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Alistair B

An amazing experience

5.0 of 5 bubblesReviewed 3 Jan 2025via mobile
Our stay at the resort was amazing, the food, service and staff was 5 star. Than from the guest services team was extremely welcoming, polite and professional ensuring all of our wants and needs were taken care of. I would highly recommend Furama when visiting Danang / Hoi An.
Date of stay: January 2025
Trip type: Travelled as a couple
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Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this review
Responded 4 Jan 2025
Xin Chao Alistair B from the culinary heritage Furama Resort and Spa Danang!

We are overjoyed to learn about your amazing experience at Furama Resort Da Nang. It’s wonderful to hear that our food, service, and staff left such a positive impression, earning your 5-star praise.

Than from our Guest Services team will be thrilled to know his welcoming, polite, and professional service enhanced your stay and ensured your needs were met with care. Your kind recognition of his efforts means so much to us.

Thank you for highly recommending Furama as a destination for visitors to Da Nang and Hoi An. We look forward to welcoming you back for another exceptional stay in the near future.

Ms. Nguyen Hoang Minh Truc
Guest Relation Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 30 December 2024 via mobile

We booked this hotel after it was recommended from a family member who stayed here few years ago.

I will break this review down into sections so it helps. We are still at the hotel and check out on Monday 30th December 2024. I will also add that on my check out the GM Andre did come to see me and we had a really good conversation. Credit to Andre and his team they did put everything right for us. Again this is a beautiful hotel.

We checked in on Tuesday 24th December 2024. We are a family of 6 travelling, with 3 rooms booked (2 rooms which are connecting via balcony and a separate room).

Rooms / Reservations
Our two rooms which are connecting via balcony states on their website it sleeps up to 8 people but doesn’t state anything else relating to additional charges. We emailed the hotel directly back in October 2024. The reservation team were fully aware of the number of guest and how many rooms we needed. There was a number of emails going back and forth to clarify information as what we were asking was getting missed so had to ask again. Once we got to the finishing line we booked our 3 rooms. A week before our check in we had another email telling us we had to pay an additional $50 a day (total $300) for an additional bed for our 7 year old daughter. This was a shock to us as the hotel knew how many guest were checking in. At the time we accepted because we didn’t want to be in a position without a hotel. This was extremely unprofessional and unacceptable for the hotel to do this a week before our arrival and left us in a position we had to accept. Their website has conflicting information to what the reservation team will tell you.

Taxi
Our room included airport pick up and drop off. The airport pick up was great and the hotel staff was there to meet us with a sign.

Check in
This was hectic as whilst we were checking in, the hotel was setting up for the Christmas carol concert that evening which was being held in the reception area. There was a lot of noise with sound checks etc and meant that we couldn’t even have a discussion with the hotel staff without interruption. On arrival we went from a sofa to the Christmas Desk to the front desk to get checked in. This process should have been seamless with guests taken to one location. We were served a fresh dragon fruit juice which was very nice and presented in such a way.
I was asked for my credit card to confirm the booking and for a deposit. I handed my credit card as we had already paid for the rooms up front. The “additional bed cost” was also charged to my credit card without being told. I told the person to refund this payment as I would be charged credit card fees and I will pay this cash. This was corrected eventually, the conversion about the additional cost of the bed couldn’t be had as it was too hectic and till now I don’t believe I should have been charged this as the hotel had me over a barrel with this. Different circumstances I would have not stayed at this hotel out of principle.
The lady at the front desk (her name means Flower) was very polite and professional. Once again there was too much noise for me to discuss the additional cost with her.

Rooms
All 3 rooms were beautiful and looked amazing, this I cannot fault. The rooms reflect it’s a 5 star hotel. There was enough towels for all the guests and our bed was beautifully decorated with a swan and rose petals. Our rooms were on the 4th floor which was perfect. Everyday our rooms were cleaned and the staff cleaning the rooms did an amazing job.

Christmas Eve Dinner
We opted for both dinners which were paid for upfront. It was nice that both dinners were in different parts of the hotel. The selection of food was brilliant and worth the money. They had a live singer and band which was good. Ordering the drinks could have been organised better and more drinks menu on every table.

