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Reviews (857)
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All reviewsdouble treerooftop restaurantunderground parkingturkeybreakfast buffetoverlooking the marinabeautiful hotellocation is excellentrooms are largerestaurants and shopspublic areastea and coffeemini barhotel staffomelettegiobalcony
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19 - 24 of 857 reviews
Reviewed 30 June 2018

This property is something you would expect with a Hilton property. Centrally located, the room I had was on the 1st floor which had direct access to a small lagoon pool, the room had a balcony. The property was well maintained, despite it being on the seafront. The water pressure could have been better, the sleep quality was good, the breakfast was a bit disappointing but overall it's a good property for a short stay.

  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank worldbouncer1020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2018

This hotel offers a laundry service, but it is expensive if you have a large wash load. Fine for 1 or 2 items, but if you are like us and have been travelling for days, un-washed clothes accumulate and it is expensive to have them cleaned by the hotel. We found this fantastic laundry service a short walk (around 15 minutes) that do your laundry by weight. We visited this twice, and both times they only charged us 40 Turkish Lira (AUD $12.00)! For 50 Turkish Lira (AUD $15.00), Mehmet will collect from your hotel, wash and dry your clothes and return them the same day! Now that is what I call a service, definitely recommend this little gem of a laundry to anyone.

Room Tip: Higher floors are quieter.
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Nadja H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

The hotel is close to the marina, restaurants and supermarket. We had a comfortable room with a balcony. The bed was very comfortable. Breakfast was good, but tea and coffee was always warm. The bathroom is spacious. Cleaning was done, but very intermittantly. Toilet paper or towels were not replenished daily. There was a nice iron and ironing board in the cupboard though.

  • Stayed: June 2018, travelled as a couple
    • Value
Thank shaSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018 via mobile

We have been coming to the Hilton here for a number of years . The standard this year has really got worse . Cleanliness is bad , toilets around the pool where dirty , service is slow , they also run out of clean towels around the pool . The hotel is tired and needs a revamp . As I’m writing this review they are doing drilling work around the pool when people want to relax . I am also disappointed with the class time table in the gym , they are putting on less classes this year , plus the air condition is not great in the aerobics studio. This hotel needs to get its act together , plus charging 26 lira for a small bottle of beer is completely over charging people .

Stayed: June 2018, travelled as a couple
3  Thank Debra K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2018

Good - A warm welcome at reception. Although a worn and old hotel, the cleanliness was noted. Location was good being on the main seaside road of Kusadasi. Easy 15 min walk to the city centre or an easy dolmus trip.

Bad - For the price per night we paid the service was poor. Booked the room for 3 adults. When we got to our room the set up was only for 2. I had to request the additional bed, towels and glasses/cups. Disappointingly, even though daily cleaning was done (and it was clear 3 beds therefore 3 people), everyday during our 4 night stay the towels, glasses/mugs, water and or coffee weren't replaced for 3 and was only replaced for 2. This became quite frustrating to have to call the front desk every day requesting for what was missing that day. On the last day I had again called and highlighted this issue with the person, 'Merve', at reception and made the comment that I have called every day of our stay requesting for something that was missing and the frustration this caused me as a guest. Her response was that if there was a 'do not disturb' sign then housekeeping wouldnt have provided and replaced the items. My response to that was that housekeeping did eventually get around to replacing dirty cups, water, towels etc but failed to provide for 3 guests but rather only provided for two. She completely misunderstood the issue and suggested I speak to housekeeping myself and transferred the phone call to house keeping. I thought this to be unprofessional and poor customer service. For the cost of the accomodation the service didnt meet the expectations.

  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank ntinsydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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