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6 - 11 of 3,411 reviews
Reviewed 4 weeks ago via mobile

Hello. My name is Yana Karpjuk. I and my family were visiting your hotel from 18.06 to 27.06 (room 6282) . It was our first journey to Turkey and we have spend a beautiful time in Letoonia. It impressed us for its beautiful nature, great apartments, pleasant personal, tasty meals, friendly animations. I was visiting yoga’s, you have such a great teacher and I thanks a lot for her classes! I was visiting the art studio and have a best experience with all of that. I thought it was our best weekend…BUT! At last day we thought to make a present to our daughter and make a hair-dress for her. So it hard to name that guy a hairdresser, because he spoiled my daughter’s hair! He must make her braids on all head and told that it had take an hour. At last , it took four hours,( from 15.30 till 19.30). But biggest problem with this, is that he cut her hair!!!! He burned some of endings (you can check on YouTube how it should be), and left some of them (where was hair) . Also the woman who makes a manicure was doing that hair-dress, because “hairdresser”smoked all the time. In addition to that he couldn’t make hair dress in time and he just cut a hair of my daughter. When I came to him with all of my angry, admin Elena returned a half of payment (25 usd). But I ask you to return all of it and demand to restrict to practice him! It was our best weekend until he spoiled it…

Date of stay: June 2021
Trip type: Travelled with family
Thank YanaKarpijuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letoonia Resorts, Müşteri Hizmetleri / Ön Büro at Club & Hotel Letoonia, responded to this reviewResponded 4 weeks ago

Dear Yana Karpjuk.

Firstly thank you for taking the time to review your holiday on Trip advisor, We are delighted to hear that our animations team made your stay successful. All our team work hard to deliver 100 percent customer satisfaction,
We deeply apologize for the inconveniences that occurred During your stay at the spa,
We have forward your review to all managment team We understand your frustration and thıs ıs a huge concern to us.

hopefully you will be welcomed again in the future,

Thank you once again,
Best Wıshes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Most of the rooms are noisy , the staff is incompetent ,the waiters :not friendly at all.
This hotel mainly for Turkish ...
The food is just basic .
But ,the most important problem is alcohol: we drank wine : it' s like anesthésia : after one glass : you will feel very weak and sleepy : just ready for sleeping

Date of stay: June 2021
    • Location
    • Rooms
    • Service
Thank Philippe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letoonia Resorts, Müşteri Hizmetleri / Ön Büro at Club & Hotel Letoonia, responded to this reviewResponded 4 weeks ago

Dear PhIlIpee L
Firstly, we would like to thank you for taking the time to review Club and Hotel Letoonia on TripAdvisor.
Here at Letoonia we like to take both positive and negative feedback seriously. Our hotel we try to cater for all nationalities.
Its feedback like yours that help us to improve our level of service and for that we thank you.

Best Wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2021

If you want to go to Turkey for the vacation, then Letoonia is definitely your choice.

Advantages:

1) wonderful views 9/10;
2) good apartments 7,5/10;
3) meals 8/10
4) animation 10/10 (Ramsey and Sanek (Amigo) thank you both, you're cool guys)

Disadvantages:
1) Wifi connection was bad

Date of stay: May 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Platosha1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letoonia Resorts, Müşteri Hizmetleri / Ön Büro at Club & Hotel Letoonia, responded to this reviewResponded 12 June 2021

Dear Platosha1807,

Thank you for sharing your positive experience with us! We always do all we can to ensure every guest has a memorable stay. Your kind comments have shared with all the departments. As Club & Hotel Letoonia family, we loved to see you once again. We hope that we will have the opportunity and pleasure to welcome you back in the not too distant future.

Kind Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2021

We were very impressed with the hotel, staff, facilities, food, cleanliness and gardens in fact everything. Loved the yoga classes our teacher was brilliant helping beginners to more advanced students. The water aerobic classes were great fun and we worked a few calories off as well ! Didn't manage to fit in a pottery class but next time I will. Water sports facilities were good too. Also went to the Haman which was amazing. Packed so much in and yes we will be returning. Thank you

Date of stay: May 2021
    • Rooms
    • Cleanliness
    • Service
Thank sarabY2169VY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letoonia Resorts, Müşteri Hizmetleri / Ön Büro at Club & Hotel Letoonia, responded to this reviewResponded 28 May 2021

Dear SarabY2169vy,
Firstly thank you for taking the time to review you stay. We are delighted to hear you enjoyed your holiday with us,
Thank you once again.
Best Wishes.
Guest Relations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021

I am very excited of my staying at letoonia
In my great service was khouloud that i turned to with all questions about my vacation and free time and who always helped me with kindness and her beautiful smile

Date of stay: May 2021
Trip type: Travelled solo
Thank 569_zc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Letoonia Resorts, Satış at Club & Hotel Letoonia, responded to this reviewResponded 27 May 2021

Dear Guest ,
Thank you for reviewing Club and Hotel Letoonia. We are glad to hear that you enjoyed your stay with us and we would like to welcome you back again soon.
Best Regards,
Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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