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Spa Hotel La Reserve
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Reviews (552)
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2 - 7 of 552 reviews
Reviewed 26 November 2017 via mobile

When we arrived, there was a lady trying to get help from the staff, but no one spoke English, so I helped translate.
The room was nice, with a pretty view. On the down side, the bed was made with two twin beds, instead of a queen or king size, which I expected (for a couple).
The carpet wasn't very clean and there were loose tiles in the bathroom floor.
Breakfast is OK, not many options, but is OK.
Do not order food from the restaurant. We got a Picada for 2, and it was very poor quality, not much quantity. Price is OK (15 USD), but I expected more for that price point.
Some staff members are very nice (at restaurant), while others clearly don't like their job.
On checkout, we were told that we had consumed beverages from the room, which we hadn't, and the lady showed distrust, which was very uncomfortable.
The pool is OK, although the water isn't warm, and I'd like it to be cleaner.
The rooms are very loud as others have mentioned. One night as was woken up by the guests next door, doing their business.
I tried to use the safe but it was out of battery. I had to call 3 times and wait for a good 40 minutes to get batteries replaced, which delayed our plans.

Stayed: November 2017, travelled as a couple
Thank juan42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2017 via mobile

We had a terrible experience here. The beds are uncomfortable and the pillows suck. It’s also super loud and two dogs barked all night (I don’t blame the hotel for this but perhaps someone who works here could have intervened with the owners so the dumb dogs weren’t losing their minds for like 6 hours straight).

However, by far the worst part of our stay here was the stupid toilet. It constantly broke and had to be “fixed” several times a day. This was incredibly inconvenient and made this already horrible room uninhabitable.

Don’t do it. Stay somewhere else.

Stayed: November 2017, travelled with friends
Thank dhsjsjdjssj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017

the hotel is beautiful. however the room we stayed was musty. We arrived late and were unable to use the shower. the hotel took more than an hour to solve the problem. on checkout, they questioned that we were missing a bathrobe, we returned to the room and found the robe. the hotel attendants did not give us an apology about the inconvenience.

  • Stayed: November 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jacqueline O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 September 2017 via mobile

Located in a very quiet location of the town. Lovely and cosy rooms. Breakfast is just fine. Restaurant inside the hotel is small. Very lovely and nice staff. Gym, spa and fitness center are decent. It is a hotel for relaxation and meditation.

Stayed: September 2017, travelled as a couple
Thank maalelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 April 2017 via mobile

Good hotel for leisure and relaxation worth a visit good food good health club and spa within walking distance of beach friendly staff good breakfast close to ferry boat in colonia old town and restaurant s and shopping district ideal for leisure walking and sight seeing

Stayed: April 2017, travelled with family
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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