Christmas Day Dinner
Once again good selection of food a lot smaller then the day before but understandable as not as many guest. They only thing I wasn’t happy with is we were placed right at the back of the room where you couldn’t hear the lady singing clearly and additional speakers should have been placed at the back of the room so everyone can appreciate the music not just the people towards the front. Both dinners are open to hotel guests and non hotel guests. Once again I’d recommend this. Kids were very happy with the food.

The only thing I would mention is that our reservation said Christmas dinner was included and we took this to mean dinner on actual Christmas Day (25th Dec) but they meant Christmas Eve. Had this been clear, we may have made other arrangements for Christmas Day but as we only found this out at check-in, it was too late.

Breakfast
The breakfast was the best, it had the best selection of foods what I would say from around the world and catered for everyone. There is no chance of anyone walking out of breakfast feeling hungry. You had live cooking stations with lots of variety. Again all the staff here work extremely hard to deliver the best in class. Every single item was hot and fresh, our 3 children loved it and could not get enough. For me the dumplings were the best. The fresh juices and fresh fruits were a real delight. I can’t see how anyone would say anything negative about the selection put on.

Staff
I will say that everyone at this hotel is very polite and professional. They will say hello and acknowledge you and your family. During our stay we saw 2 of the managers on most days (in white shirts) Mr Edwin every time he saw us he would always smile and say hello. This was nice and the kids loved it. I would say that majority of the staff knew us which was nice and made the stay extra special.

Bar
We used the bar a couple of times, it’s a nice and relaxed environment where you can chill and have a drink. On both nights there was live music.

Play Room
Really good play room with lots of stuff to keep the kids entertained, couple of X boxes, pool table, air hockey table and table football.

Kids Club
Really good with lots of stuff for the kids, my kids enjoyed it’s especially the ball pit.

Gym
The gym is really good with excellent equipment and all in good condition.

Spa / Pool
Don’t understand why there is a Spa facility when outside the hotel you can get the same services at a fraction of the cost. We enquired about using the hot tub for 5 of us. We were told to use the hot tub for 30 minutes we would have to book a treatment each then pay an additional fee to use the hot tub. We asked if we could pay to use the hot tub? We were told not without a treatment booked. Makes no sense as no one was using it. This was a perfect opportunity to generate revenue rather than saying no. The pool is nice but not heated. During our visit it was raining every day and we did use the pool but it was very very cold. As this is off peak season I would suggest a heated pool or at the very least the hotel needs an indoor pool so guests can enjoy it whilst it’s raining or have the option of using the hot tub and sauna for a reasonable fee.
Being off peak season there was enough beds to chose from as no one wanted to sit in the rain. I can imagine during peak season it must be a battle to get a sun bed and beds must get taken at crack of dawn, not sure how this is managed.

Everything mentioned above is facilities which myself and my family used. There is no evening entertainment for families which could add value and attract customers during off peak seasons. The hotel grounds are very clean and beautiful. Would I come back to this hotel.. Yes would I recommend this hotel… Yes but they are not prepared for keeping guests entertained in the evening and during the rain when there is limited things you can do in Da Nang which is not outdoors.

Thank you again Andre and the team at Furama

Date of stay: December 2024
Trip type: Travelled with family
Thank benc0007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this reviewResponded 31 December 2024

Xin Chao Mr. Ben C from the culinary heritage Furama Resort and Spa Danang!

Thank you very much for the extensive and well balanced feedback mentioning both, areas of satisfaction / happiness as well as areas for improvements in details so we can properly follow up.

Based on this, we are currently reviewing the website and check in, and we will move our reception next time we prepare for a similar event providing a 5* experience at all times.
As for the sun loungers, we have many more which we keep in store when it rains.
We also noted about additional activities when it rains for days and agree. We will work on this.

We hope you had a safe flight back and despite being unlucky weather wise, you were still able to relax and recharge.

Happy New Year

Mr. Andre Pierre
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2024 via mobile

We stayed at the Studio Suite with an ocean view for 5 nights. It was a thoroughly enjoyable experience.

