for paper-money -felt a bit awkward... Mini bar was filled once a day if 3/4 was used. It worked as promised. Food was very nicely put out. Otherwise enough all the time except at breakfast all the good stuff was gone at early hours and they started to put away stuff even 1 hour before "the late breakfast" -heard many complaining about it. Funny was that at breakfast the waiter told us not to go out to eat at the terrace -at late breakfast we were told to go there to eat.. Evening programs varied from bingo to live music. Terrace bar´s terrace was near to our room ( = quite noisy until midnight.. )
Big plus was a very nice surprise for my son when he had a birthday -the hotel delivered a small cake and sparkling wine to our room without any extra cost.
SUMMA SUMMARUM; quite nice, quite ok. Would I go again? -maybe not... felt like something was missing. Not that much to complaing but nothing that "special"

Room Tip: sea view was nice -though very LOUD noise at nights from hotel bar and from Side´s discos
  • Stayed: April 2016, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank 134mari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this reviewResponded 4 May 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2016

We stayed at this hotel for a conference and enjoyed both the food and the services available. A food buffe with a good sortiment of dishes and friendly staff. Easy to travel from the hotel with buses leaving from outside the hotel. Easy to get to the beach.

Stayed: February 2016, travelled on business
3  Thank frasse_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Levent S, Yönetici at Side Star Elegance, responded to this reviewResponded 17 March 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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