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Reviewed 31 March 2018 via mobile

The guy who processed our reservation at the front desk when we came around 8:00pm on 28th March was extremely rude, sarcastic, NOT AT ALL customer centric/friendly and doesn’t belong to the hospitality industry! He even called me mister even when its obvious what my name and ID say! He kept going on talking to us with sarcasm and extremely racist. He shouldn’t be working in the hospitality industry as he will just ruin the reputation of the company he works for! He should be transferred somewhere, where he doesn’t have to interact with guests! Poorest service from a thin, pale guy at the front desk! Would have been a great review if we were treated with respect.

Date of stay: March 2018
Trip type: Travelled as a couple
2  Thank Mary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2018

Nice hotel! We enjoyed seeing the hot springs. Very sweet waiter who ensured we learnt about the area. We were impressed to find such a place in the middle of the mountains. Very quiet and unique within the UAE.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Service
Thank hithashetty81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018

The location is good, away for busy life however not much facilities to spend time. The food both dinner & break fast not to 4 star standards

I stayed for 2 nights both the mornings the breakfast is exactly same items nothing changed

Date of stay: March 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Venkat Ramana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

This place is very nice and can be a nice spot for people that likes to be off the hectic wilderness of metro traffic and places. Nicely set up and is very nice for family as well as friends who wishes for a break ... thanks ...

Date of stay: December 2017
Thank Varghese M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 January 2018

When we checked in Mary was at the Reception desk, She was very good and smiling always she gave us a very good room,Morning breakfast they have a small buffet, only few options are there.Breakfast was not very good and tasty as well.
Sauna was not working, there is no staff at the ladies spa,.nor the drinking water was arranged close to the spa.
The lady (From Uzbakistan) at the Bar was very good to the guest.
It was an average experience!!

Date of stay: January 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank KavithaP61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Golden Tulip Kh... S, General Manager at Golden Tulip Khatt Springs Resort & Spa, responded to this reviewResponded 16 January 2018

Dear Ms. Kavitha,

Greetings from Golden Tulip Khatt Springs Resort and Spa!

Thank you for your time for sharing your feedback during your stay. Your feedback is highly appreciated to enhance the quality of our service and we do apologize for not being able to deliver the service up to your expectation. Your feedback has been discussed with our department heads to do the needful.
Once again, our apologies for the inconvenience you had experience and we do hope to welcome you again on your next visit to Ras al Khaimah.

Warm regards,

Rabih Abou Mrad
General Manager

Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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