- Peacocks roam the area outside the breakfast restaurant making it an unique experience
- We found the peacock sanctuary (it's marked on the resort map) and got to spend more time with them as well as chickens & ducks
- As we stayed over Christmas, the resort had a Christmas Eve celebration with a choir, performances and of course Santa
- Suite was spacious and comfortable.

We would definitely be coming back

Date of stay: December 2024
Trip type: Travelled with family
Thank dorsph
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this reviewResponded 29 December 2024

Xin Chao dorsph from the culinary heritage Furama Resort and Spa Danang!

Thank you for sharing your wonderful experience at Furama Resort Da Nang! We are thrilled to hear that your stay in the Studio Suite with an ocean view was so enjoyable and relaxing.

The peacocks roaming the area certainly add a unique charm to the resort, and we’re delighted you had the chance to visit the sanctuary and enjoy the company of the beautiful birds, as well as the chickens and ducks. We are also pleased that you enjoyed our Christmas Eve celebration – it’s always a special time for both our guests and team members.

We look forward to welcoming you back for another memorable stay. Your feedback truly brightens our day, and we can’t wait to host you again in the future!

Ms. Nguyen Hoang Minh Truc
Guest Relation Manager







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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2024

숙소 머무는동안 친절하게 응대해주셔서 너무 좋았습니다 한국어도 잘하시는 호텔리어 ‘VY’님 이자리를 빌려 감사해요
다음에 다낭 오면 또 머무를 의향이 있습니다 리조트 부대시설 및 접근성이 너무 좋아요 추천합니다!!

It was so good that you responded kindly during your stay. Thank you for borrowing this seat, hotelier 'VY', who is good at Korean.

Date of stay: December 2024
Trip type: Travelled with family
Thank Choi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this reviewResponded 29 December 2024

Xin Chao Choi H from the culinary heritage Furama Resort and Spa Danang!

We are truly grateful for your wonderful feedback and are so pleased to hear that your stay at Furama Resort Da Nang was such a positive experience. It’s fantastic to know that our hotelier, Vy, was able to assist you with her Korean language skills and make your stay even more enjoyable. Your kind words will certainly be passed on to her.

We’re also glad that you found our resort facilities and accessibility to meet your expectations. It’s always a pleasure to know that our guests had a comfortable and memorable stay. We would be honored to welcome you back during your next visit to Da Nang!

Ms. Nguyen Hoang Minh Truc
Guest Relation Manager

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Reviewed 24 December 2024

The staffs are very kind and friendly. Room condition is grate and clean. The breakfast is delicious. The pool has the great view and nice staff. Lots of spa and the restaurants are near the resort, so it is nice to enjoy lots of options. Seasonal interior is very nice.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Oki S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this reviewResponded 25 December 2024

Xin Chao Oki S from the culinary heritage Furama Resort and Spa Danang!

Your kind words truly warm our hearts! We’re delighted that our resort provided an ideal setting for your family vacation. It’s wonderful to hear that you found the staff kind and friendly, the room clean and comfortable, and the breakfast to your liking.

The pool’s view and attentive staff seem to have made a great impression, and we’re pleased you enjoyed the convenience of nearby spas and restaurants, offering a variety of options to enhance your stay. The mention of our seasonal interior adds a special touch to your feedback, and we’re glad it contributed to your experience.

We hope to welcome you and your family back for another memorable getaway filled with comfort and joy. Please don’t hesitate to let us know if there’s anything we can do to make your next stay even better!

Nguyen Hoang Minh Truc,
Guest Relation Manager

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Reviewed 23 December 2024

It was very close to the airport and comfortable, and the cleanliness of the room was satisfactory. There is a return visit.

Date of stay: December 2024
Trip type: Travelled as a couple
Thank Trail64105763702
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Manager Guest Relations , Chủ sở hữu at Furama Resort Danang, responded to this reviewResponded 25 December 2024

Xin Chao Trail64105763702 from the culinary heritage Furama Resort and Spa Danang!

The convenient proximity to the airport and the comfortable, clean room seem to have made your stay enjoyable. We’re pleased to hear that everything met your expectations and that you’re considering a return visit.

We look forward to welcoming you back soon and ensuring another seamless and pleasant stay. Please let us know if there’s anything we can assist with for your next visit!

Nguyen Hoang Minh Truc,
Guest Relation Manager

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