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Reviewed 10 August 2018 via mobile

We are still here until Wednesday
So far I think it's a lovely hotel grounds are lovely
Team around the pool are fab
Murphys bar was great and a must..
Beach is lovely
People that work here are lovely ali and zeoo are great time.

When walking into our room I was disappointed to see a camp bed for my daughter to sleep for 2 weeks

The hotel Food is not nice breakfast is the worst
The evening entertainment is one of the worst I have been too .. they should really pay people to.come in and perform with the amount money the hotel earns.
Water park i think it's a joke my daughter is 12 but sit just under the line for her to go one inflatables and slides with here 16 year old sister and 14 year old brother and her dad ..
The sports activity around pool are for over 16 only this was not stated anywhere.. sometimes they will put a game on for under 16 but not much
This is meant to me a family holiday however the water park has really really let it down ..
I won't be returning because of these reasons

Stayed: August 2018, travelled with family
1  Thank Sydney W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne-Ipek G, Guest Relations at Atlantique Holiday Club, responded to this reviewResponded 11 August 2018

Hi
Thank you for your feedback on your holiday.
The staff work hard as we are sure you are seeing during your holiday to meet the holiday expectations of all our guests and although you like the hotel we are sorry that all your expectations have not been met.

The hotel at this time of year has at least 12 different nationalities and provides as varied a choice of foods for breakfast as is possible, to suit all tastes. For our British guests we have boiled, scrambled, fried eggs, pancakes including omelettes. A number of cereals, jams, honey, toast and toastie sandwichs. For guests that like a continental breakfast there is fresh fruit, cheeses, cold meats, olives and various sliced cold meats.
The entertainment team have an evening show programme 7 nights of the week. We are sorry none of the shows are to your personal taste.

You are right that in the water park that has several pools and numerous slides to suit all ages, there are restrictions and rules on some of the slides in relation to height, not age. We always have the best interest, health and safety in mind when it comes to our guests. Therefore we are obliged to implement these safety measures.

All your comments will be passed on to the relevant department heads and management.

Again thank you for your comments
Best Wishes

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018 via mobile

We have just got back from a 2 week family holiday it was our first time visiting turkey and loved it. Hotel was always clean and tidy although there were a few issues with not getting our towels, the location was brilliant, beach was literally outside the hotel,there’s a water park on site which was fantastic, it’s not all inclusive at the water park but you can use your park card to get drinks then pay at reception when your ready. We got the number 6 bus several times to shopping markets and the Marina. We ate out at Murphys which was amazing, he cames round the pool to get you booked in, picks you up and drops you back to the hotel when your ready(Would recommend) lovely restaurants along the beach front. Regards to the hotel food it was ok you could always find something to eat but I would say it definitely caters more for the Turkish and Europeans. If you like chips chicken nuggets and brown sauce you’ll be fine! We had a really bad experience in the (meat) À la cart restaurant Food was awful took 2 hours to get main course and they didn’t have a clue who was having what! Ice cream lady was a miserable bat and should never be out front to the public. Entertainment team were fantastic frankie made it for us!! That man can dance go along to Zumba at the water park, he entertains round the pool with others which is lots of fun too, evening entertainment was pretty good they all work really hard.

Stayed: July 2018, travelled with family
Thank hiscockslaura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne-Ipek G, Guest Relatons at Atlantique Holiday Club, responded to this reviewResponded 16 August 2018

Thank you for your comments.
We are glad that you generally had a good holiday and enjoyed tha waterpark we have to offer at the hotel and the many activities and evening shows organised by our entertainment team.
The areas of your holiday that were not to your liking will be brought to the attention of the relevant responsible persons.
We would be happy to see you on holiday with us again sometime in the future at the Atlantique Holiday Club.


Best Wishes & Regards


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2018 via mobile

Wow what a wonderful holiday we have had here at the altantique, we were so impressed with the cleanliness of the holiday village, everywhere you went there was always someone cleaning, and the place was spotless..

To say the children enjoyed the Thomas cook kids club is a complete understatement, we have been with Thomas cook before but never have I had the kids keep pesting to find out”how much longer to kids club?”.. Kayleigh and Sam who run the club were absolutely amazing and nothing was ever to much trouble, they thoroughly enjoyed having the kids as much as the kids enjoyed being there.. they are FAB!

Visited Murphys which is a most Do whilst here, Marcus will arrange collection and return of you and you also get to shop whilst eating in a lovely restaurant, we enjoyed it so much we went twice..

The only thing I would say as a family of 6 we struggled to get a table at meal times as people of 3 would sit on a table for 6 whilst there was still tables for 4 available, which was a little careless but Mhemit in the restaurant would always go on a hunt and do his best to seat us..

Fab holiday..
Thanks Team especially kids club xxx

Stayed: July 2018, travelled with family
2  Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne-Ipek G, Guest Relations at Atlantique Holiday Club, responded to this reviewResponded 11 August 2018

Thank you so much for your kind comments.
We are really happy to hear that you enjoyed your holiday with us and your children had a great time at the kids club.
All the staff, in all departments work hard to ensure our guests have a wonderful holiday lıke yourself.Thank you.
You are right, depending on what time guests decide to eat the restaurant does have busier times. Guests are able to choose where they sit so we are happy that you were assisted with finding a suitable seating area by the restaurant staff.

We look forward to seeing you on holiday with us again in the near future.

Best Wishes
Guest Relations

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Reviewed 10 August 2018

Nice holiday club with a great water park and lots of activities on offer. Must mention Samed (Sam) at the Thomas Cook Kid's Club who was loved by the kids. Sam is lovely and he speaks Turkish, German, English and a little French. Our son was not sure about going to the kid's club at all but after he met Sam he actually didn't want to leave and went every day. Knowing that Lenny was well looked after made us feel really relaxed and we could enjoy our holiday even more.

Stayed: July 2018, travelled with family
Thank Michaela_20181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne-Ipek G, Guest Relations at Atlantique Holiday Club, responded to this reviewResponded 10 August 2018

Hello,
İts very important that your children are happy during your holiday and we are pleased that your son had a great time at the Thomas Cook kids club and made friends while there.
We hope you spend your future holidays with us again, so you and your son can once again can be assured that all the family have a great holiday with us at Atlantique Holiday Club.
We look forward to seeing you again.


Thank you & Best Wishes

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Reviewed 9 August 2018 via mobile

Wow what can I say, if you love horses I would definitely recommend the horse safari experience with Leo, he is fantastic, with great horses, ride up to the mountains and across fields, then end up riding on the beach at sunset, absolutely beautiful, a great experience for 3 hours, great price too

Stayed: August 2018, travelled with family
1  Thank Georgina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanne-Ipek G, Guest Relations at Atlantique Holiday Club, responded to this reviewResponded 10 August 2018

Hello
Thank you for your comment.
We are very happy that you took advantage of one of the many activities available at the hotel. The horse safari is a very popular and enjoyable thing to do.
We would be very much like to see you on holiday with us again in the future.

Best Wishes & Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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