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Reviewed 28 May 2018 via mobile

The triple beds we booked was quite ok, the room is quite small n cramp. 1 of the bed is rather soft n uncomfortable.
We returned to stay in the same hotel after we visited Kyoto, we booked a double bed this time as 1 of my family member stayed elsewhere. We requested for non smoking room during the booking but when we checked in the room has strong cigarette smell. I would say the chambermaids didn’t do a good job by clearing rid the odour as that room meant to be non smoking floor.
The front desk agreed to change our room as at tat point of time double room was fully booked so we were “upgrade” to the triple room. The flushing system in the room was bad, the toilet seat is also faulty. We just hv to bear with it as it’s just for a nite stay as we’ll be checking out early the next day.
I really feel the chambermaids in this hotel are not carrying their duties well as the faulty toilet seat is obvious.

Date of stay: May 2018
Trip type: Travelled with family
2  Thank vijmrita
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
マイステイズ名古屋栄, フロント オフィス マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 28 May 2018

Dear Guest,
Thank you for your feedback regarding your stay with HOTEL MYSTAYS Nagoya Sakae.
Please accept our sincere apologies regarding this situation that we know it has caused a great deal of discomfort and inconvenience to you.
We are disappointed to learn that the housekeeping service did not live up to your expectations as well.
We truly appreciate your input in helping the hotel to improve. Thank you for your input in helping the hotel to improve and my apologies once again.


If you give us another chance to earn back your trust, I can assure you that we will do our best to provide you the great hotel experience.
We will be so glad to have you again as our guest in the future.

Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2018

Friendly staff and a small but comfortable room. There's nowhere to put your clothes so if it's a long stay it may not suit a couple. The area is good and close enough to walk to the main shopping streets.

Date of stay: April 2018
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ashlee J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
マイステイズ名古屋栄, フロント オフィス マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 11 May 2018

Dear Guest,
Thank you for staying with Hotel Mystays Nagoya Sakae.
We appreciate the time you have spent to leave feedback and evaluation of our hotel.
We are pleased to hear your experience and love to hear great feedback from our guests.
We will continues to devote our best to make this hotel a better place for our valuable guests.

Yours Sincerely,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2018 via mobile

Location wasn't so convenient, especially for families with young children or elderly (you have to walk a fair bit, imagine lugging your luggages). Family mart convenient store is downstairs. Laundromat is available on 2nd and 14th floor. We were glad to book the slightly more spacious corner queen room. The bed is actual queen size bed able to sleep our family of 3 (young child)..but the pillows are really so small, that it is very uncomfortable. It gets really cold at night.. we had no idea when the hotel will use cool mode or heater mode. Even though we had indicated our child as one of the occupants in our reservation, the hotel told us upon check in that no towel is provided for the child since she shared bedding with us. We thought that was really quite ridiculous. We actually didnt mind paying extra for another set of towels. But the frontline staff put up a really straight face when we asked for extra towel. Parents with child sharing bedding, pls take note.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank xiaoheibi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
マイステイズ名古屋栄, フロント オフィス マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 23 April 2018

Dear Guest, 
Thank you for taking the time to review your recent stay with us. 
We are disappointed that we could not meet your expectations. 
It is duty of the hotel to minimize inconvenience, and serve each customer better. 
We hope that you will grant us another opportunity to show you our improvement. 
We are looking forward to welcoming you back to HOTEL MYSTAYS Nagoya Sakae again. 

Sincerely,

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Reviewed 5 February 2018

Location is not too far from city central. Family mart is only few steps away. Price is reasonable. Few parking lots within 1 min walk.

The room is a bit tiring. Could use a refresh. Still clean and comfortable. Service was good all around.

Room tip: View isn't much but higher floor is less claustrophobic
Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sarat C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
マイステイズ名古屋栄, フロント オフィス マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 6 February 2018

Dear Guest,
Thank you for staying at Hotel Mystays Nagoya Sakae.
We appreciate your feedback. We hope you will come again when you visit around Nagoya.
We are looking forward to seeing you again.

Your sincerely,

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Reviewed 22 January 2018

I was travelling with my husband and two children aged 7 and 10, and booked a suite to accommodate the four of us. However, I was disconcerted to find that the beds were only three-quarter doubles, so that although the living space was roomy, the sleeping arrangements were very cramped. Additionally, the children's breakfast was not included in the bed and breakfast deal. The room was clean and comfortable but a little shabby; there was a big window with a striking view over the freeway but it was only single-glazed - the noise didn't bother us but it was cold! The breakfast was plentiful but the quality was mediocre in comparison with other Japanese hotels we'd stayed in. The staff were helpful and efficient. Overall it was fine but overpriced, and did not match the outstanding experiences we had had elsewhere in Japan.

Date of stay: January 2018
Thank CatherineS738
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
マイステイズ名古屋栄, フロント オフィス マネージャー at HOTEL MYSTAYS Nagoya Sakae, responded to this reviewResponded 23 January 2018

Dear Guest,
Thank you for staying at HOTEL MYSTAYS Nagoya-Sakae.
We appreciate you taking the time to provide us with such a candid feedback of your stay.
We are truly sorry that you were not fully satisfied with your stay and encountered some issues.
Regarding the room price, our price rate is changing every day, and it would be higher during the high season as well as holidays. Also we are very sorry that we failed to provide you information about children`s breakfast and bed size.
We appreciate your understanding of our rate policy and price tendency of Nagoya and I was wondering if you could take kindly to this case.

Thank you for your feedback regarding your stay and my apologies once again. We hope that you will provide us with an opportunity to welcome you back in the future.
Sincerely,

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