This hotel is new and very clean. It faces the sea, has a nice but small swimming pool at the roof terrace. Good breakfast. However the customer service was really bad. After having been to Istanbul and Cappadoccia where people were really nice and hospitable, we got a rude shock coming to Ilayda, where the staff didn't even greet us as we entered the hotel. No hot water service. When we needed assistance, we had to call twice before someone came to the room. They promised room service, but after we ordered, they called back saying room service isn't available. My husband had asked for the channel to watch the World Cup, and they confidently informed us the channel but as we flipped the channels, we realised that it wasn't there. When we called and asked again, they informed us of the same channel.
I think that perhaps they need to re-train their staff.More