Was excited to check into a 5-star hotel, but very disappointed with a very rude front desk agent Lia. Not sure if she is anti-tourist, anti-Canadian, anti-American or just simply an unhappy and truly inhospitable hotel worker. She definitely made our stay at the hotel unpleasant and unwelcoming, in what seems an otherwise friendly and hospitable part of South America.....the Uraguay people.
The property is also in major need of repairs and cleanliness in the spa/pool areas and some loving care to bring it back to the quality and style it boasts. With the right management, this could be a great hotel with its layout and location...unfortunately, we did not get to enjoy any of that with our visit.More
- Free Wifi
- Free Parking