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All reviewsfresh passion fruitthe rivershuttle servicerooms are largehotel bikeswater buffalocool downrice fieldsaway from the hustle and bustlestayed nightsold townevery morninga free shuttle busswimming pooltown centrewalking distancelocation is great
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Reviewed 26 July 2017

I am still trying to figure out how this hotel can advertise itself as a 4 Star hotel. This hotel feels tired run down, and the maintenance of the building is poor. I should not be writing about hand rails that are broken or that the safe in the room can be carried away its not bolted down. Check room #1803 at least this rooms safe could be easily taken away, so really no use of having a safe in the room.
The staff tries but again I can not say that this is a 4 star hotel because breakfast is included. I am only call it the way I see it, at most this is a 3 star hotel so advertise it as it should be. Would I recommend this hotel to a friend, yes if I do not longer want this person to be a friend.
Unless they change their attitude in running a hotel I definitely give this hotel a thumbs down. The management should spend a night at the Hotel Nikko in Hanoi to see what a hotel should run like.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Cankaze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2017 via mobile

A superb little hotel which gave us a great little room which is very clean and looked out onto the river offering spectacular views.
The staff are delightful.
The shuttle busses are great and even if you miss one, a taxi to hoi an is £2 or to the beach is £1.

The breakfast was good.
Bar drinks are really quite high compared with other hotels we stayed in.

The pool is great too, plenty of towels and a nice shower on site.

We loved our stay in Hoi An and would recommend this hotel to anyone.

Stayed: July 2017, travelled as a couple
1  Thank Scottishliam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 13 October 2017

Dear Scottishliam,

We at Hoi An Riverside Resort thank you for your great review. We appreciate your patronage, and we are happy to know that our hotel surpassed your expectations during your recent vacation in Hoian. We will improve the drink's price of the bar.

We do hope that you continue to share these with family & friends that will result in a return visit, we would be delighted to welcome you back.

Best regards,

Ms Thao
Sales Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2017 via mobile

We stayed in the Riverside Hotel while travelling through Vietnam in the beautiful town of Hoi An. Our stay was very pleasant from beginning to end and the staff couldn't have been nicer! They attended to our every need and always with a smile! They were so friendly they even greeted us by name every morning! Such a lovely personal touch! Would highly recommend anyone to stay in this lovely hotel! Thank you for a lovely stay!

Stayed: July 2017, travelled with friends
1  Thank sl09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Department at Hoi An Riverside Resort & Spa, responded to this reviewResponded 13 October 2017

Dear sl09,

Thank you very much for choosing to stay with us at Hoi An Riverside Resort & Spa and for taking the time to share your experiences on tripadvisor.

We very much appreciate your comment . We will keep our good work and try on our best to serve our guests better.

Thank you again for choosing Hoi An Riverside.

Best Regard,

Ms Thao
Sales Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2017 via mobile

With the expectations that this was a 4.7 rated resort we went to Hoi An to the Riverside resort.

When we arrived and saw the resort we were disappointed - it was not newish and not located in the heart of the city. The reception staff were friendly at this point and helpful as we tried to contact our travel agent in Australia and buffalo tours.

The room telephone line was very fuzzy making conversations almost impossible. We accepted that we had to stay there one or two nights as we sought to either change our flight plans and go early to Nha Trang or find another hotel that met our expectations.

We were now starting to find lots of little things that were disappointing. So the good things were the reception staff (friendly and helpful or so we thought)!and the pool area (clean, nice temperature).

Now for the many little things we found not that good:
Room
- outdated and oldish
- toilet seat was too small and it slipped every time you sat on it
- tea making facilities (no milk or plain black tea bags) in room
- the walls had dints

Breakfast
- when you sat down no one offered you a cup of tea (service poor)
- the bread, pastries, salads and fruit in the open dining area had flies on them (needed a net to cover them)
- the fruit tasted dried up and not sweet or juicy
- the bacon was on soggy bread and greasy

Once we found a better place to stay (apparently once you check in your stuck financially at least that was what we were told) I went to check out and give them some feedback in a friendly way saying it just didn't suit us.

Well with our money paid up, no refund offered or even suggested, the reception staff then went on to charge me for two cokes (at the pool) and the telephone calls to try and get out. I looked at the staff and said you have got to be kidding me you have our money with none refund and we are not happy and you want to charge me more? Wait it gets worse while we are waiting for the cab they check the mini bar and charge us money for two bottles of cold water - I just smiled but inwardly boiled for they zippo idea of Customer service unlike everywhere we had been.

So I say beware, it's a hole, no idea of service and having met four other people from riverside in the old city a few nights later who also spoke about their disappointment.

Just cross this one from your list and tell your travel agent (as we intend to do ) if they recommend it to get serious.

Very, very, very poor place.

Stayed: July 2017, travelled as a couple
1  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile

This resort was beautiful and we absolutely loved how spacious our room was which had a balcony that overlooked the river. The pool was great and a nice way to end our day. Buffet breakfast was alright, didn't like that the food was left outside but it was nice to sit overlooking the lake.

The real stand out for us was the customer service. The ladies at the desk were so helpful! They helped book us a tour to My Son, a motorbike, and also booked us bus and train tickets for later on in our trip.

Would absolutely recommend this resort to everyone and would definitely come back to stay!

Stayed: June 2017, travelled as a couple
Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HoiAnRiversideResort, Sales Depatment at Hoi An Riverside Resort & Spa, responded to this reviewResponded 13 October 2017

Dear Sharon A,

We would like to thank you for taking the time to show us appreciation about your recent experience in our hotel. We are delighted to know that you have enjoyed not only room ( nice paddy view, big and comfortable, pool view) but also our services and our truly friendly and professional staffs.

Thank you again for choosing Hoi An Riverside Resort & Spa as your accommodation and we do hope to have the pleasure of welcoming you back in the near future.

Best regards,

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