There are many leather shops around Hoi An. I stopped counting at 12. However, of the few I visited there were notable differences in (pre-purchase) experience and reviews.
I wanted two bags and a coin pouch, one bag of which would be custom. I had pictures and a general color idea. Friendly was able to tell me what they could do and couldn't do based on my pictures - very up-front. They also took the time to explain the differences in quality and the process that sets them apart. Including a one-year warranty and no-like, no-pay policy. We worked through the details and settled on a fair price for the 3 items. Note that while it may be more expensive than the 11 other shops, the level of quality and workmanship is higher. Also, the pre-purchase experience is excellent. Not pushy at all, value your needs, and take the time to explain the process.
I received the 3 items a day later and they were perfect! Just as the pictures I had provided (for what they could do), and the workmanship was excellent. If I had been in town longer, I may have splurged on more!
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