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All reviews double tree rooftop restaurant underground parking turkey breakfast buffet overlooking the marina beautiful hotel location is excellent rooms are large public areas restaurants and shops clean hotel tea and coffee mini bar hotel staff omelette gio
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22 - 27 of 898 reviews
Reviewed 1 August 2018 via mobile

Let me start with the best thing about this hotel-its location! Double Tree by Hilton is located on the Ataturk Blvd which is the main action point of the beach facing town.
Fabulous location as most of the balcony rooms over look the marina and the the rainbow housing atop the hill. The front office, bell desk and valet was fine too.
The problem of the hotel and our stay are listed here-
*While booking we were led into believeing that the property had private beach which it did not . They have another property by Hilton which is 10-15 mins drive from this property where you can have access to beach.Secondly that beach is accessible till only 6pm so timing in the summer was not appropriate. We were forced to go to the public beach just 5 mins walk from the hotel and it was not a great experience as the beach was overcrowded and dirty
*When we entered the room for the first time we actually waited as the house keeping was still readying the room... On entering i found that the carpets were not vaccuumed and there were crumbs everywhere,the bathroom was extremely wet and there were no cups for tea and coffee.The sheets ooked crumpled and towels were overused. We called and showed the duty manager and the room was cleaned up again. When we went to sleep we could not find the blanket on the bed and found it in the cupboard without the cover. Funnily the cover was being used as the bed sheet.
*We went to the pool and the pool towels stank of oil.
*There are no restaurants in the hotel which open for lunch and very limited room service menu for a vegetarian
*The single restaurant opens only for dinner
*We went for sightseeing and after a good 5-6 hours when we returned the room looked the same as we had left it. Except the sheets were untidily pulled over. The tissue i used in the morning,the used glass the paper and pen for listing complaints were left unattended. Aoart from the bed nothing else had been touched. The toiletrirs were not replaced. The cups and milk in the room was still missing.
On complaining i was sent more of dirty glasses and more towels. They could not comprehend what cups meant
*Breakfast was included at the hotel. The breakfast room was much smaller than needed, hardly any variety in the buffet. Especially no choice in vegetarian items. Staff did not understand HOT tea or Coffee. Concept of milk with tea or coffee is not understood also. We had to ask for it every single time separately.
Overall very vety dusapponted. We booked the place only because it was Hilton. After several complaints on social media and to Hilton we have been promised a $150 refund.
*The pictures attached are the ones taken after the room was cleaned.

Stayed: July 2018, travelled with family
1  Thank rkotri806322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2018

opposite site of Marina, at vicinity of all downtown attractions, restaurants.
Not a new building but rooms offers gorgeous view of sea and city. it has two pools.
however it is hotel staff making this hotel like 5 star hotel for me.
Selim, Mustafa, Gözde, Merve, Goksel then all restaurant staff and Eda who was making our special omelets, they deserve big THANKS.
The hotel gives access to PineBay Resort hotel for blue flag sea, aquapark and pools access too free of charge.
I will stay definitely there when I go to Kusadasi.

  • Stayed: July 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Emrah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Selim D, Front Office Manager at DoubleTree by Hilton Hotel Kusadasi, responded to this reviewResponded 9 August 2018
Google Translation

Degerli Misafirimiz;

Bizimle geçirdiğiniz süreç içerisinde edindiğiniz güzel izlenimleri paylaştığınız için minnettarız. Keyifli bir tatil geçirmenize vesile olmak ve buradan güzel anılarla ayrıldığınızı bilmek bizi gururlandırdı. Çalışanlarımız hakkında yazmış olduğunuz güzel yorumları görmek ve sizleri tatmin edecek iyi bir servis verebilmiş olduğumuzu bilmek bizi Double Tree By Hilton Kusadasi ailesi olarak çok mutlu etti. Emeğimizin karşılığı olarak sizlerin bu değerli görüşlerine tanık olmak ve sizlerin takdirini kazanmanın bizler için tarifsiz bir mutluluk ve motivasyon unsuru olduğunu da ayrıca belirtmek isteriz. Bilmenizi isteriz ki; misafirlerimizden almış olduğumuz geri bildirimler, siz değerli konuklarımızın memnuniyeti için ayrıntılı olarak değerlendirilmekte ve en iyisi olmak adına bizlere önemli derecede kılavuzluk yapmaktadır. Sizi en kısa sürede tekrar aramızda görmekten onur duyarız.


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018 via mobile

This was by far the worst Hilton experience ever. Pathetic housekeeping, poor customer service and bad maintenance. Staff had a callous attitude even after we gave them a list (yes a list!) of housekeeping issues. I would necer stay here again and you should not either.

Stayed: July 2018, travelled with family
Thank Gautamkot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2018 via mobile

We stayed here for 2 nights only to visit Ephesus and do a boat trip. We didn’t want to stay at resort style hotels as we had been traveling along the coast and had visited a few resorts. The Hotel is great value for money. Conveniently situated near restaurants and bazaar a few minutes walk. The reception staff are friendly and helpful and speak English very fluently. The breakfast is basic but decent for such a small hotel- the lady at the egg Station actually very good. The room cleaning staff need a bit of jacking up. They cleaned both our rooms in less than 10 minutes-including the bathrooms, so you can imagine how much cleaning was done. We had to phone for towels and also the towels need replacing- ours were worn out and thin. Still not a bad hotel if you are passing through.

Stayed: July 2018, travelled with family
Thank KwazuluNatalSunshine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2018 via mobile

Ok so been coming Kusadasi for 15 years on & off. This is by far the best accomodation i have stayed in. However i am from London and this is not 5*. It is Turkeys attempt at it & if u know and love Turkey like i do u wont be dissapointed, but will still have gripes as Hilton should be managing this better. It needs a fair bit of work done, tiles are coming off in pool, carpets are ripped, no ice machines working. Brochure & website out of date in terms of restaraunts. Room & care service just dont turn up if they dont understand what you have requested. I find this comical but understand people would be cross. We have booked King Deluxe Marina view and King room with private sun deck. Both great rooms but need to be checked more regularly & maintained better. Staff have been lovely, pools are great, drinks not too expensive. Dinner @ Gio on Rooftop was good and not pricey. Room service is hit & miss but the ladies who clean it seem lovely. Just needs someone from Hilton management from UK or US to come and steer them in the right direction i feel.
I will be coming back next year & looking forward to it.

Stayed: July 2018, travelled with family
1  Thank Tinkerbe111978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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